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November 2022 by 5 Star Highlights
Broke down headed to Massachusetts on vacation crossing the Cuomo bridge. Engine over heated. Luckily I was able to get it to Neil at A N R . Although he was working on two other cars he was able to immediately diagnose the radiator as the problem. Within 5 minutes of arrival he had ordered the new radiator and had it delivered. Hrr rd gave us some ideas of things to do while in Sleepy Hollow and assured me he would get us back on the road. After we got back he finished up a pretty difficult repair and got us back on the road and at a fantastic price. Haven’t had an issue with the truck since . He’s a super nice guy , and a great mechanic who saved our vacation! Really can’t thank him enough!! Didn’t have to work through his dinner and stay late got someone who isn’t a regular customer but saw a family stranded far from home and really came through. I can’t thank you enough Neil! Highly recommend ANR.
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November 2021 by Critical87
Owner and his secretary are extremely incompetent and unprofessional. First time I set an appt with the owner Neil he arrived almost an hour late and did not apologize once. His secretary was getting an attitude towards us for asking where he was. Once he showed up he proceeded to try and sell us some salt water product and even called some lady in Columbia to try and convince us. I wanted to leave but needed work done. He tells us to come back another time to do our tires after he patched our exhaust and then tried to charge us over 150 dollars. He sees us question the price and all the sudden drops it to 100.We were highly unsatisfied when we left. About two weeks later we had to come back to get our tires he was supposed to have ordered. We had a appointment at 11. Once again he shows up late and then proceeds to tell us he never got the tires and we would have to wait 45 mins and that it not his fault. He then leaves us at his shop and actually leaves in his car. Comes back its been over an hour and still no tires. We make a complaint and he and his secretary proceed to place the blame on us for not confirming with them the morning of even tho we confirmed the night before the appointment and the day before that. We leave he finally gets tires tells us to come back. Says it will be 20 mins max.We come back and he proceeds to take over an hour to change two tires all while taking his sweet time. I walk up to the garage at one point to see what is taking him so long and I literally caught him doing nothing and watching tv while he's jerking me around. When I finally get my car no apologies and more placing blame on us like we are responsible for his business. The next morning we come out to are car and one of the new tires he changed is flat. We go to mavis and find out there is no puncture from us driving. The actual tire itself is bad and advised us to get our money back. Called neil and he proceeding to talk down to my fiance for calling him on a sunday and still tried to push blame on us.Tried to say we must have done something when two different mechanics were telling him his tire is bad. He also never put all my lug nuts back on my car. This man and his business are a complete scam. He lies and also tries to change prices on a whim. Extremely shady and weird mechanic read other reviews and do NOT give this place your business. You will highly regret it.Service: Tires
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November 2021 by John Foligno
We began using ANR Auto in 2000 and were immediately impressed by the quality of work and reasonable price. Over the next 20+ years, we found Niel to be a person of high integrity and very skilled as a mechanic. He does the right thing for his customers and we highly recommend his services.Services: Steering & suspension repair
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June 2021 by Kaitlyn Krouse
Came to Neil prior to purchasing a used car from a local dealership to perform a “pre-purchase inspection”. Neil was professional, thorough and honest, even telling the salesman that new tires were needed. I was extremely impressed all around. Neil- if you are reading this, I got the four new tires!!!
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June 2021 by Adam Krouse
Was looking to buy a car from a local dealership so we brought the car over for a pre-purchase inspection and ANR couldn’t have been nicer. They were thorough, detail oriented, and very well priced. Highly recommended.
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May 2021 by ANR Health freedom
As a customer and employee I'm extremely satisfied with Niel both as a boss, and mechanic. Niel has taken me under his wing and taught me about the automotive business. He's always there for me when I've needed someone to listen, give advice or help with one of life's many struggles. As an employee, I'm prompt on time and do whatever is necessary for our customers. I've picked up and driven customers home out of courtesy to them. During working hours it's all about what is best for our customers. If the weather is inclement Niel and I both will override a customers decision to walk. Our hearts are in business for our customers.
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May 2021 by Thomas
The best in the business! I have been going to Neil for years and never disappointed. He is honest and always up front about what needs to be done & if something pops up he calls to give you options on what you can do to have it fixed the right way. He picks me up an drops off from the train as well! He replaced my wife's struts last year and when it was making a noise last week he figured out there was a manufacturer defect & got a new part under warranty and replaced it FREE OF CHARGE! I moved from Westchester to Orange county & still travel to ANR for service, highly recommended!
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May 2021 by Anne Cohen
Neil has taken care of our cars for years. I trust him completely and have had nothing but great, professional service. I highly recommend.
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May 2021 by Margaret Wood
Always have had a good experience with ANR and Neil. Feel very confidant he is honest and professional. Twice he has helped me with flat tires, and has handled all my other car issues very well.
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April 2021 by Harrison Narizzano
Save your time and money; stay away.The absolute worst auto body shop I've ever dealt with. I had a positive experience with them in the past so I decided to give them a second chance, but that was a huge mistake. Wasted 9 hours of my time, grossly overcharged me, used the wrong oil in my car, and didn't even complete the work I was billed for.
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April 2021 by Bossman Reactzitup
The negative reviews are 100% accurate. Biggest scam artist! Beware Indeed!! He will over charge you and damage your car, so you can comeback for more repairs. Stay away!!!! Beware indeed!
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January 2021 by DeadBoy Walking
Owner and his secretary are extremely incompetent and unprofessional. First time I set an appt with the owner Neil he arrived almost an hour late and did not apologize once. His secretary was getting an attitude towards us for asking where he was. Once he showed up he proceeded to try and sell us some salt water product and even called some lady in Columbia to try and convince us. I wanted to leave but needed work done. He tells us to come back another time to do our tires after he patched our exhaust and then tried to charge us over 150 dollars. He sees us question the price and all the sudden drops it to 100.We were highly unsatisfied when we left. About two weeks later we had to come back to get our tires he was supposed to have ordered. We had a appointment at 11. Once again he shows up late and then proceeds to tell us he never got the tires and we would have to wait 45 mins and that it not his fault. He then leaves us at his shop and actually leaves in his car. Comes back its been over an hour and still no tires. We make a complaint and he and his secretary proceed to place the blame on us for not confirming with them the morning of even tho we confirmed the night before the appointment and the day before that. We leave he finally gets tires tells us to come back. Says it will be 20 mins max.We come back and he proceeds to take over an hour to change two tires all while taking his sweet time. I walk up to the garage at one point to see what is taking him so long and I literally caught him doing nothing and watching tv while he's jerking me around. When I finally get my car no apologies and more placing blame on us like we are responsible for his business. The next morning we come out to are car and one of the new tires he changed is flat. We go to mavis and find out there is no puncture from us driving. The actual tire itself is bad and advised us to get our money back. Called neil and he proceeding to talk down to my fiance for calling him on a sunday and still tried to push blame on us.Tried to say we must have done something when two different mechanics were telling him his tire is bad. He also never put all my lug nuts back on my car. This man and his business are a complete scam. He lies and also tries to change prices on a whim. Extremely shady and weird mechanic read other reviews and do NOT give this place your business. You will highly regret it.
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June 2020 by Carlos Serrano
Great and honest service
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April 2020 by Diana Gallego
Es un excelente mecánico y persona integrad, honesta , responsable .
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February 2020 by Tom Young
Great service and knowledgeable mechanic
