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September 2023 by Samuel Pierre
I was very pleased with the service I received from Enterprise of Shirley. Joe was extremely helpful and very professional - he thoroughly explained the rental agreement terms and insurance coverage options. Joe went above and beyond in making the rental process as easy and convenient as possible. I was in and out of the office in 10 minutes with a rental vehicle. The vehicle was clean, had luxurious amentities, drove smoothly and was fuel-efficient. I truly enjoyed my experience. I wholeheartedly recommend Enterprise of Shirley.
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September 2023 by Ashley Anne
Enterprise was amazing all around the board. I was in an accident and the next day they got me into a rental car! They called and checked up on how I was doing, and liking the car. The vehicle that I picked up was really small, but it was really CLEAN! The only thing was the oil light kept coming on, but they said they always forget to reset the oil alert. But, said I can come in for them to check it. Even dropping off the car was so easy. They're the way to go whenever you need a rental! They have a car suitable for everyone. The employees in the Medford enterprise were awesome and so polite and helpful. Def recommend everyone to go there !!
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September 2023 by Jessy Vita
Amazing!! When I needed a car again I was not thrilled I had to use this location again because the last time was a nightmare, however the gentleman, Chris, who picked me up & took care of everything once we got to the office was incredible. I could not have asked for everything to go smoother. Chris is fantastic & I am very grateful to him. They are lucky to have him.
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August 2023 by Lorraine Mosquera
I returned a vehicle in perfect condition with the exception of sand in the vehicle and they're falsely claiming I damaged the vehicle. Tomorrow I'm reporting them for fraud with my insurance company.
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July 2023 by danieljmck123
They rented us a disgustingly dirty rental car. I wish I looked at some of these other reviews before I went there. The cars are disgusting and they blame corporate because they won’t get them a hose. I would be embarrassed to charge someone for these cars. Both cars in the class were disgusting, older, and had tears in the interior fabric. They offered no solution. It was around closing time on a Saturday so we were stuck with the rental. It smelt disgusting too. Read some of the other reviews. I’m not alone, DO NOT RENT FROM THIS PLACE, ITS DISGUSTING.
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June 2023 by Sadmoth 123
If you would like to rent a dirty 2019 SUV with no gas, no wiper blades and shimming front end due to bad rotors. Come to this store. Went in to exchange it after 3 days and they gave me an even dirtier 2020 Jeep SUV with mud all around it and interior so dirty that my hand print could be seen upon touching any surface. Their excuse? We don’t have a hose here to clean them and no contract with a car wash. Oh and please expect an empty tank in each vehicle. Terrible location AVOID!
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May 2023 by Duke Scatliffe
Kevin is a racist and would not help my aunt get a car he swiped her card one time it decline he didnt give her a option on using another card reader or type it in like the other guy did but every white person he help was in and out he act like we had no money on the card sad to say the black guy helped us let us type it in and my aunt thank him with the sqeeky voice i didnt even wanna give yall 1 star
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March 2023 by David Sutkowski
We’ll I reserve the car for a trip a day in advance and my pick up time was scheduled for 4 o’clock and I show up and they said that the car was already taken. I don’t know how reservations work but that’s not how I think it should go then they offered me a different car for more money so they should at least offer that car in the price that they promised the other car or something I walked out without a car I decided I would not go back here
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December 2022 by F. nikoo
Extremely rude staff and workers and also crooks . They charge you for extra day in a sneaky way and if you question it , they fight you and come after you . They charged me for 3 days when I didn’t even hold the car for 2 days . They claimed that we go with calendar day. . So they charge you extra day plus a ton of other fees .Also they embarrass you and ignore you and yell at you if you question anything .
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December 2022 by mark watson
I never have a completely good experience with this company. Last time I rented here the car was given to me dirty. The manager promised a free upgrade next time I rented. They refused to honor it this time even though I had the managers promise written on his business card and signed.They also promised me a nissan rogue and then showed up with a much smaller car. Very hard to get in and out. I'm getting old and have trouble getting in. Also no apologies, just take it or leave it.They are not an honest company and make you feel you've been used.I'll go somewhere else next time.
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October 2022 by Anthony DiConza
Terrible. Went there today was told didn’t have the car I reserved through insurance. They told me nobody told them what I wanted. I reached out to another location. They said oh no it’s listed right here what you requested. Give us a few days and we’ll have it. These people here were rude and standoffish no help whatsoever. I just walked out
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September 2022 by Erick M.
Live far from here but always get everything done here Lauren always is clear and is very helpful. Always have selections
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August 2022 by Maria Luv
Shirley staff is wonderful. Very professional & they go above & beyond to accommodate your needs especially mnmgt.
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July 2022 by Jacquelyn Rankel
Got into an accident the other day (other person completely at fault) and was finally approved for my rental car. My insurance agent stated they called over and had one waiting for me at the Shirley location. When I arrived the woman working the front gave me an attitude, laughed in my face saying “yeah the insurance agents don’t know what’s going on”. I asked nicely if she was able to tell me if other enterprises have stock nearby, she scoffed and said “we don’t do that here”. The male associate had to jump in and help me, and gave us a list of other places to contact.Very rude experience, and unhelpful for someone who just got into an accident.
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April 2022 by Ryan
Always a pleasure dealing with the staff at this location. Highly recommend!
