The AT&T Store in Schenectady offers phones, tablets, smartwatches, and connected devices alongside wireless data plans for every need, including prepaid plans and popular unlimited data plans with nationwide 5G service. Reviews consistently highlight staff who are professional, helpful, thorough, patient, courteous, and kind, often going above and beyond. Employees are noted for helping customers get a better deal, explaining benefits and savings, assisting with device and accessory selections, and providing exceptional customer service. Staff members have been praised for fixing technical issues without difficulty or cost, assisting with complex transactions requiring coordination with various departments, and offering compassionate, practical help during emotionally difficult situations. The store is highly recommended for its knowledgeable and supportive team.
I went to pay my bill and the kiosk wasn’t accepting cash so Eric saw me and came to my rescue! It was the day before the storm so he was attending to multiple customers at once and found time to assist me ! I’ve honestly never had a bad experience at this store so I encourage anyone who needs help to visit the Ballston... read full comment
January 2026
I walked into store and was immediately greeted by Josh. Very pleasant and helpful. Resolved my issue in less than 5mins. I would recommend him to everyone!
October 2025
Got my new phone great deal customer service was the Best…
