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February 2024 by Nelson Gautier
This Firestone, gets the job done but has multiple times recommended a service that I turn down, and then upon a subsequent visit say that service was never needed, it doesn’t give me confidence that they have the customers best interest in mind.
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February 2024 by Veronica Jacobson
Just want to start off by saying excellent customer service. I value that in a car repair shop, may of been a little expensive for my blown out tire but they were able to change it right away, I didn’t have to wait , the lounge area was clean and neat , the sun was shining , I was drinking my coffee , but overall I do recommend
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February 2024 by Superior Extensions
The owner Mario and his team went above and beyond to provide me the services I needed. I appreciate them for all their great efforts! I will be back to the Selden location for my future car care needs.
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February 2024 by Len Lenny
Always been treated well. Friendly and professionalI have been going to Firestone since a teen. My Dad was a Firestone believer. Over 40 years
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February 2024 by Lauren Jacques
My husband had just left anther shop for new tires they checked over the car there as well but The inspection machine was down there so he went to Firestone for the inspection .He was told 45 mins so he left. Hes get a call within 10 mins yeh guy tells him he need windshield wipers , now it was raining so we know my wipers were just fine before this. He goes back to Firestone only to see my wipers have been torn.they failed my cars inspection because of this. He was upset and told them the wipers were in fine working condition before this. When he told them he was going to make a formal complaint he was told “good luck , I’m the manager here and the joke is on him “ then a different guy Rob said “it wasn’t going to end well for him “ he had just has a multi point inspection done at another place 35 mins before hw went too Firestone there were no issues there. also my daughter works for Toyota and they didn’t do the NYSI there only because the car needed tires that’s the only thing that needed to be fixed to pass. so your telling me 2 other places looked at the car and missed the wipers that cleared the window just fine till they touched the car ?! Then they want to quote him $65 plus tax to replace the wipers there to pass inspection! $65 for wipers! Come on! Then they also scratched my wheel ! beware of them the manger is not manger material ! I should have read the reviews before trusting them ! Multiple. People have complained about “ripped/damaged” wipers and not passing inspection because of this and other shady reasons. They must be struggling to get business there that they need to damage perfectly good parts to make money. Mind you this car is 3 years old way under mileage also well maintained. Beware! Stay away! Very unprofessional and not about customer satisfaction what so ever!
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February 2024 by Alyson Moran
Super helpful and friendly!
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February 2024 by Robert F Dembia
Detailed explanation of the issue followed by immediate service to correct the issue
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February 2024 by Eric M
I don't feel the service on my work vehicle was performed as required in the standard maintenance contract for this van. My vehicle was supposed to have a tire rotation and was billed accordingly. However, I was in the lobby the whole time during this maintenance and never heard the sound in the service shop of an impact nut lug removing my van's tires. Also, I had a low tire warning before the service. This was never addressed either. Bad service. I've been to this Firestone location many times to service my work vehicle but will never go there again!
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February 2024 by Lauren J.
My husband had just left anther shop for new tires they checked over the car there as well but The inspection machine was down there so he went to Firestone for the inspection . He was told 45 mins so he left. Hes get a call within 10 mins yeh guy tells him he need windshield wipers , now it was raining so we know my wipers were just fine before this. He goes back to Firestone only to see my wipers have been torn. they failed my cars inspection because of this. He was upset and told them the wipers were in fine working condition before this. When he told them he was going to make a formal complaint he was told "good luck , I'm the manager here and the joke is on him " then a different guy Rob said "it wasn't going to end well for him " how to you speak to a customer like this?! he had just has a multi point inspection done at another place 35 mins before hw went too Firestone there were no issues there. also my daughter works for Toyota and they didn't do the NYSI there only because the car needed tires that's the only thing that needed to be fixed to pass. so your telling me 2 other places looked at the car and missed the wipers that cleared the window just fine till they touched the car ?! Then they want to quote him $65 plus tax to replace the wipers there to pass inspection! $65 for wipers! Come on! Then they also scratched my wheel ! beware of them the manger is not manger material ! I should have read the reviews before trusting them ! Multiple. People have complained about "ripped/damaged" wipers and not passing inspection because of this and other shady reasons. They must be struggling to get business there that they need to damage perfectly good parts to make money. Mind you this car is 3 years old way under mileage also well maintained. Beware! Stay away! Very unprofessional and not about customer satisfaction what so ever!
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November 2023 by Lisa
My boyfriend took his car here for inspection. His car is three years old. Says it wouldn’t pass bc of a ruptured tire. He had zero knowledge of any rupture to his tire. Then proceeded to tell him he needed all kinds of filters and they offered a deal on the tires because they’re having a special. He kindly declined. We took it to a local mechanic who confirm there’s absolutely nothing wrong with his car and he does not need anything that they said he needed. So won’t ever be going here again.
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October 2023 by Vincent S.
Took my car their for State inspection they told me my car failed because of a frayed wiper blade my wipers weren't even a year old and of top quality this is a dishonest shop when I told them to fail the car they said no problem will pass it. I'm 99% sure that they cut that wiper trying to get me to pay $30 for 1 wiper. Don't take any of your vehicles there for anything they are dishonest and over priced. Don't get caught up in their very plastic niceness either. Firestone Selden New York!
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October 2023 by Angela Schoeni
Best customer service Anthony and Rachel were so patient with my concerns. Got me in right away. I had a mix up called an entirely different store. They got me on track and updated me on the correct number and information i needed. We have been coming to the Selden Firestone for years. Absolutely love them. Thank youServices: Transmission
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September 2023 by Steven Morales
How do you not put in the caliper bolts! This place is ridiculous! They have no clue what they are doing! I spent a ton of money on breaks, clappers and tires. Never again!!!!!! I learned my lesson ??♂️. If I could give negative starts I would. -5 stars. Pay the extra money and get breaks done right somewhere else.
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August 2023 by Rae V
Doesn’t even deserve a star-I went there to get my car inspected, I was a aware that one of the break lights wasn’t working, aside from that I know for a fact the car was fine. However, I went in as a first (and definitely last) client and I was mortified with the excessive bill. They tried to charge $1900 with extra unnecessary and false damages the car “had”. I paid the $37 and took my business elsewhere. The claims were false and I was correct, the only thing wrong with my car was my break lights. Money hungry business, unfortunately places like this takes advantage of females.
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July 2023 by Day Tarm
Not the mechanics to trust. Up sales junk that you don’t need. Oh, hundred bucks for wipers? Seriously are you that desperate. Apparently I am not the only customer you try to scam. How are you still in business.