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September 2025 by Toby Buggiani
Three days in a row of just calling to set up an initial appointment and having the receptionist not even greet the caller but going directly to hold for 5 minutes then getting pushed to voicemail. They need a new receptionist, this is not how to treat customers. I am looking elsewhere even if it's a longer drive.
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July 2025 by Laura Osika-Michaels
First time here and the older woman receptionist needs to be fired. Completely rude and disrespectful. Provider and nurse were fantastic. I am a health care provider and the attitude of the receptionist just set me off. Ruined the whole experience. If you don’t like people, find a job that better suits you. I hope they consider moving her to a behind the scenes job or fire her. Not good customer service at all
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September 2022 by Melissa Cuevas
New location, 14 Fennell Street
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April 2022 by Kristy Muraca
Tracey is a talented hairstylist… excels in hair cutting with all of the new cuts as well as color .She listens to her clients and offers all the needed realistic hair possibilities for a great color,cut and style. I have been going to Tracey for 20 yrs…. My hair has never been healthier , easy to manage , up to date style and excellent color with highlights .I’d give her 10 stars if the option was there!! ~ Kristy Munraca
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March 2022 by Kathleen Haddock
So, the haircit snd volor job eas fone bery eell. Bit bpth timrs brcause of the stylist's personal business, i wad k left hanging ober the sink sfter v bein ribsed put, the 2nd te f for a good 15 minutes. Her personal spave is keptrssy, dusty and rather yucky that i. Uncomfortable. Sorry camt go back.Service: Hairstyling
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March 2022 by Bob Feller
The medical staff was nice enough. Their office staff is oblivious that patients are customers. God forbid they call the insurance company and do their job.
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February 2021 by Pamala Mattes-O'Conner
Jocelyn does a great job listening to what your looking for in a style and is able to make it happen. I Highly recommend her at Arabella Salon.
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February 2021 by Gfrantastic Francis
Loved it!
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July 2020 by sydney Welsh
Great people and do amazing job on hair.
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August 2019 by Katherine Marchetti
After a google search of salons in the area, we went in this weekend for blowouts with Melissa. We were attending a wedding Saturday night, and she went totally above and beyond to make sure we looked great- professional, efficient, and super friendly. Both of us were thrilled with how our hair looked, and her prices were very reasonable. I would absolutely recommend Arabella!
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August 2019 by Rich
If you are prone to skin problems and need to be seen at the onset of an issue forget it. Had an issue with a spot on my face and not only was the lady absolutely rude who answers the phone at the Skaneateles location(not the first time), but her solution was to call every day at 130pm to see if they had a cancellation. This is even as being a regular patient. There only other offering was to give me an appointment two months down the road. I called a different doctor who was more than helpful and got me in the next day and then in with a specialist to have Mohs Surgery two weeks later. Do yourself a favor and find a doctor that is willing to get you in when you have an issue rather than one that makes you wait months to see them if you have an issue.
To the lady answering the phones, if you don’t like your job then you should quit.
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October 2018 by terri StJohn
Loretta did a great job with my makeup and made my very straight hair all curly.... Thx
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August 2018 by Meranda Szozda
Kelly is amazing
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May 2018 by Katie Vetrano
I. LIKE. IT
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April 2018 by selsen
Called to schedule color/cut as a new customer....routed to answering machine telling me to leave a message which I did. No one bothered to call me back. Nice!
