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October 2023 by Supreme Parties
Using this Bank for years, I don’t trust any other Bank I’m not gonna go into all the reasons why but I’ll just say if you don’t use Capital One Bank , there’s something seriously wrong with you
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November 2022 by sandra saldarriaga
Karen is great !! She is always ready to help. Excellent customer service.
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October 2022 by jaime white
how can my bank go negative i have enough to cover everything? i know its you doing it cause to days later goes ack to normalyou need to fix this
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October 2022 by Kalbi Sır
Its terrible mobil app. The mobile app asks me to change the password every day. very silly.
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January 2022 by Nick Moran
Absolute worst bank in the entire world. Switching to Chase had it with capital one. Was buying a house today waited outside the door for 25 minutes after they said they were going open and never showed up !DO NOT BANK HERE HORRIBLE
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November 2021 by Cathy Clayton
Twice in a matter of one month, the teller (drive-up window) made a mistake in favor of the bank by either $100+ or $200+. They gave a lame excuse that the checks/money orders cannot be read properly. All of a sudden? Meanwhile, one of the money orders I deposited was typed by another bank, nothing handwritten ... so, we know this is NOT the case. The manager gave this lame excuse as well, but don't fall for it. They need employees who are competent and are able to up the amounts correctly in order not to waste a customer's time and short change them when deposits are being made. Will take my business elsewhere.
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July 2021 by Jessica Craveiro
They closed my savings account containing money during the pandemic with no reason why, they just sent me a check. Horrible and the atm drive thru is always empty
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May 2021 by Thomas McRoy
Worst bank ever. It's ironic that their tagline is "banking reimagined". They have reimagined it as a place that offers zero services and wants everyone to do everything online. They won't even talk to you about credit cards, and there is no one available to help open an account. You are directed to go online for everything. The services they offer as a brick-and-mortar bank could be provided out of a kiosk the size of a lemonade stand. I pulled all my money out of this Bank and set up accounts at TD, where I received the personalized service I expect from a financial institution.
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April 2021 by Michelle P.
This review has to do with capital one as a bank. (I did stop in this bank location today for help and the teller did her best to assist me). Back story- i accidentally overdrafted one of my accounts by paying too big of a check- I have overdraft protection and my other accounts had more than enough money to cover. I did not know about the overdraft for several days- I received an email this morning alerting me to it and the fees associated. I transferred money into the overdraft account right away and called to try to have the fees removed. They would only remove two of the fees- they left 7 which equalled $245. I called again and they told me to go down to the branch as they may have the power to get rid of the fees. My closest branch is a half hour from me in shirley (All the local branches near me have closed- sign that the bank is doing badly!!!) The teller at Shirley told me Cap one knew that they no longer sit down for appointments but told me to go there anyway (complete waste of my time and frankly dishonest). I called the branch ahead and nobody answered. So I drove a half hour out of my way with my two young kids in tow. The teller tried her best to help but also got nowhere. She told me to call again and explain. I did- got nowhere again (4th phone call). So I made the decision- I will close all of my accounts with Cap 1 and move to a better bank. This bank has gone waaaaaayyyy down hill over the years- its evident to see in their very few remaining branches. (Compleyely unmaintained with poor associate morale). They would rather lose my 100k that I have with them than refund the $245 that they extorted from me. Again I had overdraft protection- this should have never happened. Trashy bank that probably wont be around much longer- my advise- take your money elsewhere as well- soon as you can!
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March 2021 by Conner Zaleski
Horrible experience today at this branch with a teller named Barbara she should be fired seems to old to care about her job
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January 2021 by Holly W. Torian
As way of background, My husband and I have been going through a difficult process with financial issues (for months now) having issues in his home and then he decided to go into forex trading which he needed a monitor who can help and advise him on trade.
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December 2020 by Metro Test
Never had any issues or problems staff always helpful and friendly
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November 2020 by Joseph Calandra
I work there
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June 2020 by Carmela Dvorak
Drive thru ATM is good..2 ATM machines and a Teller window. I do hope they will open the inside bank again soon.
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June 2020 by Courtney J.
The employees at this branch have always been pleasant and super helpful. They are always happy to help and answer questions but as a whole, capital one is lacking in customer service over the phone and with the app. The app has never worked for me to pay my credit card. I try year after year and it just never saves my bank account info. It dod maybe once and then it was gone and now just doesn't load. I have called the customer service number bc I didn't have time to stop in the branch and the rep lead me through steps that I have taken already numerous times. Great bank, but I guess I'll just do my banking here the oldschool way, face to face lol
