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February 2024 by Nick Bruno
Working with Anthony and his small team was super easy and we got exactly what we needed for our new kitchen.
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April 2023 by Asher Sinclair
Anthony, Crystal and the whole Upstate Stone team did an amazing job helping us through the entirety of the kitchen counter replacement project from product selection through installation. The end result was truly miraculous and changed the entire feel of our kitchen/home. Highly recommended!
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May 2022 by Janice H.
Bad experience. I was without a kitchen sink and countertops for over a month and a half - through Thanksgiving and Christmas. At the start, Anthony, one of the owners, came over and took measurements needed for the new countertops, sink and faucet. I researched sinks and faucets, picked out what I wanted and sent all this information to Upstate Stone, and everything was approved. I ordered the sink and faucet. The sink arrived cracked in half. I ordered another one and it arrived with cracks. The third one arrived shattered to pieces. I ended up getting one locally. The installers came and said the sink is too big and won't fit. Remember, it was approved, so a month was wasted on a sink that wasn't even the right size. And a new slab of quartz had to be cut due to incorrect measurements. Anthony came over to re-measure and said only a 6-inch deep sink would fit. Wrong again. I measured and it was 7.75 inches. I went and got a sink that would fit. The installers put in the countertops but my plumber said they drilled the holes in the wrong place so my faucet would not fit. Anthony came over and admitted they drilled it wrong and would pay to buy me a new faucet. He ordered it and assured me it would fit. I picked it up and it did NOT fit. I returned Anthony's faucet and got the right one. I sent him a bill for the new faucet and he wouldn't reimburse me for it. I called and emailed them for 5 months and all they did was lie, saying, "We'll send you out a check today.". They never did. I had to go there and demand payment, and had to wait a half hour for the check to be created.
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May 2022 by J H.
Bad experience. I was without a kitchen sink and countertops for over a month and a half - through Thanksgiving and Christmas. At the start, Anthony, one of the owners, came over and took measurements needed for the new countertops, sink and faucet. I researched sinks and faucets, picked out what I wanted and sent all this information to Upstate Stone, and everything was approved. I ordered the sink and faucet. The sink arrived cracked in half. I ordered another one and it arrived with cracks. The third one arrived shattered to pieces. I ended up getting one locally. The installers came and said the sink is too big and won't fit. Remember, it was approved, so a month was wasted on a sink that wasn't even the right size. And a new slab of quartz had to be cut due to incorrect measurements.Anthony came over to re-measure and said only a 6-inch deep sink would fit. Wrong again. I measured and it was 7.75 inches. I went and got a sink that would fit. The installers put in the countertops but my plumber said they drilled the holes in the wrong place so my faucet would not fit. Anthony came over and admitted they drilled it wrong and would pay to buy me a new faucet. He ordered it and assured me it would fit. I picked it up and it did NOT fit. I returned Anthony's faucet and got the right one. I sent him a bill for the new faucet and he wouldn't reimburse me for it. I called and emailed them for 5 months and all they did was lie, saying, "We'll send you out a check today.". They never did.I had to go there and demand payment, and had to wait a half hour for the check to be created.
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April 2022 by Don Vanderworken
Awesome products great sales lady
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November 2021 by Melody Ogden
My Kitchen looks wonderful with the new Granite. Thank you Anthony & his team for the great job. I highly recommend them . I love my Black Leather Granite and Blanco sink! They did just as they promised. Thanks, Melody Thompson
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September 2021 by Esther Tandetnik
They redid our kitchen countertops and sink. Great staff, good product, and it was important for us to use a local business. Would definitely recommend!!
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July 2021 by Jim K
Very helpful
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February 2021 by Dan Reed
Very friendly people. Crystal in the office was helpful and showed me their other stone on display. Amazing!
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January 2021 by Michael Militello
We got there 30 minutes before closing but someone greeted us promptly and was really helpful and explained the different types of stones and let us walk around to find what we liked. Never made us feel rushed.
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October 2020 by JoAnn H
We used Upstate stone for our downstairs bathroom vanity and was very pleased with everything from start to finish but the main reason for this 5 star review is Upstate Stone just did our kitchen counter top in Aug. After the instillation we went to put in our new slide in counter top stove and it would not fit (through NO fault of Upstate Stone.) My husband went over to talk with Josh and that day the guys who originally installed it, helped my husband fix the problem and even helped to put the stove in the area to make sure everything was fine at no extra cost to us. Can’t give enough praise to this whole company as we were really in a bind and they all went the extra mile to make sure everything was right and we were all happy. They give the word Customer Service a whole new meaning. Thank you.
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August 2020 by Andr'e P
Crystal was very pleasant and helpful...Great place to shop for stone with a wide selection to choose from...??
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January 2020 by Andrea Perretta
Great prices,selection and service..y go anywhere else? Local!
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October 2019 by Tyler Hamilton
Best stone shops around the installers are the best in all of upstate ny
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October 2019 by Helen Acker
Fantastic place! Love Upstate Stone! And it's right in our back yard. If you are looking to get new countertops or vanity tops, this is the place to go. Anthony, Josh and Kevin are great to work with.
