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December 2023 by Larissa Wood
Brandy was great! Made it very easy to switch to AT&T, also GREAT conversation while waiting on new phones to transfer
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December 2023 by Kelly Eaton
Just avoid getting any kind of help from Amanada. If she can lift her lackadaisical head from her personal computer, don't expect any kind of greeting or friendly customer service. In fact, don't expect her to tell you anything truthful or helpful at all. She won't troubleshoot more than a few minutes and may even become openly agitated, hostile, and even threatening. Go ANYWHERE else besides this store for help from AT&T.
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August 2023 by Nancy Ortner
I bought a new phone yesterday at Saratoga Rd in Glenville. Ryan was extremely helpful and courteous. He helped us set everything up.
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May 2023 by Adam Wells
I went in here just to ask a question about my coverage when I vacation in Mexico. Emily answered immediately and then, on her own, found a way to save me $20/month on my bill. Couldn't have gone any better!
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October 2022 by Caroline Mattis
Chris, the new manager there was AMAZING!! He was so helpful and informative. We'd been to many other AT&Ts and gotten nowhere, but he was able to easily help us. He was kind and polite as well. Made it a very pleasant experience :)
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September 2022 by Sue Hansen
The rep did a great job assisting with the purchase of a new phone.He was courteous and knowledgeable.
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September 2022 by Riley M
I was mailed an incorrect phone, but the ATT website showed the correct phone, making the return process difficult. Having already called customer service and failed via that means, I visited the store. The rep at this store was very respectful and helpful, and went well beyond my expectation to assist me with this matter, and managed to resolve the problem much faster than anticipated.
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September 2022 by Kirsten Bauer
Super easy, fun to talk to, and very very helpful! Love the new manager, made it so easy to switch over to new phones! SO much better, will definitely be staying with this location!
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August 2022 by Donyel Bouchard
Chris spent over an hour & a half helping my wife & I get our phones activated. For days we dealt with less than helpful phone representatives for an issue on AT&Ts end that was holding up the activation. Chris was professional, polite & even apologetic over an issue that was completely out of his control. Thank you so much for helping us !!
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July 2022 by Heather Jazwinski
Jakob is a great manager! Friendliness, attention to detail, knowledgeable are a few words to describe him.
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May 2022 by Alexander Gigliotti
visited the store to change over my service provider to at&t. the manager Jake was so incredibly pleasant and was very efficient assisting not only myself but the other customers in the store. He clearly explained every step of the way while changing services and even helped me trade in my old phone seamlessly. The store was very well kept and again customer service was top notch. 10/10
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May 2022 by Caroline Sturm
Came in for a new phone and Jake was amazing! Extremely knowledgeable and kind.Most efficient service I've ever had!
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May 2022 by Meliodas Sama
Absolutely stellar customer service! Jake, the new manager is eons above previous management, and he will take care of you well. Thanks for the great experience!
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April 2022 by Carl c
Every time i go to this Scotia Glenville AT&T its either closed (during reg store hrs) or youre met by a grumpy man with a bun. If i could rate zero stars i would. And btw man-buns are gross.
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February 2022 by Jennifer Hellijas
I usually do not post a positive review but I had to this time. I was driving through Scotia and stopped at the AT&T shop in Sousa Plaza on my way home to ask about my earpods I had when I was still with AT&T. I was greeted by this young lady, I believe her name was Brandi, she was very helpful and knowledgeable regarding the issue I had with them. As a matter of fact, she almost had me as an AT&T customer again. My decision is still out on that because I’m 65 yrs old, retired and on a limited income. If I decide I will be giving Brandi my business. Thank you, it was a pleasure.