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October 2023 by Cesar P.
As of October 5th 2023 there are 4 self-checkout registers and only 2 available, I don't know why they call "self checkout" if there are 2 really slow lady's scanning everything for u and sometimes they make a mistake and scan products twice (better watch the screen) without counting that all the lines were long and only 4 open in the whole store.. I was waiting 15-20 minutes to pay for 5 things only, unbelievable...
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July 2023 by Christian L.
Almost a perfect Home Depot. Except unswept and egregiously dirty. If I have to wear a Covid mask to mask the dust and garbage stench, chances are I will not come back.The staff in the kitchen section was very friendly and took a few minutes to chat me up and tell me different ways to solve a home-related shelving idea. The guy in this section told me what he used to do for a living in Manhattan and that gave me some color and flavor as to his expertise and general knowledge of the questions I was asking. Really great staff!Items are marked and well-stocked. Isles were easy to navigate compared to some other small homeware shops. Unfortunately, like I said: There was sawdust all over the place, candy wrappers, water bottles, trash, nails, used Kleenex, papers, flyers and none of the carts were clean, unsticky or NOT grimy or rusted. Great staff. Easy isles. Floors were a hellhole!Clean the entrance, car lot and the ISLES for goodness sake.Review: 4
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April 2023 by Michael H.
Wow! I just wasted a week waiting on a portable dishwasher from Home Depot. I want bore you with the details, but it finally arrived at the Home Depot in the wrong State. I guess I want be picking this one up. It only took me over 35 minutes, two phone calls and 3 conversations to figure this one out.Shame on me!
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July 2022 by Debbie O.
Anthony, in the paint department, was so great to work with. He didn't rush our choosing of stain and was very patient with us. His knowledge of stain was very impressive and Anthony was just a really nice guy with great customer service skills.
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July 2022 by KA D.
I really hate to post a bad review like this but this is what actually happened. I ordered an entry door in May 2021 from Home Depot. A man came to the house, measured and examined my old door and the entryway, and wrote up the order. A couple weeks later, an installer came to my house. He also measured and examined my old door and entryway. I talked with both of these men about exactly what I wanted. The order went in and initially they said it would come in September 14, 2021. It didn't come in then and a new date was scheduled for about a week later. It did not come in then either. Come to find out the door was not even finished being built yet. The next date they gave me was sometime in the middle of November. It came in in November, however, the entry door opens directly into the house and by the time the door had come in, it was much too cold out to install the door. I had to wait out the winter and they gave an installation date of April 5, 2022. On April 5, they arrived with my door to install it. The installer asked me to check the door to make sure it was right. I couldn't believe my eyes when I looked at the door and saw that the door knob was on the opposite side of the door than it should be, and the door was swinging in the wrong way. After waiting almost a year for this door, it turned out to be completely wrong and it could not be installed. Remember, two different Home Depot employees had come to measure and looked right at the old door and still it was ordered wrong. Of course, a new order had to be put in for a replacement door. It was scheduled to come in to be installed on June 28, 2022. Miraculously, it came in the day before on June 27. The installation went very well and the installers did a good job. Later on the man that handles installations came by to check it. I have no fault with him because none of the mistakes were his fault and he tried to help me as much as he could but mainly all he could do was relay to me what was going on over the phone as I waited. I also appreciated him moving the times around for me to make the installation more convenient for me. However, you can understand how I would be hesitant to use Home Depot again for any installations.
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March 2022 by Grayson R.
I like Home Depot better because it's industrial, has a lot of tools, and has nice brands. My favorite Home Depot brand is Husky. The colors of the Home Depot are orange, white, and beige.
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July 2021 by Kim Doherty
I had a major leak under my kitchen sink when the plumbing came apart and I couldn't get it back together. I went to Home Depot in Schenectady and was helped by Tony in the plumbing department. Looking at the pictures I had taken of the plumbing, he quickly realized that whoever had installed the plumbing had put the elbow in backwards. Went back home and switched it around and no leaks at all. So good to work with someone that knows what they are talking about. Thank you so much Tony!!!
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June 2021 by Brian A. Burns
Great service very helpful
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May 2021 by Alissa Culver
I ordered fencing , post, concrete, and screws..... when it was delived the screws were missing. ( note : I was charged for them 96$ order placed may 10 ... delived may 21. )
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May 2021 by Shadow
They had the machine i needed
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February 2021 by Skye Dieckmann
arturo is the most respectful and kind delivery guy ever. he has helped me every single time I've been there, and is such a polite man
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January 2021 by Matt W.
Covid review:I had to get an essential part for a household job that wouldn't wait so headed out today after first checking online to make sure the parts were in stock, figuring out which aisle and bay they were in, and mapping a quick escape route to the self-service checkout.The first thing that greeted me was a store employee wrangling carts at the entrance -- with his mask pulled down all the way. He was positioned in a way that made it impossible to enter without going within a few feet of him. I waited for a bit, finally said "excuse me, I want to come in" and he said "go ahead!" without moving an inch, still fiddling with the carts. I waited for him to turn his back to me and ran the gauntlet to get in.Next note, the store has become *filthy*. I was in the back part of the store and almost all the stock there was covered with dust -- not a fine layer, but the level that obscured the tops of the packages. So my question is: when did they do a deep cleaning? Answer: apparently never.I won't comment on the customers because they're out of the store's purview to a degree, but let's just say none of the home improvement stores seem to have what I'd call a completely pandemic-compliant clientele.So on my way out, I maneuvered my way to the self-service, waited at the periphery until one of the terminals opened up with nobody adjacent to it, and started to ring my stuff up...when a store employee swooped in within a few feet of me with some kind of offer about how I could get 50% off my items and it would be like buy one get one free.I may have been unnecessarily gruff in telling her to back off, but you know, WTAF -- are they not trained? Or maybe they could not solicit customers at the self-service checkout for a bit, you know, while we're all supposed to stay distanced?Masks are not fool proof. Social distancing isn't enough all by itself. But the two of them together are better than just one, by a lot, and I'm gobsmacked at this point, when cases are at an absolute all time high locally that the store hasn't figured out a better training regimen.I've made five trips to Lowe's and Home Depot since the pandemic began and they have all been pretty bad, and this one wasn't even the worst, so maybe I'll give them a mulligan?NO WAY. DO BETTER. I'll continue to order anything I can from Amazon or other etailers when I can because the big box retailers just aren't doing well at this thing.
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November 2020 by Geoph Ben
Had everything
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November 2020 by Tanya Seifridsberger
We waited months to get a door installed. The day it was to be installed, they didn’t have the door in the store. The next day it was to be installed, the guy had a flat tire. The next day it is to be installed, the guy is stuck at a job and can’t come. This is horrible service and will not be buying from here again.
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March 2020 by Tim Lynch
Your service was horrible. I spent over an hour on the phone. To cancel an order and try to find a new appliance(stackable washer and dryer). Instead the order was cancelled and I’ll have to wait 5-7 days to purchase something else till I’m refunded. I cannot believe the stupidity and incompetence of your staff. Tim