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July 2025 by patricia green
Devina was very helpful and knowledgeable of what I was asking for. She is very friendly and patient with the long process of opening two accounts. Couldn’t have asked for a better representative of Trustco Bank which I have done business with for many years.
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July 2025 by MR. MIKE
My experience at Trustco Bank last week went extremely well as it does always.
Angela was relentless in finding the crucial information that I needed.Her attention to detail is off the charts!! From the moment you walk into the Bank, you get this feeling of warmth, kindness, and confidence that you chose a truly HOME TOWN BANK!!
Your customer for life.....Mike.
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May 2025 by Nathaniel Weisenburn
Devina was excellent helping us start up my daughters first bank account!
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May 2025 by Timothy Prendergast
Excellent service and Devina was wonderful
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May 2025 by luke esposito
There is new management Who is really kind and called me and spoke to me like I’m a human being with great customer service
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May 2025 by Betty Cerutti
Trustco Bank in Scotia rocks. Devina the new manager was very helpful when we stopped in. Highly recommend this branch!
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May 2025 by Don Hosier
Awesome branch
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May 2025 by Gary
I've been banking with the Scotia branch for the past 15 yrs. Jennifer has been the absolute best helping me with my personal and business banking needs.
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May 2025 by Thanasi Geanopoulos
Jennifer is an absolute pleasure to work with! Very informative, down to earth, and respectful.. if you do not give her a raise I'm jumping ship to another bank..
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January 2025 by Michelle Schips
i have been a customer of the bank for over 20 years . i had a problem with my cash transfer , and ethan solved the problem in less than an hour and even called me back. i wish him well in his career and he should advance very quickly.
also, there is too much to say about mrs. jennifer fisher. mrs. fisher
had a hand in solving my problem and in the 20 years mrs. fisher has always given me and my family superb customer service. mrs. fisher is extremely knowledgeable about trusto policies and has always offered to help. hats off to mrs. fisher . my recommendation is for someone to meet with mrs. fisher and make sure she will continue to serve trustco bank customers and give her a substantial raise .lmrs. fisher always goes well above and beyond the call . all the best to a fine branch office
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August 2024 by Christine Walker
Pleasant staff
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October 2023 by B. “Slurm Wurm”
I lost my wallet and needed to withdraw cash from an actual teller.3 tellers available; Jennifer, the manager?, and another teller. The teller was nice and was trying to help until Jennifer came over and started to Rudely explain that I couldn't withdraw without id. I'm glad she chose to be so aggressive about being rude because this was my last straw with trustco. For the most part the service at trustco is terrible. There are a few that are worth it but not enough. i needed to buy food and need gas in my car. I understand fraud, and the want to stop it. But I also understand customer service and I was not offered any today. I will be closing my account with trustco to use my other bank where the customer service is not lacking in almost everydepartment/ store
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May 2023 by Liam Meyer
Friendly and reliable staff, (especially Jennifer and Valerie, who are always kind and very patient with my mother, even in her old age!). Thank you!
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September 2020 by Walter Clark
I like this trustco bank here in Scotia, because it is within walking distance from my Apartment.
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October 2019 by Don Mormon
The staff there have always been helpful and pleasant to deal with.
