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March 2024 by Nikki Brown
I had to have my engagement ring, wedding band and an anniversary ring sized, everything was covered with my protection plan. Unfortunately, my jewelry along with 19 other customers were taken in transit by UPS. This has been a completely heartbreaking experience but it was made a little better/easier only because of the manager of this store, Doug. He did everything possible to make the process easier for replacement and trying help me overall. He knew how incredibly upsetting this was and there was no way to fully replace what was taken. I am forever going to be without my original engagement ring and diamond that is irreplaceable. I know Doug did everything in his power to try and ensure my “new” one was as close as possible to my original. Thank you Doug, for going above and beyond.
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February 2024 by E
Placed an online order, went in store to pick it up, they only had 2 of the 3 items I ordered. I tired to show the “store manager” Doug my emails regarding the order and he was not trying to acknowledge them and said my emails have nothing to do with my order. I stood there confused because as a customer I was told via email that my order was ready for pick up but then when I get there, I’m told my emails regarding my order didn’t matter. Still trying to figure out where my 3rd item was, he told me he couldn’t help me and for me to contact Kay jewelers. I was confused again because I was standing in Kay jewelers but he couldnt tell me what was going on. At this point I’m frustrated because he was being rude and condescending to me when I am trying to figure out what is going on with my paid order. It seemed to me that he dealt with a customer escalation before me and transferred the energy from that situation to mine. I didn’t buy groceries for pick up, I purchased Jewelry. The store manager made me feel as my purchase was irrelevant and couldn’t offer any assistance. I will never return to this location and will be taking my business elsewhere. I did call customer service after I left the store and the agent told me that the order was still in transit and the email was miscommunication. That’s all the store manager could have told me and I would have been okay because I would’ve know what was going on, however his response was basically a yeah I don’t know, call customer service.
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December 2023 by Antonio Marotta
Purchased a chain, bracelet and cross less than a year ago. I opted out of any extended warranty offered at a high price in terms of coverage. Went in today and spoke with the manager Doug regarding how the flimsy clasp broke. Doug wanted to charge me $100 to fix the clasp then said he could do it for $50.00. Now I left the store feeling that on principle alone he should of taken the high road and just fixed or replaced the clasp for free. I felt that after spending over $2000 and being purchased less than a year ago, the manager Doug could have made it right. Instead he said he could not help me and blamed it on Kay Jeweler's. Well I have been in sales, customer service and management for a long time and I know that managers in these positions have more authority than that... and could have the store absorb that cost. Well so much for Good Business. The reason I know that Doug could of done something for me is because I had a similar issue with a local jeweler on Union Street and that business did do the right thing. Every chance I get as a Lyft Driver I will be sure to let potential jewelry buyers know where to go for great customer service before and after the Sale. Hey Doug, "the person you see on the way up is the same person you see on the way down. Happy New Year
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December 2023 by David Newcomb
Allways a pleasure . Very nice store no complaints. Allways take good care of me here.
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September 2023 by Christina Goodfellow
Deb was so helpful and kind during the process of finding an engagement ring! Highly recommend!
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June 2023 by Zack Saccocio
This is the best Kay location!!! The manager, Kristi, Don and Sierra all treat you like gold! They are so personable and really know their product, They make sure you always leave happy!! Keep up the wonderful customer service! Thank you!
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June 2023 by Rosie Harmon
Kristi is the absolute best! She was so incredibly helpful and kind! She deserves the biggest raise possible!
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June 2023 by Packers Fan
Doug is such an amazing manager helped me right down to the T!!!!!! Such great service I recommend this store on balltown for everyone !!!!
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April 2023 by M Wieseler
Debbie is amazing. She answered all my jewelry needs. Quick with suggestion and great ideas. We bought our wedding bands through her.
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April 2023 by Travis McClurg
Been coming to this store for a few years now. Doug has always helped me with excellent service.
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April 2023 by Shea Patrick Guthinger
Debbie and Kristi are amazing! They are the best ever!
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April 2023 by Sandra Perkins
Super fabulous service..love shop at location
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April 2023 by anthony szatko
Came in to look for a ring for my wife. Doug, the store manager assisted me in finding her the perfect ring. We both agreed on one ring and I made the purchase! Will definitely recommend this location to anyone looking for any type of jewelry. The staff there is incredible and very helpful. Thank you Doug and Kay jewelers for giving such a great experience.
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March 2023 by T E
Kristi was amazing and helped out tremendously. She was patient and made sure everything was right from start to finish. I am looking forward to my next visit at Kay jewelers. Thank you !
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March 2023 by Anna Bal
Everybody here was extremely nice, friendly and helpful..Debbie and Kristi and Doug helped us and were amazing..amazing experience and will be back!
