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December 2023 by michael ossipov
Staff is knowledgeable, attentive, and really get results!I came in with hip and back pain on right side, and loss if sensation in the right inguinal area. 4 short weeks later, I feel like I'm ready to run a 5K!
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December 2023 by Alex Chambers
I started going to JAG PT for a pinched nerve and golf elbow.That staff are fantastic.The receptionist- Serenity Vasquez was extremely helpful and courteous during my intake process.Nick and the PT Aides make what could be a dull and painful experience much enjoyable by providing a challenging yet warm and supportive atmosphere.This becomes clearer with each visit, seeing both middle and high school students working out along side, with us old-timers who are still young at heart.
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September 2023 by Richard Jacobson
These guys really care about you. Personal attention and usually only a handful of people in the room. Enjoy 70s and 80s music!
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August 2023 by Ashley Christopher
The customer service from the woman at the front desk was horrible. She was not friendly and did not tell the PT I was there, so I waited 30min before being seen. Then the evaluation with the PT was a joke. She did not understand the post-partum issues I was having and incorrectly decided the directional curve of my scoliosis without even looking at my back. She also asked how long I had had scoliosis and was shocked when I said I had been diagnosed as a child. I even had to ask her if she wanted me to stand up so she could see my posture. Then she left me to lay on a heating pad for 10 minutes while working with FIVE other clients. After finally telling her assistant to give me some exercises, neither of them showed me correct form while doing the exercises. Since the appointment ran way longer than the hour I expected, I informed the PT that I could only stay for 15min more minutes. At that point I had completed 3 exercises. She said that there was no point in doing any further exercises or stretches with such little time left and told me to go home until my next appointment. If you want personalized PT then look elsewhere because you won’t find it here.
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August 2023 by Debra Geiger
Jag one has a very professional, knowledgeable and caring staff. Nick is my PT and he is excellent.
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August 2023 by Manny Rosario
JAG-One is an amazing location for physical therapy. Their staff is extremely friendly and works with you along the whole way. Tight knit group with the best attitude you’ll ever see from a staff!
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July 2023 by Elena Enriquez
I go to Jag- One Sleepy Hollow and since day one I had already loved this place. Not only is Nick Fanelli a very good physical therapist, he is also an amazing person. He knows what he is doing and is very caring to all his patients despite the days that sometimes is crazy busy . Highly professional and is on top of every patient’s needs without having a feeling of being rushed . Nick treats everyone equally and not just a number. And that is the reason why I always look forward to getting my therapy. I also feel very confident with the treatment that he delivers. I would highly recommend Jag-One and Nick most especially without hesitation.Also shout to Connor and the rest of the team who is always pleasant to all the customers. Connor always has a smiling face which is so rewarding to see especially when you’re trying to regain one’s mobility.I should say Jag-One is so lucky to have this great amazing team!!!!!!!Elena Enriquez
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June 2023 by Barb Higgins
Nick the physical therapist is great, as well as the aides and the front end staff.
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May 2023 by Christine Sacks
Excellent Physical Therapy - Excellent Physical Therapist! Kind and supportive care. Great staff, wonderful location, and positive atmosphere. Grateful!
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May 2023 by Stephen Mignogna
Awesome PT practice! John and the whole crew of experts are focused and caring.
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April 2023 by Kathryn Buonanno
Jag One physical therapy is a great place for many reasons. Staff is extremely knowledgeable and patient and caring. I never feel like it is a chore to do what is asked of me to improve my health. I would highly recommend Jag One and the entire staff to anyone in need of physical therapy. Kathy B.
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March 2023 by Francine Morris
I had been to three different physical therapists before finding Nicholas Fanelli at Jag One . I had some pretty extensive back surgeryand needed a different approach to help my recovery. There are not enough words to express how incredible and knowledgeable this man is. I'm feeling better with every visit. Additionally, the entire staff is friendly and helpful.Definately the place to go.
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March 2023 by melissa habersham
Over all Nick and others are very knowledgeable and really are taking great care of me. As for the front desk staff I would give her 1 star for the simple fact that she is not fluent on the company's practices When I first arrived and found out my copay I asked if they take care credit, Lama assured me they did so I continued with the paperwork and my session. After my session I ran my care credit card and it did not go through. I was confused so I asked are you sure this company takes care credit it's a medical credit card not all places take them, her response it must be our system I said ok. I go home and call care credit making sure it's all good on my end, I return for my next session and the same thing happens. I call a rep for care credit and hand Lama the phone. They speak and hang up I ask what's the issue she said they asked for a code that i don't have so u say then your company must not take care credit and she said well people have paid using it before and I said are you sure bc if you don't know I need to know bc this us how I will be paying other wise I'll go where they take care credit. The next day I get a call from someone in the main office asking me if there is a discrepancy in my paying and do I know that payment is due at the end of service and I was offended bc I know payment is due at the end of service and I explained to her the situation and the woman, Andrea, her response was well English isn't Lama first language so that might be a problem. I politely said I will pay when I get my disability check and told her that English not being her first language isn't the problem, if she was unsure about what I asked she should have told me to hold on so she could clarify instead of saying yes to something she didn't understand. Working in health care someone telling you yes or no to something they are unsure about could end up in a law suit, worst case scenario. Highly unprofessional and honestly employees should be versed in their company's practices and policies and ask questions to other employees when they ate unsure, there is no shame in asking questions.
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February 2023 by Fran M.
Searched for relief from spinal fusion for many months. Went to different PT locations but never found relief until I went to Jag One in Sleepy Hollow.The Therapist and Clinical director Nickolas is unbelievable and just an amazing wealth of knowledge and techniques.So I'm hopeful for some relief from the surgery I had and believe I'm in the right hands finally.
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December 2022 by Coach C
Excellent level of care and professionalism. I definitely recommend JAG-ONE.
