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January 2024 by Ryan E. Deyette
This review is geared towards their main office. I had some issues with my account (no fault of Colonial). I purchased the monthly unlimited amount. Instead of turning me back and telling me to contact the main office, the gentleman took care of me and let me get my car washed since I did have the bar code and was in the system. They didn't need to do that.When I called the main office, I left a message for Robin who seems to handle customer accounts and I'm sure myriad other tasks. I didn't know their hours and called right at closing time. i left a message explaining my issue and asked them to call me when they could next week. To my surprise, I got a call from Robin after their closing time. She wanted to make sure I was taken care of ASAP. They are a small business with old school values which include putting the customer first. seems like that should be obvious, but companies like Colonial Car wash are no longer the norm, but the exception.Money is tight right now like it is with most of us. However, even if Colonial Car wash didn't give me the best deal, I would still stay with them if the price was within reason. This is all due to the way they go the extra mile. Having been a captain in the Army, I can't help but notice little details about everything. Colonial must have a great training program and they also must be very proactive in ensuring quality control throughout the entire chain of command. I am not going to bad mouth any of their competition, but Colonial would have to raise their prices so that they were noticeably more expensive before I would even consider going somewhere else. I believe Robin said they have been in business for over 40 years so they run a smooth operation like a big business, but with a small business mentality and personal touch. Businesses like this are a dying breed, but it's great to discover a new one that is still old school.
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August 2023 by Jim Feck
I take my dogs with me to work every day -- two Great Danes, mind you -- so you can imagine what my car looked like when I dropped it off with fine folks at Colonial Car Wash for detailing yesterday. I honestly felt bad about it. When I returned to pick it up, I thought they gave me a different car. It looks (and more importantly, SMELLS) brand new! I am blown away and highly recommend their detailing service. Kudos and thanks!!!Services: Polishing
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August 2023 by Mark Sanford
Staff was very friendly, took my car in later than they really could have... And then spent extra time getting it all cleaned out! They even bonded over the stuffed porg (star wars animal) hanging on my window.
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July 2023 by Julianne
I pay for the unlimited. If I didn’t, I wouldn’t be happy most times I go. I’ve gone through multiple times lately and there literally isn’t any soap being sprayed on my car!!! I don’t make a big deal about it because I can just go back later or the next day to get another wash. Also, the ultimate package that I have includes tire shine…half the time I don’t get it.
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June 2023 by Julianne Tracy
I pay for the unlimited. If I didn’t, I wouldn’t be happy most times I go. I’ve gone through multiple times lately and there literally isn’t any soap being sprayed on my car!!! I don’t make a big deal about it because I can just go back later or the next day to get another wash. Also, the ultimate package that I have includes tire shine…half the time I don’t get it.
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May 2023 by Kelly Cat
My car looks great and the price for a car wash with bottom blast is $18 as opposed to their competitors at $22. Plus it is easier to get in and out of there as opposed to their competitors location. If you have trouble using there machine they help you out. Very good service.
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May 2023 by Ahsan Khurshid
As a unlimited customer I went there today at 4pm to the state street location and they were closed even though it shows online they are open until 6pm. I wish there was better communication. Maybe send a text message to all of your unlimited customers letting them know when they are closed for whatever reason so we don’t waste our time driving there. If you are going to be closed severely days due to inclement weather or because of machinery issues then monthly subscribers should be reimbursed by extending their monthly renewal by the same number of days!Closed again yesterday on Monday, April 24th shortly after 2pm. I have registered my account with my email and phone number, thanks.
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May 2023 by Toni Kutassy
Great inside outside car wash. But one of the car dryers was making fun of me because I took the wrong exit. That's why I rated it a 3.
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March 2023 by Gary J.
Closed during normal hours on previous 2 occasions. Went through tonight and car came out dirtier than when it went in. Looks like the dirty water is being recycled.
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March 2023 by Lisa Sindoni
I have unlimited wash membership and feel it's worth the price. They attempt to dry your car off, but most of the time, it's streaky and still has water spots. The workers will give you a thumbs up to pull away, and there are numerous times when someone is still wiping down the car. Need to do a better job communicating.
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February 2023 by Sebastian Pelaez
Can't call and get in touch with anyone to book. Website is not clear. I went to get interior cleaning and detail and they said it's too busy so we need to book, we asked how to book and they didn't know how.
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January 2023 by Cathy Reynolds
The workers sure do earn their money! I always tip the towel servers. The guys up front are always patient and funny and most of all helpful
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January 2023 by jasmine p
I went to their carwash and spent $34 I felt they didn’t do a good job drying my car.
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November 2022 by Jalisa
They work so hard there to clean the cars. Love the place and workers!
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November 2022 by Frances L.
Took advantage of the nice fall weather today to get the Lexus washed. Courteous and hard working staff. Paid $14. for exterior and $14. for interior. The exterior wash was very good as usual. Tip: Happy to tip $20. for efficient and thorough cleaning of interior. Interior: It was my first time to have the interior cleaned. WOW! Three workers did a great job-- Dried exterior. Wiped inside of windows. Cleaned inside of windshield which needed it! Cleaned dashboard. Wiped down inside of doors. Vacuumed under floor pads front and back. Vacuumed mats. Removed two boxes from trunk, removed fitted floor mat and vacuumed thoroughly. I declined air freshener because of allergies. There is a clean enclosed waiting room next to work area where you can view the cleaning.
