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October 2023 by Cesar P.
As of October 5th 2023 there are 4 self-checkout registers and only 2 available, I don't know why they call "self checkout" if there are 2 really slow lady's scanning everything for u and sometimes they make a mistake and scan products twice (better watch the screen) without counting that all the lines were long and only 4 open in the whole store.. I was waiting 15-20 minutes to pay for 5 things only, unbelievable...
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July 2023 by Christian L.
Almost a perfect Home Depot. Except unswept and egregiously dirty. If I have to wear a Covid mask to mask the dust and garbage stench, chances are I will not come back.The staff in the kitchen section was very friendly and took a few minutes to chat me up and tell me different ways to solve a home-related shelving idea. The guy in this section told me what he used to do for a living in Manhattan and that gave me some color and flavor as to his expertise and general knowledge of the questions I was asking. Really great staff!Items are marked and well-stocked. Isles were easy to navigate compared to some other small homeware shops. Unfortunately, like I said: There was sawdust all over the place, candy wrappers, water bottles, trash, nails, used Kleenex, papers, flyers and none of the carts were clean, unsticky or NOT grimy or rusted. Great staff. Easy isles. Floors were a hellhole!Clean the entrance, car lot and the ISLES for goodness sake.Review: 4
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May 2023 by Joe Fitzgerald
Went to Home Depot, did about an hour of shopping. Got to the register, they have one open. No self checkouts. About 10 customers ahead of me.
You think I’m waiting 45 minutes to spend $200? No thanks.
If you’re going to have the whole self checkout blocked off, maybe consider accommodating the customers. Will not return.
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April 2023 by Michael H.
Wow! I just wasted a week waiting on a portable dishwasher from Home Depot. I want bore you with the details, but it finally arrived at the Home Depot in the wrong State. I guess I want be picking this one up. It only took me over 35 minutes, two phone calls and 3 conversations to figure this one out.Shame on me!
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July 2022 by Debbie O.
Anthony, in the paint department, was so great to work with. He didn't rush our choosing of stain and was very patient with us. His knowledge of stain was very impressive and Anthony was just a really nice guy with great customer service skills.
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July 2022 by KA D.
I really hate to post a bad review like this but this is what actually happened. I ordered an entry door in May 2021 from Home Depot. A man came to the house, measured and examined my old door and the entryway, and wrote up the order. A couple weeks later, an installer came to my house. He also measured and examined my old door and entryway. I talked with both of these men about exactly what I wanted. The order went in and initially they said it would come in September 14, 2021. It didn't come in then and a new date was scheduled for about a week later. It did not come in then either. Come to find out the door was not even finished being built yet. The next date they gave me was sometime in the middle of November. It came in in November, however, the entry door opens directly into the house and by the time the door had come in, it was much too cold out to install the door. I had to wait out the winter and they gave an installation date of April 5, 2022. On April 5, they arrived with my door to install it. The installer asked me to check the door to make sure it was right. I couldn't believe my eyes when I looked at the door and saw that the door knob was on the opposite side of the door than it should be, and the door was swinging in the wrong way. After waiting almost a year for this door, it turned out to be completely wrong and it could not be installed. Remember, two different Home Depot employees had come to measure and looked right at the old door and still it was ordered wrong. Of course, a new order had to be put in for a replacement door. It was scheduled to come in to be installed on June 28, 2022. Miraculously, it came in the day before on June 27. The installation went very well and the installers did a good job. Later on the man that handles installations came by to check it. I have no fault with him because none of the mistakes were his fault and he tried to help me as much as he could but mainly all he could do was relay to me what was going on over the phone as I waited. I also appreciated him moving the times around for me to make the installation more convenient for me. However, you can understand how I would be hesitant to use Home Depot again for any installations.
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June 2022 by John Henderson
By far the best garden center large variety of flowers 5 for $10 mulch can't go wrong
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March 2022 by Grayson R.
I like Home Depot better because it's industrial, has a lot of tools, and has nice brands. My favorite Home Depot brand is Husky. The colors of the Home Depot are orange, white, and beige.
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September 2021 by Aspiring M.
Don't believe what any of the Home Depot Installation sales reps tell you about their windows/doors "Double Lifetime Warranty." It's simply not true. Labor is not covered beyond 1 year! Look at their contract verbiage below. When I inquired about the discrepancy, this was my reply: "My understanding is the line references our lowest warranty that was available on an American Craftsman window which is 1 year and the others would in essence be an upgrade to it. I can assure you having been with Home Depot in the window installations business for over 8 years now they consistently favor on the side of taking care of the customer including any service concerns and issues." It's b******* because the salespeople will be long gone by the time you file a claim. It's what's in the contract that you sign that matters in the eyes of the law; not a marketing brochure or said in an email. Plygem/Simonton's customer service rep, Mikka, told me that they get lots of complaints from unhappy customers when Home Depot does not honor the warranty. Moreover, they told me HD's (underpaid) subcontractor installers make a lot of mistakes. All confirmed by Simonton's supervisor, Lori Hendershot. The 6500 series window itself is warranted for 20 years and prorated afterwards. This is taken from their contract. Workmanship is only for 1 year! 7. WARRANTY AND LIMITATION ON WARRANTIES: (a) Warranty: Unless otherwise stated in the Agreement, Home Depot warrants for 1 year from the completion date that all Services shall (i) be performed with good workmanship and (ii) conform to the requirements of the Agreement. During the warranty period and within a reasonable time after receiving notice from You of a warranty claim, Home Depot may, at its sole option (i) correct or replace each Defect, or (ii) remove each Defect and refund the full purchase price thereof to You; provided, however, that all warranties are voided if (1) anyone other than Home Depot or Service Provider performs work upon or otherwise modifies any materials or Services provided under this Agreement, or (2) You fail to pay Home Depot as provided in this Agreement. (b) Limitation on Warranties: THE WARRANTIES PROVIDED IN THIS AGREEMENT ARE STRICTLY LIMITED TO THE FOREGOING EXPRESS WARRANTIES CONTAINED IN PARAGRAPH 7A, IN THE WARRANTY SECTION OF THE AGREEMENT, IF ANY, OR IN THE STATE SUPPLEMENT, IF ANY. YOU ACKNOWLEDGE AND AGREE THAT NO OTHER WARRANTIES ARE MADE OR GIVEN BY HOME DEPOT OR SERVICE PROVIDER, INCLUDING ANY WARRANTY FOR FITNESS OF PURPOSE, WARRANTY OF MERCHANTABILITY, OR ANY OTHER ORAL, EXPRESS OR IMPLIED WARRANTIES. HOME DEPOT'S EXPRESS WARRANTIES ARE VOIDED FOR ANY DEFECT CAUSED BY ABUSE, MISUSE, NEGLECT, ACTS OF GOD, LACK OF PRESCRIBED OR STANDARD MAINTENANCE, OR IMPROPER CARE/CLEANING. ANY MANUFACTURER'S WARRANTIES PROVIDED FOR GOODS, MATERIALS, OR EQUIPMENT WILL BE PASSED THROUGH BY HOME DEPOT TO YOU, AND YOU AGREE TO LOOK SOLELY TO SUCH MANUFACTURER FOR REMEDY OF ANY DEFECT IN SUCH GOODS, MATERIALS, AND EQUIPMENT. HOME DEPOT MAY ASSIST YOU WITH WARRANTY CLAIMS AGAINST MANUFACTURERS.
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July 2021 by Kim Doherty
I had a major leak under my kitchen sink when the plumbing came apart and I couldn't get it back together. I went to Home Depot in Schenectady and was helped by Tony in the plumbing department. Looking at the pictures I had taken of the plumbing, he quickly realized that whoever had installed the plumbing had put the elbow in backwards. Went back home and switched it around and no leaks at all. So good to work with someone that knows what they are talking about. Thank you so much Tony!!!
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May 2021 by Alissa Culver
I ordered fencing , post, concrete, and screws..... when it was delived the screws were missing. ( note : I was charged for them 96$ order placed may 10 ... delived may 21. )
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April 2021 by Dwayne Olds
Always able to find what I'm looking for, here for the finish
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February 2021 by Skye Dieckmann
arturo is the most respectful and kind delivery guy ever. he has helped me every single time I've been there, and is such a polite man
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January 2021 by Matt W.
Covid review: I had to get an essential part for a household job that wouldn't wait so headed out today after first checking online to make sure the parts were in stock, figuring out which aisle and bay they were in, and mapping a quick escape route to the self-service checkout. The first thing that greeted me was a store employee wrangling carts at the entrance -- with his mask pulled down all the way. He was positioned in a way that made it impossible to enter without going within a few feet of him. I waited for a bit, finally said "excuse me, I want to come in" and he said "go ahead!" without moving an inch, still fiddling with the carts. I waited for him to turn his back to me and ran the gauntlet to get in. Next note, the store has become *filthy*. I was in the back part of the store and almost all the stock there was covered with dust -- not a fine layer, but the level that obscured the tops of the packages. So my question is: when did they do a deep cleaning? Answer: apparently never. I won't comment on the customers because they're out of the store's purview to a degree, but let's just say none of the home improvement stores seem to have what I'd call a completely pandemic-compliant clientele. So on my way out, I maneuvered my way to the self-service, waited at the periphery until one of the terminals opened up with nobody adjacent to it, and started to ring my stuff up...when a store employee swooped in within a few feet of me with some kind of offer about how I could get 50% off my items and it would be like buy one get one free. I may have been unnecessarily gruff in telling her to back off, but you know, WTAF -- are they not trained? Or maybe they could not solicit customers at the self-service checkout for a bit, you know, while we're all supposed to stay distanced? Masks are not fool proof. Social distancing isn't enough all by itself. But the two of them together are better than just one, by a lot, and I'm gobsmacked at this point, when cases are at an absolute all time high locally that the store hasn't figured out a better training regimen. I've made five trips to Lowe's and Home Depot since the pandemic began and they have all been pretty bad, and this one wasn't even the worst, so maybe I'll give them a mulligan? NO WAY. DO BETTER. I'll continue to order anything I can from Amazon or other etailers when I can because the big box retailers just aren't doing well at this thing.
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November 2020 by Steven W.
We purchased a floodlight from the Home Depot this day online and we were out and about and we decided that before we ran home we would stop at the Home Depot and see if it was ready or almost ready so that we didn't have to run all the way home and then come all the way back out again. We stopped at the service desk and asked the service counter if they had the order which was a young woman and she looked into the system and asked when we would place the order and we said it really wasn't that long ago and we wanted to just check to see if the status of the order could be checked just to make sure that somebody wasn't out on the floor picking it up so that we could go home with one shot. She proceeded to tell us that it takes two hours for the order to be picked and she did not go back and look at the order and see where it was in the process or if anybody had it she did not take anything as far as that information she kind of just said we will let you know goodbye. We ended up leaving and it takes us about less than 10 minutes to get home I just did not want to have to go back out again it's not like it was a wicked long drive but I didn't want to go back out you know it's one of those things I was there I would have waited if I needed to. I pulled into the driveway and I received a text message stating that my order was ready! Now if she would have taken the time out and just called out and saw if anybody had my order or if she would have looked into the system if they had any type of competent order system they would have saw somebody had my system out or was looking at my order she could have told me just hold tight by somebody's out there with your order they should be up here momentarily it was one thing it wasn't on huge amount of stuff it was one item. Now I must say that the item works well and that's why it got three stars because the item itself is would save them because the customer service frustrated me instead of looking at the item and seeing where it was in the process they chose just to send the customer away and not let anything you done about it. I had already paid for the item they wouldn't even let me go get the item and then bring it back so unfortunately it was not a good moment for me and the Home Depot at that time. Thank you so much for listening.