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January 2024 by Amber Powell
I used to love this credit union but now I check my account there is always some new problem. Not being informed of check hold is the newest....deposit check and the available balance and the current balance say its all on there but low and behold they are holding half? now I get an overdraft fee and it is my fault that they don't tell you everything! And this is for ALL SUNMARK BANKS! I can't get to a branch that often so i have to do online and NO ONE on the phone helps! I deposited a check once and it said it was deposited into my account and the 4 days later I get a letter in the MAIL saying they couldn't see the image of the check so they TOOK THE MONEY OUT! I WOULD LOVE TO CHANGE BANKS! AND IN FACT I AM REALLY GOING TO START LOOKING NOW! GOOD BYE SUNMARK
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December 2023 by STEPHANIE J BARTIK
I have been a long timemember at anothzer credit union (I still am) I loved the personalized service I would receive. It was as if everyone knew me- I was in the market to open a new business account. So, naturally, I went to the place I loved.But things were different- they were in the middle of a merger. They seemed less customer focused than before- I felt as if I was in a 'regular bank'So, I left. I wanted to stay with a local credit union, and I walked into a Sunmark. I was greeted right away, and made to feel right at home. I go to various branches through the Rotterdam area.On November 14, 2023 I went to the location at 5 corners, and the teller (I am so bad with names, 4 letters, began with N, and shared a birthday of 11/15 with me ;-) ) She was extremely helpful, and friendly while also being professional. I noticed the other tellers had the same rapport with the other customers they were assisting.Keep u p the great work! It is so refreshing to feel appreciated in this world of "YOU CAN JUST DO THAT ONLINE"Thank you
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June 2023 by Joe Martin
The smell of cheap cologne as soon as you open the door is overwhelming!
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January 2023 by Chatterpaul Anant
Sunmark credit union service was great. Teller was polite and extremely helpful. I am 100 % satisfied
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February 2022 by Aaron G
NO ATM HERE! I personally use sunmark everyday and love the people behind the buisness. The reason for 1 star at this location is because the sunmark app stated this branch has an ATM. I needed cash and was running late. Stopped here because the Sunmark app shows an ATM. Found out this location only has a night drop box and wasted my time. Had to use another bank on the way.
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September 2021 by Regina Renee
Shelly in the Hudson branch is very polite and helpful whenever I call or have to go in . Always willing to go above and beyond for any of her customers.
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September 2021 by Melissa Walkup
The Colonie branch is amazing. Sunmark has the best customer service. I refinanced my car with them- down to 1.99% and was able to pay off my car over a year early!! Can’t recommend them enough!
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September 2021 by Anna Maria
Awesome customer service thanks to Shauntel. Very professional and quicky. 5 Stars for me
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August 2021 by Jessie
If I could give no stars, I would. Fiance and I opened an account last Friday 7/9/21 and they told us when we deposited his check from work that part of the check would be held and that part of it would clear on Monday 7/12/21 and the rest of the check would clear on 7/16/21. This is the information that was given to us by Mike at the Princetown Road branch in Schenectady at the time of us making the account. Here it is 7/13/21, none of the check has been cleared and we just received an email today after calling since yesterday and couldn't get anybody on the phone, we emailed them and got an email back today saying none of the check would be cleared until 7/20/21. We were given false information when making the bank account. If we knew it was going to be like this, we would've taken our check and business elsewhere.
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July 2021 by LuAnn B
A new location that still is a mystery to others - they are very friendly and you can get in and out in a giffy!
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May 2021 by Lindsay Ruth
i came in early Tuesday morning in a panic after receiving a call from their fraud department regarding strange transactions while i was driving home from new york. the woman (i’m sorry i didn’t catch her name) took me in right away and helped me ease my worries. she helped me fill out paperwork, answered any questions, and directed me on how to get a new secure debit card. i was in and out within 10 minutes feeling more relieved. i can’t thank her enough for her help.
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March 2021 by Austin Rowinski
Awesome customer service thanks to Waseem Samuel, we had some confusion on a vehicle loan between the dealer and the bank. He helped me out quickly and made sure I knew what was going on every step of the way. I will recommend Sunmark and Waseem to anybody looking for a loan or a new bank, thank you
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February 2021 by Bob Fowler
well when someone has been paying their bills to you on time for a good length of time and then goes on life support for a couple of months, try working with them.. I can't wait to be done with this bank and it's high interest rates after falling behind from almost dying.. thank so so much sunmark bank...
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February 2021 by Debbie Ann Mclasky
Horrible!! They only want one thing is to make money off of there customers!!!!! They will lie to there customers in a second !!! I am in shocked how bad it really is !! So unprofessional and unacceptable
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January 2021 by george cramer
Branch temporarily closed 3 days before Christmas. This branch is 5 stars for covid safety yet box stores are open .time to find a new bank.
