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February 2024 by Kathi S
I have been a customer for many years and never had a problem until now. I deposited a check in the amount of 80 dollars, that was drawn on Citizens Bank, and a hold was placed on my cash for over 300 dollars. After speaking to mobile banking and a customer service representative, both having no clue, I finally got the bank manager who told me it was an error in the bank’s system. He told me my funds would be returned in 24 hours. A 48 hour hold on over 300 dollars cash for an 80 dollar check is ridiculous. I have been considering consolidating all of my savings into this bank. After this experience I will keep my savings with my other bank.
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August 2021 by Travis Basile
Great Bank with great customer service, Thank you Carolyn DeGonzague for all your help your bank helped where others did not, I appreciate it very much
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October 2018 by Patricia Colaneri
Always pleasant. Best of all, on line banking is ALWAYS UP TO DATE!
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August 2018 by Gary Sottosanti
Contrary to the one past posted review, my experience at the Slingerlands Citizens Bank branch was a pleasure. Ms. Margaret Schutzman greeted me as I entered the bank and asked if she could be of assistance. Her professional demeanor and thorough knowledge with regard to my banking questions prompted me to write this review. I would highly recommend contacting Ms. Schutzman at the Slingerlands Citizens Bank branch for all your banking needs.
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January 2016 by Karen Kraus
THIS BANK IS THE WORST BANK IN THE CAPITAL DISTRICT! Avoid Citizens Bank at all costs! Their customer service is awful, as well as their banking services. I have closed both my personal and business account with them because of their awful customer service and policies. THEY WILL GET YOU FOR EVERYTHING AND ANYTHING! AVOID AT ALL COSTS.