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November 2023 by Diane B.
I, and other members of my family, have purchased furniture at Raymour and Flanigan. We have had no issues with salespeople's approach and certainly no attitude. The staff is friendly, helpful and knowledgeable. The selection of furniture is more than adequate. We are all very pleased with our purchases including couches, chairs and mattress. They are attractive pieces of furniture that hold up well. There have been no unusual or unexpected problems with delivery. ....Having read previous reviews here I would say that at least some are either coming from people who work at competitor's stores, like to write negative reviews for amusement or are determined to be difficult to please before they enter the store. ...I would and have recommended Raymour and Flanigan to family, friends and acquaintances.
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September 2023 by Kimberly B.
Store Manager Gary, was a pleasure to meet. (I didn't even realize he was the Manager, lol, he was just very personable). As I did a final once over of the furniture I'd just purchased, He came over asked how'd everything go?He reassured me that I selected a good set that would last! & THAT WAS MY MAIN CONCERN. Ended with buying the lazyboy! Great person & highly recommend!
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September 2023 by Sonia Varin
Was told manager was going to call me three times. Never called. After I called store 2x and kept being told he would call me he never did! Very disappointed I spent nine thousand dollars in your store and couldn’t get a call back is disappointing and he shouldn’t be a manager if he can’t take care of his customers. All I was looking for was a quick conversation. Poor service!! Poor management!! This is the Niskayuna store!
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August 2023 by tisha pryor
We were greeted timely & questions were answered. When we made our selection the salesperson came over & we discussed numbers. Over all one of my best furniture shopping experiences. Rate the a 10 out of 10❤️
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August 2023 by Betsy Tope
Found exactly what we wanted. Darnell made the purchase quick and easy. He said we would be notified the next day regarding delivery because the sofa we purchased was out of stock. We were notified the next day and delivery was scheduled. So far this has been a great experience.
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August 2023 by Krazed One
We were met at the door by Alexandra R., who listened to everything we were looking for and was quick to show us various items that would meet our needs. She even went out of the way to let us try out several versions of sectionals and dining chairs until we found the perfect fit. Then, using the maximum dimensions I provided, she located the perfect side and sofa tables! A pleasant experience all around. Highly recommend.
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August 2023 by ryan mcmurray
Bought a new section from the Saratoga location, salesman was incredible. Decided to Pickup instead of paying the high delivery fee. Got it home and in house and took all plastic off and only had 4 out of the 8 legs to set it up. So now I have to wait 2 to 6 weeks for new legs to even be able to put it together. Very unacceptable.
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July 2023 by Cheryl Klimkewicz
The salesman Frankie was knowledgeable, friendly and gave me time to look around the store without being pushy. It was a wonderful experience. The store has many options for whatever you may be looking for. Thanks R&F and I love the warranty.
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July 2023 by Tom B
Horrible customer service from salesman Milse. Unprofessional, doesn’t follow up with orders I have to make my own reach outs. This guy is very unprofessional he kept wandering off with another employee. Terrible never again. I will tell everyone I know not to go here it’s a waste of time and money! Need to have better employees.
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June 2023 by Melissa Ackernecht
I had the pleasure of working with Melisa via phone, to place my order. She and her Manager worked together to honor lower prices I found and make the purchase a great experience overall. They answered all my questions and respected all my considerations regarding the purchase.
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June 2023 by Laura Snyder
Darnell was absolutely wonderful with his dedication to our complete satisfaction during the entire time we were in the store. He was extremely friendly and knowledgable, and we were delighted with his assistance, and our purchase. He made the whole experience a pleasure with his wonderful personality.
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May 2023 by Don
Frankie welcomed us in the showroom like Family, he helped us find the couch we were looking for. We also met with Krystal who helped us find chairs to compliment our living space. Thank you Raymour & Flanigan for employing such great people!
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April 2023 by Filicia Debrocky
Spoke to Gary about an issue with my platinum protection plan, he got me in touch with Stephanie who made this process so easy! I was so happy to work with her and the rest of the staff who made this process so seemless. Not even a week later I now have my new couch and honestly am so surprised how smooth of a transition this was! Thanks again!
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March 2023 by Tracy Kent
Love our new Nector mattresses. I bought 2, one for the spare room and the other for my daughter. Very nice for the price and also received the bundle package to boot. Very happy with the feel of it all!
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March 2023 by K Down
Bought a sectional, sale was easy and professional. Their selection superseded our expectations. Our saleswoman was very sweet as well as knowledgeable. R & F was very flexible with our delivery needs, and the two gentleman that delivered our item 2/10/23 were two of the nicest guys you could’ve asked for . Will shop there from now on!
