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January 2024 by Rachel G.
We bought a refrigerator last week. It was a pretty good deal and we really liked our sales person, Deniese. That's where it ends. For delivery, we were supposed to get a call the night before to give us the window of time the item would be delivered. No call. The next morning I called at 8am to get the time. It turns out they had already been to our house and couldn't deliver because of snow on our driveway. We had a fairly large snow storm that gave us 5 inches on snow overnight. If we had known they were coming that early we would have had the driveway cleared. I called to find out when it could be delivered and it will not be coming for another 3 days. Our fridge died so we will be without one for a week total. Our new delivery time will be scheduled for 3 days from now so my husband and I will need to take another day off this week and it can't be officially scheduled until I call them this afternoon to make it official. It's typical of people being treated badly because large corporations could care less about their consumers. Once they have your money they don't really care about you.
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October 2023 by Cesar P.
As of October 5th 2023 there are 4 self-checkout registers and only 2 available, I don't know why they call "self checkout" if there are 2 really slow lady's scanning everything for u and sometimes they make a mistake and scan products twice (better watch the screen) without counting that all the lines were long and only 4 open in the whole store.. I was waiting 15-20 minutes to pay for 5 things only, unbelievable...
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July 2023 by Christian L.
Almost a perfect Home Depot. Except unswept and egregiously dirty. If I have to wear a Covid mask to mask the dust and garbage stench, chances are I will not come back. The staff in the kitchen section was very friendly and took a few minutes to chat me up and tell me different ways to solve a home-related shelving idea. The guy in this section told me what he used to do for a living in Manhattan and that gave me some color and flavor as to his expertise and general knowledge of the questions I was asking. Really great staff! Items are marked and well-stocked. Isles were easy to navigate compared to some other small homeware shops. Unfortunately, like I said: There was sawdust all over the place, candy wrappers, water bottles, trash, nails, used Kleenex, papers, flyers and none of the carts were clean, unsticky or NOT grimy or rusted. Great staff. Easy isles. Floors were a hellhole! Clean the entrance, car lot and the ISLES for goodness sake. Review: 4
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April 2023 by Michael H.
Wow! I just wasted a week waiting on a portable dishwasher from Home Depot. I want bore you with the details, but it finally arrived at the Home Depot in the wrong State. I guess I want be picking this one up. It only took me over 35 minutes, two phone calls and 3 conversations to figure this one out. Shame on me!
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July 2022 by Debbie O.
Anthony, in the paint department, was so great to work with. He didn't rush our choosing of stain and was very patient with us. His knowledge of stain was very impressive and Anthony was just a really nice guy with great customer service skills.
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July 2022 by KA D.
I really hate to post a bad review like this but this is what actually happened. I ordered an entry door in May 2021 from Home Depot. A man came to the house, measured and examined my old door and the entryway, and wrote up the order. A couple weeks later, an installer came to my house. He also measured and examined my old door and entryway. I talked with both of these men about exactly what I wanted. The order went in and initially they said it would come in September 14, 2021. It didn't come in then and a new date was scheduled for about a week later. It did not come in then either. Come to find out the door was not even finished being built yet. The next date they gave me was sometime in the middle of November. It came in in November, however, the entry door opens directly into the house and by the time the door had come in, it was much too cold out to install the door. I had to wait out the winter and they gave an installation date of April 5, 2022. On April 5, they arrived with my door to install it. The installer asked me to check the door to make sure it was right. I couldn't believe my eyes when I looked at the door and saw that the door knob was on the opposite side of the door than it should be, and the door was swinging in the wrong way. After waiting almost a year for this door, it turned out to be completely wrong and it could not be installed. Remember, two different Home Depot employees had come to measure and looked right at the old door and still it was ordered wrong. Of course, a new order had to be put in for a replacement door. It was scheduled to come in to be installed on June 28, 2022. Miraculously, it came in the day before on June 27. The installation went very well and the installers did a good job. Later on the man that handles installations came by to check it. I have no fault with him because none of the mistakes were his fault and he tried to help me as much as he could but mainly all he could do was relay to me what was going on over the phone as I waited. I also appreciated him moving the times around for me to make the installation more convenient for me. However, you can understand how I would be hesitant to use Home Depot again for any installations.
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March 2022 by Grayson R.
I like Home Depot better because it's industrial, has a lot of tools, and has nice brands. My favorite Home Depot brand is Husky. The colors of the Home Depot are orange, white, and beige.
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January 2021 by Matt W.
Covid review: I had to get an essential part for a household job that wouldn't wait so headed out today after first checking online to make sure the parts were in stock, figuring out which aisle and bay they were in, and mapping a quick escape route to the self-service checkout. The first thing that greeted me was a store employee wrangling carts at the entrance -- with his mask pulled down all the way. He was positioned in a way that made it impossible to enter without going within a few feet of him. I waited for a bit, finally said "excuse me, I want to come in" and he said "go ahead!" without moving an inch, still fiddling with the carts. I waited for him to turn his back to me and ran the gauntlet to get in. Next note, the store has become *filthy*. I was in the back part of the store and almost all the stock there was covered with dust -- not a fine layer, but the level that obscured the tops of the packages. So my question is: when did they do a deep cleaning? Answer: apparently never. I won't comment on the customers because they're out of the store's purview to a degree, but let's just say none of the home improvement stores seem to have what I'd call a completely pandemic-compliant clientele. So on my way out, I maneuvered my way to the self-service, waited at the periphery until one of the terminals opened up with nobody adjacent to it, and started to ring my stuff up...when a store employee swooped in within a few feet of me with some kind of offer about how I could get 50% off my items and it would be like buy one get one free. I may have been unnecessarily gruff in telling her to back off, but you know, WTAF -- are they not trained? Or maybe they could not solicit customers at the self-service checkout for a bit, you know, while we're all supposed to stay distanced? Masks are not fool proof. Social distancing isn't enough all by itself. But the two of them together are better than just one, by a lot, and I'm gobsmacked at this point, when cases are at an absolute all time high locally that the store hasn't figured out a better training regimen. I've made five trips to Lowe's and Home Depot since the pandemic began and they have all been pretty bad, and this one wasn't even the worst, so maybe I'll give them a mulligan? NO WAY. DO BETTER. I'll continue to order anything I can from Amazon or other etailers when I can because the big box retailers just aren't doing well at this thing.
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November 2020 by Steven W.
We purchased a floodlight from the Home Depot this day online and we were out and about and we decided that before we ran home we would stop at the Home Depot and see if it was ready or almost ready so that we didn't have to run all the way home and then come all the way back out again. We stopped at the service desk and asked the service counter if they had the order which was a young woman and she looked into the system and asked when we would place the order and we said it really wasn't that long ago and we wanted to just check to see if the status of the order could be checked just to make sure that somebody wasn't out on the floor picking it up so that we could go home with one shot. She proceeded to tell us that it takes two hours for the order to be picked and she did not go back and look at the order and see where it was in the process or if anybody had it she did not take anything as far as that information she kind of just said we will let you know goodbye. We ended up leaving and it takes us about less than 10 minutes to get home I just did not want to have to go back out again it's not like it was a wicked long drive but I didn't want to go back out you know it's one of those things I was there I would have waited if I needed to. I pulled into the driveway and I received a text message stating that my order was ready! Now if she would have taken the time out and just called out and saw if anybody had my order or if she would have looked into the system if they had any type of competent order system they would have saw somebody had my system out or was looking at my order she could have told me just hold tight by somebody's out there with your order they should be up here momentarily it was one thing it wasn't on huge amount of stuff it was one item. Now I must say that the item works well and that's why it got three stars because the item itself is would save them because the customer service frustrated me instead of looking at the item and seeing where it was in the process they chose just to send the customer away and not let anything you done about it. I had already paid for the item they wouldn't even let me go get the item and then bring it back so unfortunately it was not a good moment for me and the Home Depot at that time. Thank you so much for listening.
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October 2020 by Dayton S.
I love "The Home Depot ". Always have what you need at great prices. If you have a problem they stand behind the product. Great people.
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June 2020 by Juanita B.
ABSOLUTELY horrible service. Store was to ship in stock items to arrive yesterday. Online showed to be delivered yesterday but did not arrive. Here all day yesterday Tried calling rolled immediately into general voice mail (tried 5 different times over the course of the day). Finally got a prompt to speak w rep, cut me off after 5 rings. 800# no better. Go elsewhere & save yourself the aggregation
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September 2019 by Laura N.
When you ask a clerk for assistance, and they are stuffing food in their mouth which they've hidden on a nearby shelf, you know it's pathetic that a big box store just wants a warm body on the floor. When I asked the clerk for the location of a glass cutter, I was told "I don't think we carry them anymore." I spotted the glass cutter, and the clerk had no response.
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April 2019 by David K.
I was disappointed with our shopping experience when my brother and I were shopping at the Schenectady Home Depot.We asked about the Military discount. He told the clerk he had his discharge papers with him and the clerk said NO I need an I.D card. She was pretty adornment and said no. So we went to Lowes where they accepted the discharge papers as proof for a military discount I guess we know where we will be spending our home improvement dollars.
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November 2018 by Rajiv S.
I been o a lot of Home Depot stores from New York City to Albany and this store is by far very a mixed is customer services, the front end staffs are more helpful, available and will to help customers with any issues. Where are the staffs in the departments, is like playing a game of hide and seek. Their goal seem to be hide from the customer and of you are found, give the customer some quick and leave. I went in for 3 color code wire for a small project and ask the electrical associate for 3 wires from the wire machine at 25 feet. Saving me time in completing my project, instead I was taken to the wires on the shelf in rolls and he left me. Not only did the wires on the shelf cost more the what I would have pay if I got them from the machine, but I have to unroll all the wires from all three rolls and re run them together. Adding more time to my project. If I was to get it from the machine, all three wires would have be wined together and that would have saved time on my project and less waste for me.
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November 2018 by Sue S.
I went to buy a new hot water heater. I was able to find the one I needed but when asking for help, the associates seem to go out of their way to look the other direction. I ended up going back 3 times that night because no one could show me what I needed to connect it. I ended up calling the plumber the next day for $300 since it was an urgent visit. I figure from now on if I can't find it on my own, I will go somewhere else.
