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October 2023 by B. “Slurm Wurm”
I lost my wallet and needed to withdraw cash from an actual teller.3 tellers available; Jennifer, the manager?, and another teller. The teller was nice and was trying to help until Jennifer came over and started to Rudely explain that I couldn't withdraw without id. I'm glad she chose to be so aggressive about being rude because this was my last straw with trustco. For the most part the service at trustco is terrible. There are a few that are worth it but not enough. i needed to buy food and need gas in my car. I understand fraud, and the want to stop it. But I also understand customer service and I was not offered any today. I will be closing my account with trustco to use my other bank where the customer service is not lacking in almost everydepartment/ store
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May 2023 by Liam Meyer
Friendly and reliable staff, (especially Jennifer and Valerie, who are always kind and very patient with my mother, even in her old age!). Thank you!
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September 2020 by Walter Clark
I like this trustco bank here in Scotia, because it is within walking distance from my Apartment.
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October 2019 by Don Mormon
The staff there have always been helpful and pleasant to deal with.
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October 2019 by Josh Mau
Not a smile to be found here. Tellers are rude and unwelcoming. Only really go here because the ATM is close.
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October 2019 by Robert Hacker
The ladies at this branch are always a super pleasure to deal with. They make banking at their branch swift and troublesome free. Thank you girls
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September 2019 by Morgen Nydegger
If I could give a zero, I would. Incompetent doesn't begin to describe this place.
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September 2019 by Morgen N.
This is the MOST incompetent bank I have EVER dealt with. Ever. If I could give it a zero, I would. Do not use this bank.
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April 2019 by Paul David
This Bank customer service is very poor
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June 2017 by Dreams12302 .
Nice friendly, professional people, who greet you by your first name - when you come into the bank. Beautiful conversion of an old house- into a bank vs. destroying the house and building a commercial type of building. Our twins get a $5. Certificate to put into their savings account each year on their birthdays!
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May 2017 by Dreams12302
Nice friendly, professional people, who greet you by your first name - when you come into the bank. Beautiful conversion of an old house- into a bank vs. destroying the house and building a commercial type of building. Our twins get a $5. Certificate to put into their savings account each year on their birthdays! Trustco is a nice, sound business that doesn't sell out to another bigger bank- like almost every other bank in the area has.
