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January 2024 by Mark Stockman
My Lady Wife's family has been using this CVS since prior to 1989. I belive they switched to this location as soon as it was built. When I married my wife in 1992 and moved to Glenville, this became my pharmacy too. And we still use them today. Like any business, they sometimes get swarmed with customers at the same time, staff gets tired/overwhelmed, they end up short staffed, etc. But in over 31 years, the customer service has NEVER been worse than neutral in good manners. Yeah, sometimes it was obvious that the staff member was "not feelng it" and didn't want to be there. But they were never rude, nasty, condescending, any of that. Just did their job.And any advice has always been acccurate. They have all of our records, and more than once caught an allergy or drug interaction the doctor missed.Honestly, what more could you ask for in a business?
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December 2023 by Jenna Tyler
This says the pharmacy is open until 9, but when I went to get a prescription I needed, it closed at 8 and I couldn’t get my medicine.
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December 2023 by Joshua Brooks
Go somewhere else. The pharmacy is slow, the store is always in disarray, and their 2x the cost of Target/Hanford.
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October 2023 by Usha Richie
I called 4 times with a 20 mins hold on each calls and no answer…..The service is disgustingly bad!!!!! They’re never helpful when you go to the pharmacy.Too bad there’s noting less than a 1 star
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October 2023 by George DeGroff
Store dirty and products with misleading tags. Pharmacy and store managers both need replacing. Total mess.
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August 2023 by Charlyne Corvino
I am giving my review FIVE stars ONLY because of Kayli in the pharmacy! She waited on me on Saturday 8/13/23 at the drive thru to pick up a script! She was outstanding! Thank god they have finally hired a friendly and professional employee in the pharmacy! The ones in the past were horrible and I won’t go into detail about them! Now, maybe hire some pharmacists’ that actually want to be there and have some compassion for their customers!
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March 2023 by Karra Brown
I will never shop at this CVS again. I went to purchase infant formula for my son, and I had a manufacture coupon mailed to me from similac. I tried to use this coupon here and was straight up embarrassed by the Store Manager of all people, infront of a line of other guests. The coupon stated to not run it through the electric check machine and what did she do? She went against the coupon’s instructions and informed me that she was refusing to take the coupon. This was the only local CVS with this specific formula, and I can’t afford it without these coupons and now I have no idea what to do for my child tonight. I’m embarrassed, and she made me feeel like a criminal.
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September 2022 by K L
The pharmacists must hate their lives. What a bunch of miserable B's. Get it together
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May 2022 by Scott Butcher
Extremely rude and unprofessional. Pharmacy staff is impatient and abrupt except for Trevor, who seems overwhelmed most of the time was told recently that I was using the self checkout lane improperly. Instead of telling me what I'm doing wrong and chastising the customer, try too explain that the store has gotten new equipment and the bagging area has changed sides. Was told to read the sign and when I mentioned that the bagging side had changed ,I was told to "call corporate" to complain. My response to the associate, was I would call corporate, but not about the equipment.
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May 2022 by maryjean massaro
I get all of my prescriptions there . Very friendly.
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February 2022 by Amanda Cortes
I scheduled a Covid test and when I arrived the pharmacist at the drive thru was incredibly rude and unhelpful. I should have known then I should have just left and went to Walgreens but I finished my test and left. When I went to view my results the next day I was locked out because the pharmacist entered my DOB wrong. Calling the number provided was also no help , they gave me an email to send my correct DOB and I still haven’t gotten a response. CVS is not helping contain the spread of COVID with staff unable to do something as simple as being courteous and diligent in making sure all information is correct
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January 2022 by Meg Sapia
Just had a very terrible experience on the phone with someone in the pharmacy. This person talked at me, told me I was wrong about what my CVS text had said and when I tried to correct her was very rude.
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December 2021 by Ruth Tso
We had Covid vaccine appointment on Sat 12/18/2021 on 12:30, we came there early around 11:30 and they ask us to go back and come back again. When we came back again, they said the appointment is cancelled and ask us to go to other CVS in Del Mar. I don't understand why they cancelled our appointment. Why we have to drive from Glenville in schenectady to Del Mar in Albany? Why take a vaccine booster shot is so difficult for CVS in Glenville?? WE ALREADY HAD AN APPOINTMENT!! PLEASE EXPLAIN.
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December 2020 by John Cumbo
Went to get a covid test for family and our times were like 10 or 20 minutes apart but they would not let us do it all together because “they can’t check you in more than 10 minutes before.”So after one of us got one, we had to get back in the long line and wait for the next persons. Totally unnecessary inconvenience. There is no reason we couldn’t do it all together rather than having to go back in line multiple times.
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December 2020 by Patrice Polak
The constant phone calls is ridiculous. Tried getting them to stop harassing us. Didn't do any good. I'm not using this pharmacy ever! Stop calling! !
