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October 2023 by Jenn M.
The pharmacy staff is beyond rude. They constantly appear and have an attitude as if they are SO overwhelmed even during the RARE times that you may go and there isn't a ten person line. People who use the pharmacy use it because they are not feeling well or need their medication to stay well, not to be treated poorly, spoken down to, and rushed through inquiries. Its a gross negligence for any person who chooses to be dealing with sick and vulnerable people to feel it ok to treat people the way the female pharmacist at this cvs location does. I was unable to get her name as she failed to provide it as she promptly answered the call with a "cvs, hold." I did call during a busy time of the morning, so I let the curt greeting and the 15 min wait before she picked up again go. But when she picked back up she could have not been more unpleasant or unwilling to help, in fact she was rude and condescending on top of not being helpful at all. I attempted to get her name at the end of the call, but rather than "can I help with anything else", she hung up without giving me a chance to speak. The CVS in Amityville on Montauk Hwy was far more helpful. Gabrielle, the pharmacist at that location actually went out of her way to help me figure out the issue and it was just as busy at that location at that time.
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April 2023 by Ed W.
customer service is atrocious always a line.. everyone here with me is complainin! sad for a company in the business of helping people!! sad very sad
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April 2023 by Curtis P.
The absolute worst pharmacy department ever. I waited 10 minutes at the drive thru pick up window and there was no line. Finally the woman named Kathy got on the speaker and asked for my information. 5 minutes later she takes my prescription and literally throws them at me and storms away. The most rudest person ever I encountered going into a retail store. They gave me a 3 months supply when my account is marked 1 month only. I rang the bell and waited another 5 minutes and a different girl came to the window. It was another 10 minutes to correct the error. All in all it was 1/2 hour to pick up 1 RX. Unbelievable. So aggravated I went into the store and spoke to the pharmacist and he stated Kathy did not know it was only a 1 month supply. That wasn't the point. I had had words with Kathy and politely told her she should learn manners. She informed me that I should. Unbelievable again. The is the worst CVS ever. Poor help and can not get my RX's correct. I spoke with the customer complaint department and a area supervisor named Julia is looking into the his complaint.
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March 2023 by C Lee
Guy behind the pharmacy counter was rude. Loudly said I had to pay $250 for a vaccination and didn't wait for me to verify my insurance. Rude and demeaning
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December 2022 by Stephanie K.
Pharmacy is extremely helpful & has good hours. They are always available to answer questions, locate your script at another pharmacy if they are out. They also have a drive thru. Evening staff is the worst part of this CVS. Particularly Joann; always frantic, easily overwhelmed, very condescending to customers. She has been there for years and is truly a nightmare to encounter. Day staff is accommodating & friendly. Will never ever shop/return/stay in the store while Joann is working again. Manager witnessed her exasperation over a minor thing & did not seem phased by her behavior. Parking lot is spacious & there is parking on Merrick Road. Store is conveniently located one block from Seaford Oyster Bay.
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November 2022 by Steven (Steven)
Lots of isles and stuff to buy.. but generally dirty place. Bathrooms are even worse then store itself. I don't think they generally check to see how clean the bathrooms are (which are located near pharmacy)Also, the garbage can in the bathroom had half the stuff on the shelf sitting inside. Kinda shocking to see that.
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November 2022 by Google user
Pharmacy was efficient for vaccination.\\nThe front registers, in the other hand, are always a problem. Management flat out refuses to have more than one cashier work a register. They would rather pay someone to stand near the self checkout and do nothing because customers don't want to use such poorly designed self check stations. Literally, there were 3 additional staff who could have checked out customers in the regular registers, but they \\\"aren't allowed\\\" to do so.\\nHorrible customer service.
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October 2022 by Lora LoraG
Pharmacy was efficient for vaccination.The front registers, in the other hand, are always a problem. Management flat out refuses to have more than one cashier work a register. They would rather pay someone to stand near the self checkout and do nothing because customers don't want to use such poorly designed self check stations. Literally, there were 3 additional staff who could have checked out customers in the regular registers, but they "aren't allowed" to do so.Horrible customer service.
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June 2022 by John Y.
This Is Without a Doubt, & probably by Far One Of The Worst CVS On Long Island, No Joke!......I Was Literally Online for Just About Half Hour & Then I Finally Pull Up to The Drive through Window After "30 Minutes" Waite time!.... As I'm Pulling Up I Can See that The Women Sees Me too As they put up the Sign Saying they Were Closed!.............The Staff Member Was a Women, Couldn't Really See OR Get Her Name On Shirt but She Responded With An Attitude & then Gives Me the Opposite of. Being Genuine As She Walks Away $ Says a phony I'm Sorry!......Meanwhile She Never Even took Into Consideration That I Had Patiently Just Waited for A Half Hour Online As a Customer & Was the Last Car In Line Mind you too!........How the Heck Are You Going to Say Sorry & Turn Away a Customer!................ " Terrible Customer Service "Out Of All the Cvs I Have Gone to throughout the Years!
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April 2022 by Steven P (Steven)
Lots of isles and stuff to buy.. but generally dirty place. Bathrooms are even worse then store itself. I don't think they generally check to see how clean the bathrooms are (which are located near pharmacy)Also, the garbage can in the bathroom had half the stuff on the shelf sitting inside. Kinda shocking to see that.
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January 2022 by Karen Munoz
Had to wait 15 minutes for someone to give me the test kit. Otherwise it went fast and relatively painless.
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December 2021 by Carolyn P.
This store is always a mess. It's more like an expensive dollar store. Their prices have gone through the roof. I used to go there all the time when prices were decent. Now I don't step foot there unless it's an emergency purchase. Parking lot filthy too.
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October 2021 by Kevin M.
Nice and convenient to go to,but a complete shit show with covid tests.I had a 12 noon appointment for the Drivethru and sat in my car for over an hour to get to the window.Time management isn't cvs forte.And to top it off some fuck nut thought it was ok to cut the line to get in front of me! The fucking nerve!!
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June 2021 by Cynthia P.
Great selection and friendly staff. I took my son to get a COVID vaccine but for some reason, my online registration did not go through. Pharmacy staff was very friendly and accommodating- and vaccinated him anyway. I truly appreciate the flexibility and customer service.
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April 2021 by D T.
Crowded store and employee doesn't wear mask. Blowing her nose and coughing. I was in there for 20 minutes, she didn't have a mask on at any point