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February 2024 by Luis Gonzalez
Outstanding all day
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February 2024 by cathy Lawrence
I would highly recommend this tax preparer
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March 2023 by Michelle Cade
The preparer John Sewell skipped over my appointment time and took someone else,then an hour later gave me a half hearted apology only to fight with me over my last name. Then questioned if I was lying about how much I made last year. At the end he asks if I will be back next year to which I stated no I'm moving to Mississippi. John Sewell looks me dead in the eye and says "Well there is a lot of cotton to pick down there". I was shocked and so I didn't stand up for myself but it's been really aggravating me that he said this to me in front of my teenage son. For reference I am a mixed race woman but you can tell I'm not white. Obviously I won't ever use them again. They should retrain the staff.
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March 2023 by J Lord
Dropped off taxes was done in 24 hrs
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February 2023 by Ray Ingraham
Very friendly service..very professional..
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October 2022 by Shaneasha Delifus
Very nice and very thankful that she help me .
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May 2022 by David Joseph Maurice
I had a first positive experience when filing my 2020 taxes. TurboTax had a glitch in their platform and could not qualify mileage. Some reason the loop was closed that brought me back to a NA question. When TurboTax spent months, I was made to believe that I owed substantial back taxes that was inconsistent with the multiple online returns I completed successfully. I used HR Block to complete my 2019 taxes on line without any glitches. The next year, I was second guessing myself so I contacted HR Block at the Hannaford Plaza in Rotterdam. They offered me red carpet service. Misty Rogers, provided exceptional support that included reviewing the TurboTax return for fear of an audit. She proceeded to stay in touch and I continued to get Red Carpet service...by the way...there wasn't anything special about me. I am sure they provide red carpet service to everyone. Please place five stars on the Hannaford Plaza office.
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April 2022 by Thomas Oliver
John has been doing my taxes for many years. There has not been a single issue or problem - not 1 ! He is very knowledgeable, polite, friendly, and has a great sense of humor. He makes people comfortable throughout the entire process . I will have him prepare my taxes for many years in the future.
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April 2022 by Elaina Waters
Great customer service. Robert was very helpful. I hope to do my next years return with him again. ?Highly recommend.
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March 2022 by Robyn C.
This was the first and last time using H&R block on Altamont Avenue in Rotterdam. When I set up the appointment I was told while I sat there my taxes would be done yet when I came in for the appointment I was told I had to drop everything off and I would be called when they were done. I then go to pick up my returns and I'm told I would be getting quite a bit of money for my refunds, before I signed anything I looked over the returns and found mistakes so I had to sit there while the mistakes were corrected and all the money they said was a refund was actually money I owed. Then I file a complaint and never heard a word. Then this year I received at least 20 voice mails from them telling me I called them and had set up an appointment for a specific time and they wanted a call back to confirm the appointment. I never called them for an appointment and the only way I could stop the calls was to call them advising them if I received one more call I would contact the police and file harassment charges. Only then did they stop fraudulently calling me about an appointment i never made. Their running a scam
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March 2022 by Sam Spade
Life long customer never had any issues w prep except price for coming to you guys for over 30 +yrs there should be a discount for that lol
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February 2022 by Heather Merritt
Misty was very kind, took her time, and was very helpful answering all of the questions I had. Thank you!
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November 2021 by Jose Orrlando
Yes they told me to come to H & R Block which one the one in the town that I live in the
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October 2021 by Angela Nelson
Tax person messed up my taxes still waiting for them not going back to Them ever again in my life
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July 2021 by John R.
My Husband and I went to H & R Block last August and dealt with Jonathan Ewbaank with him doing amended 2018 tax for us. The problem is that he never filed it with the IRS. Received noticed and kept trying to contact him but was giving the run around. The manager Misty never responded to us and finally we had to do it on our own with faxing the info to the IRS and had to pay additional $45.00 plus the $129.00 to H & R Block. We met with Jonathan on 2/28/21. Actually, there was not much he could do as we did all the work. I questioned where was our original paper work as it was as if we did not exist at this location, his answer was they were in storage in Buffalo. He was going to talk to Misty about being reimburse the $45.00 but as this date have not received anything. This was a very bad experience and I would never refer H & R Block to anyone.