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March 2024 by kevin saroka
Excellent service
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September 2023 by Rick Ozer
Great customer service and a very helpful staff. Always a pleasure to do business with NBT bank in Sidney, NY.
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August 2023 by Joanne Matzel
Always great service
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November 2021 by Keli Babcock
Worst bank ever! Worst customer service ever definitely leaving this bank . Rude is all I can say
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September 2021 by Samantha Kellie
Gloria was super helpful and patient! I really appreciated the amazing service :)
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July 2020 by Cynthia Haddow
Between the rude service at the window and the fraud center I'm tempted to pull my account and take my banking elsewhere because this was completely unacceptable
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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June 2020 by Eggbert Wayman
I used NBT for years and it was average. My local branch closed and haven't been impressed since. My "final transaction" left a bad taste in my mouth for many reasons. 1. I was informed that after my usual location closed, I was "owned" by another and needed to contact that branch2. overdraft on acct resulted in a fee. That's cool I get it. But the blacklisted me preventing me to open accounts at other institutions. Even though the fee was paid and balance was over $1000.3.asked for printed receipt and teller wrote on the envelope with a pen.4. Requested large bills from withdrawal, got 3 large notes and 25 smaller amounts
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February 2020 by Patrick Baynes
Stay away from NBT Bank. They don't know how to treat their customers.
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March 2019 by Michael Leidy
I've always had a good experience with NBT, regardless of location.
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January 2019 by Shahid Bhatti
We opened an account at nbt bank nov 26 deposited check for $250 on dec 17 online the deposit didnt show until 19th it is now Jan 2 and the check is still not available on top of that anyone we spoke to was arrogant and wouldnt admit anything wrong each person had a different excuse of why it hadnt cleared if you want to do stone age banking open an acount here if i get better treatment from this bank before i close this account i will remove this review
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August 2017 by משתמש Google
Very nice
