Lowe's ProServices

Most Recent Comments

• July 2023 by Kirk V.
  I went to lowes today for a battery powered screwdriver which were all in a cabinet locked up. I couldn't locate an employee to help me. Then I noticed there were NO CASHIERS working! The line for self checkout was winding back through the store! They really need to get their act together!
• November 2022 by Constance C.
  I was assisted by Cheryl in the Garden Dept of Lowes, Niskayuna and found her to be wonderfully friendly and helpful. I will definitely be coming back to Lowes for my shrubs and trees!
• June 2022 by Laurie W.
  This was an online order that was assigned to the lowes in Niskayuna, NY for fulfillment. The order was made 06/09 and I only ordered it because the online system said it would be delivered 06/11. I waited home, canceled all plans on a beautiful saturday, but halfway through the day, the online system changed the delivery date to Wednesday 06/15.Around 10am on 06/15 the delivery window was updated in the system to show a 4pm-8pm delivery window. I was forced to cancel dinner plans that I had for months with dear friends. Well, no delivery happened. Around 10pm at night, the system updated the delivery date to 06/18.No one ever called me to explain any of these changes and no shows. I wasted hours on hold listening to ear mangling on-hold music to speak to mostly unhelpful people. Store employees blamed the delivery service and the delivery service blamed the store employees. Calling their corporate and getting an escalated "urgent ticket" with a promised call back was a joke. They never called me either despite their promises (lies).On 06/18 my refrigerator was on the truck and I was excited/relieved. Well, the delivery people get here and the first thing they do it take the door off without asking me (including the hinges!!) my house and then remove the old one for haul away service. THEN, they unloaded the new one and realized it was damaged. Two different places had big dents, one right near the compressor.I refused delivery and then they had to load it back on the truck as well as bring my old one back in and put my door back on. Now I can't lock my door because they put it on wrong and actually warped the wood frame of the door by power driving long screwing so far in that we will need to have them drilled out. It did not help that the delivery drivers barely spoke English and I don't think they understood a word I was saying.Then I get an email telling me my item was "delivered" and realized that I was billed over $100 more than the invoice cost. Billed for over $2000.... for this refrigerator that I didn't actually get due to no fault of my own. Even worse, I was not given any paperwork from the delivery people to confirm that I did not accept it. I then spent several hours between the store, corporate, and the delivery people trying to straighten this out - most of this time was on hold with the horrible ear mangling music. Finally I am told that the charge should be removed within 48 and to call if not.,.. as if calling them is helpful at all! I have already filed a chargeback with my credit card and will be filing consumer frauid complaints as well if these jokers try to leave a $2000_ charge on my card for merchandise that I did not receive/accept due to the damage. I am just physically and mentally exhausted dealing with Lowes.There was never any real customer service or attempts to help fix the numerous issues. I did have a couple a rare agents that once I was finally able to speak to them were somewhat helpful, but they were small bright spots in an otherwise horrendous experience. In fact, I am not exaggerating when I state that this was without a doubt the single WORST experience that I have ever had with any retail company in my 50+ year existence.Also as a side note, I ordered my old refrigerator from Lowe's 5 years ago and even though I find it very bad that a 5 year old refrigerator 2 months out of warranty needed to be replaced, at least that one got delivered smoothly and was not damaged. Lowe's is not the same quality company and have literally gone down the toilet. I will never order anything from them again, ever.
• July 2021 by Retha B.
  Awfully. My money had to be refund since they did not deliver my range as agreed upon. I was told my range would be delivered in 2 weeks. Biggest lie Mike could tell. It was ordered 4/26 with a promised delivery of 5/5. I called and I was told it could take up to 7/5. I waited a week later and called this morning. They have no clue as to where this range is. I was first told it was resold to someone else. Then I was offered the same old BS that I would hear from the installer. Nope don't want to hear that BS for the third time. I had to approach them in the same manner that they deal with me. This is a legal contract and you can't fulfill your end. Please refund my money. In which they did. Service protection plan you must call for a refund. I told them to do it.oh boy did they get the run around. They are calling the 4th number trying to cancel. They are referred to another number each time. They will give you the wrong # because they did not know the correct #. I will sit as long as it takes. I have been hear 2 hrs and counting. The guys where running around looking for the range. I believe what I was first told it was sold to someone else. I came into the store because I did not get a call back for Mike ever and the manager did not bother to call back. All my Sistars and Brother be very careful when ordering appliances with Lowe's.