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August 2022 by marissa cozzy
They have a supposed 24 hour ATM. It's not exactly 24 hour if the doors are locked though...
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July 2021 by Phyllis Derenske
I have been a member for many years and am very satisfied with the quality of service. Managers and Tellers alike are polite and professional. A great bank to deal with. Plenty of parking and handicap accessible.
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July 2020 by Domkat smith
One of the best banks I have been to in a long time!! Much better than Citizen's Bank where I came from.
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November 2019 by Brian David
Trustco, a shady bank. First off, their mortgages are very competitive. Rates are low and no PMI is a huge plus. But this bank is stuck in the late 90s and early 2000s as far as money accounts go. Their online banking system is archaic, slow and difficult to use. But the biggest issue is the shady fees and penalties with no warnings. Ive been with the bank for a decade with my mortgages. They've made a ton of interest off me in that time and thats fine. Recently however, without a warning, letter or email, and out of no where, they changed their checking account rules in so that you must have an average running balance of $500 a month or u get a 5 dollar fee tacked on per month. I rarely check my checking account because this account is strictly to deposit money for my auto pay mortgage each month. So I was angry when I realized how many fees accumulated over the months. They also refused to refund any of it.
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October 2019 by Brad k
Worst bank branch ive EVER delt with in my life!
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April 2019 by EMILY PUNO
Not good at all, I moved to Syracuse, drove here 2.5 hrs to close my account, the manager told me to wait 20 mins, but it is already 45 mins and I am still waiting.
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August 2017 by Tasha Hamm
The teller was extremely rude and very short with my husband and I. It's no wonder there's hardly any customers in there. The branch in Grenville is so much better and friendlier.
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April 2017 by Telu Notonyourlife
The tellers know the regulars by name, and everyone ready and willing to help!
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February 2017 by William Aiken
Have had a issue a stop payment among other misc. tasks and the staff are very patient and professional. I find the tellers to be friendly as well.
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December 2016 by Derek D.
So bad, this bank in general is horrible. We are leaving with all of our accounts. Their app is from 1981 and they are the most technologically defunct bank I have ever seen. As soon as the baby boomers are gone this bank will be non existent.
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June 2011 by A Google User
Workers not so friendly I'm in there forever very slow not enough workers !
