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December 2023 by Paul C.
Extremely disappointed in vision works. Felt "mislead" and sales people did not inform us that by purchasing there under what they claimed was a promotion would null and void any insurance reimbursement we would have been eligible for.
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December 2023 by Matt W.
We have returned to going here following this location's re-location across the street in the Mansion Square strip mall area, and the service here has been excellent. They do repairs without question (our youngest needs them all the time) and in particular the senior optician is quite a delight. The prices, with insurance, are reasonable, and there's a pretty big selection. We have had literally dozens of pairs from this location now and have had only one defect from the lab-produced lenses, which was unfortunate, but thus far the exception. My main quibble with this location is the queue management -- you come in and check in and wait your turn, like anywhere, but it would be nice to have the option of getting an appointment for optical work. Only one of us has used the optometrist service in the past (and we're all on opthalmologists now for a variety of reasons) so cannot comment on the current state of that particular service, but they've always taken external prescriptions without question.Plus for the text-notifications on glasses arriving and the relative promptness of service from the manufacturing lab.
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December 2023 by Wendy Berninger
Devon did an outstanding job helping me choose frames for sunglasses and regular glasses. He also navigated offers/coupons to figure out the least expensive route since I don't have vision insurance. Very helpful and pleasant. I also think highly of Dr. Mogavero.
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December 2023 by Lisa Kappes
Great experience. My exam was very thorough. My consultant Nancy did an incredible job helping me pick out frames that were both comfortable and fashionable. All the staff were friendly and professional.
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November 2023 by Joyce Noel
My experience was great overall….very friendly staff and doctors. They aim to please and my kids loved their experience there also. Went to Visionworks second time to correct my glasses, very friendly staff and my issue with my glasses was fixed by Devon. He was very helpful and understood my needs…
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November 2023 by Liz Bates
Easy to schedule an appointment and everyone was super friendly and helpful. The office is nice inside and the visit was very efficient but I didn’t feel rushed at all.
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November 2023 by Khryss Angel Abella
Scheduled appoinments there and was a big time waster. Staff & manager was unfriendly and scheduled meeting wasnt on time with them. We still had to wait half an hour for our appointment. :) :(
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October 2023 by Cheryl Viele
all associates there were very helpful and very nice and made sure I had the right glasses I'd like and make sure they look good and everything was fitted fine
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October 2023 by Nancy E.
I went to Empire Visionworks in Niskayuna for a routine eye exam. A few days later I came down with a horrendous sore throat sinusitis and lung infection . I just came back from the doctor now all my family is infected . Thank God I don't think it was covid but I got tested for it today . I don't think Empire Vision cleans their equipment where you have to place your face and forehead for the exam . Not a very good practice and not recommended . Not happy about it , I haven't been anywhere else because I'm basically homebound so it had to be there. Ughhhh
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October 2023 by Kayla C
Apparently they don't take children to do eye exams and like to call you the day before and cancle.I honestly should have know it was coming because every time I've made myself an apt they have called and cancled. Go some where else
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September 2023 by Jordan Storms
I saw doctor Lee Thursday to get a contact prescription, I was late to my appointment but was seen within 10 minutes of coming in, the only thing is I don't have an estimated time of arrival so I need to call in.
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September 2023 by Nathan Streit
Balltown Road Vision works is the one to go to for not only comfortability but good customer service. Devon is awesome. Truly solid and honest. Definitely need more guys like him
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September 2023 by russ h
Overall the store personnel did everything in their power to provide a pleasant experience. The wait to see the optometrist was long though due to the number of available optometrists and the large number of locations they support.
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August 2023 by John L.
75 year old with mobility issues,-no help-,Niskayuna store on 8/22/23 picked up my glasses,was told they cannot adjust or tighten them_WHAT?-When I got into car and opened case there was not even a cleaning cloth-will get my frames from bj,s from now on
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July 2023 by Mohamed Elshekh
This store is the worse place ever my son is a 3 years old has a high under glasses he can’t see with out he’s glasses it’s been over a month I still haven’t got them worse manger he is so rude he would tell u that he is in lunch for an hour he promise to call u back and he never do they would never answer the phone very bad coustmer service I honestly do not recommend anyone to go there all they do is lies and lies Now they tell me they lost my son glasses I can’t even explain this anymore I would give a negative star it should be no star and all these 5 stars is lies they rate them self 5 stars
