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December 2023 by Joe Manager
They are a great bank. Very friendly and helpful. Go with them you won’t be disappointed
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October 2023 by Don Lansing
Friendly, spacious, coffee machine, coin counter for customers.
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September 2022 by Robert Shannon
Best Credit Union in the country
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July 2022 by jala moore
Very racist bank teller. Requested invasive personal information from a friend simply depositing money into my account. Refused to proceed with the transaction until obtaining social security number, photo I.d and last employer??? Not okay at all.
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July 2022 by Meshawn Stewart
I have a credit card here. I closed my debit card because their online system for using it doesn’t even update on your account consistently. Meaning you could buy something & then it shows up randomly. I consistently had negative because of how they were taking out NOT in the order of how I was buying & getting paid.They switched over the system they use for automatic withdraws I had paid my credit card 13 months on time for the last 3 months it was taking out of an account I don’t use. Nobody called until after the 3 months the app kept showing it as paid and when I called they would tell me it’s paid each time. They said essentially there was nothing they could do about it’s affect. Yes I still paid the delinquent 3 months but extremely upset over the impact on my credit.
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July 2022 by Samantha Gelhaus
I tried to cash a check at this CapCom and a bank teller named Ryan treated me with zero empathy and a belitting attitude because I was behind on my account. Will NOT be coming back to this branch. Horrible customer service experience.
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July 2022 by Cathryn Jones
Love love love Capcom! Visited today for some deposits and staff was very friendly and helpful (as always and in all locations!)
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June 2022 by William B
Great so far. House, auto and checking through them.
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May 2022 by John L.
I've been a CAP COM member for over 37 years and the level of service has definitely dropped off considerably. We went in for a simple notary form this morning and we we're treated very poorly by the staff at the Balltown Road facility, there were several staff folks that could've fulfilled our request but, they made it into a pissing match. Their customer service has become horrible and we're finally looking into a credit union membership elsewhere!!! We're definitely voting against the SEFCU merger because I heard poor reviews on SEFCU's service from friends and coworkers at NY State.
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May 2022 by William Balta
Great so far. House, auto and checking through them.
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October 2021 by Jessica Arket
Worst online banking system and no customer support.
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August 2021 by Bill Wager
Love this place
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June 2021 by Karen MacWatters
Extremely friendly staff and awesome customer service. So happy to be a member!
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June 2020 by Denise Harrington
Best bank I have ever had the chance to deal with.
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May 2019 by Bryan B
What's the point of having a bank account When every time you use the card it gets locked down for fraud and Declined
