The United States Postal Service location at 800 Montauk Hwy is a retail office offering walk-in passport services and day-to-day mail and package transactions. Reviews frequently highlight the staff as being great, friendly, professional, super nice, super helpful, and patient. Specific employees are credited for being a complete credit to the establishment, super quick, and turning difficult situations into quick and painless experiences. Customers report great experiences with this friendly, professional staff. However, some operational challenges are noted. Management is sometimes criticized for a lack of common sense in handling lines, particularly when clerks are dedicated to passport services. This can result in long waits, with the line out the door for regular transactions while other customers are helped with passports. The suggestion is made to have a dedicated line for passports to better serve the majority of customers with day-to-day needs. Despite these occasional inefficiencies, the staff themselves are consistently praised as decent, hard-working human beings.
All of the staff were very friendly and Joseph was especially helpful and offered excellent service. As someone who had no idea what I was doing, He explained everything to me and made the process simple and quick.
March 2024
Thank you Giovanna for being the face of this office for over 25 years. You rock, girl. This place wouldn't know what to do without you.
February 2024
The boy Joseph was very kind and attentive in processing the passport for my daughter
