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March 2024 by Omarra Hannibal-Williams
I had finally found an esthetician, Logan, I liked and had a back facial booked for tomorrow at 12:30. At 6 p.m. I received a call from MassageEnvy informing me that Logan no longer worked there. I asked if I could be rebooked with someone else and the receptionist informed me that other esthetician was fully booked for tomorrow. Unless Logan quit at the end of the day today (I have a feeling she didn't; last year the esthetician I booked a back facial with also quit) her customers should've gotten first dibs on rescheduling, and definitely NOT informed the day prior. There is a reason estheticians don't stick around! Informing customers of a cancelation less than 24 hours before their scheduled appointment is extremely unprofessional. Now I have no time to book a service elsewhere! Additionally, every time I have come for a service, the front desk staff literally hounded me to buy a membership. Way to ruin the relaxing vibe! You guys seriously suck!
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March 2024 by Elizabeth Gentile
Been going for years. Robby is my go to person all day long. If you like deep pressure he’s the one!
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December 2023 by Alissa Rennells
I had a lovely facial by Cheyenne. She did a great job and my skin felt dewy and hydrated after. It was also as relaxing as any massage I have had. The massage portion was so nice! She is awesome and I highly recommend her!
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November 2023 by Gil
Friendly staff, nice atmosphere, the massage therapist was professional and knowledgeable. Jennifer is the best. I will be back.
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July 2023 by Eve Hines
The massage was ok but I felt like I had to direct her to where I needed it even after discussing my needs in detail prior to the massage. I specifically asked to please focus on my lower back and right hip. She spent so much time on my mid back, which didn’t hurt at all that the whole time I laid there worrying that time was going to run out. I finally said something, which I do not like to do during a massage. Also… the people who work there are sweet but they try and upsale you on everything. Between all the “suggested gratuity” signs and envelopes and gifting one of my prepaid massages for a friend… it STILL cost me $50. It seems to me that there are new rules and charges each time I go there. I have five massages left, because I bought 12 a year ago. Will definitely not be rejoining. To be clear… it’s not the people who work there. They are all very sweet. It’s the corporate, box chain and all their ever changing prices and policies that are a complete turn off to me.
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July 2023 by Sonic605hp
Make sure you don't use any cuss words dealing with Makaela. Besides Makaela (therapist) having a snowflake attitude the massage wasn't worth$125..... it wasn't worth$50 for 90 minutes. She made no reference to pressure and did nothing but sigh for 90 minutes like she wanted to leave. Happy Father's day to me. I tipped $20 because I was in a service industry for years and getting stiffed sucks. But you know what sucks more? Getting a lackluster service from a person that doesn't want to be there and should be in a service business at all because they have the personality akin to white wallpaper. I wish either one of the other 2 girls I interacted with there were my therapist... even if the massage was a bad as Makaela's they were funny and chatty. NEVER AGAIN.
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June 2023 by Roxellen Auletto
Shaina was the massage therapist that I met with yesterday. She was so sweet. But just as important was her knowledge of my needs, professionalism and attention to detail throughout my massage. Thank you Shaina!!!
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May 2023 by Alexa Whyte
On 3 separate occasions I have had the worst experiences with their customer service. I was able to make 2 appointments on their calendar for Memorial Day only to drive all the way there (25 min drive) and the location be closed for the day. I did not receive a call to reschedule. And if you stop your membership, you can't even look up your past appointments, they disappear. So that was also frustrating as I was unable to pull-up the proof that I was able to schedule appointments for Memorial day only to find out that they were closed upon arrival. Very frustrating experience.
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May 2023 by Matt Robinson-Loffler
Tim is an amazing massage therapist. I have been going to him at this location for awhile and appreciate his patience and care and he is an all around great human. Thanks Tim.
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May 2023 by Barbara
Lovely young lady. However, the massage felt more like a rub down. I couldn't have the hot stone but something like a deep tissue may have been better. Thank you
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May 2023 by Jenn Seguinot
Yesterday, I went to this location for my first massage ever. All of the staff were very friendly which was nice, but the massage itself was very disappointing. I wanted medium pressure but I received no pressure at all. The massage therapist basically just rubbed lotion/oil (I’m not even sure what) on me and occasionally would lightly press a spot for a second. Since this was my first massage I wasn’t sure what to expect. I thought maybe she was just prepping my muscles for more pressure later on, but there was never any pressure at all. Her touch was very very gentle. She also didn’t massage certain areas of my body that I selected on the form prior to the massage. I opted to have pretty much my whole body massaged aside from glutes and pectorals. However, my shoulders were never touched and neither were my thighs. The massage therapist also spent a weirdly long time rubbing my feet. That was probably where she spent the most time. This would’ve been okay if she was actually massaging and applying some pressure. Otherwise she just rubbed my feet for a long time. I will not be returning to this location.
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May 2023 by Kristen Ellsworth
My massage appointment with Robby was great. I really appreciated the way he explained his techniques and he was very responsive to what I needed from a massage. I can really feel an improvement in my shoulders and neck especially.
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March 2023 by Alexandra Gallinelli
I’m shocked that this place has so many good reviews. I feel like I didn’t get what I asked for at all. I’ve had a lot of massages and this was nothing like any one of them.I was told my therapist was light to medium pressure which I was okay with! I wasn’t expecting a deep tissue massage, but I was expecting her to actually…massage my muscles. In the beginning of my massage I politely said feel free to do fully medium the whole time, and she weirdly said “…Okay….I usually let your muscles tell me.”….Okay? I didn’t say anything else because I figured maybe she knows what she’s doing.During the massage she never asked once if the pressure was ok. Probably 20 minutes of it was her just holding my limbs in different positions and pushing two fingers in random parts of my body. It was extremely light, it kind of just felt like she was rubbing oil on me the entire time.She also skipped over certain parts and in general, it felt weirdly incomplete and like a tease of a real massage the whole time. I felt awkward to bring it up again, so I didn’t.When I got to check out, I politely told the woman at the counter how I felt and she said “Ok I’ll make note of it…your total is $70.” I have no idea if this was discounted, maybe it was but I didn’t say anything because I didn’t want to cause a scene so I paid and left.My boyfriend went here a few months ago and funnily enough had the exact same experience as me. I figured it was bad luck and I would give it a shot. I hate leaving bad reviews but unfortunately I will def not come back here. :(
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March 2023 by Ashley Sterbach
I drove 15 minutes to my 11 am appt this morning. This was my first time at this Massage Envy location. I arrived on time, only to be told one second, with no explanation, when I said my name and my appt time. The receptionist immediately hurried to the back. When she comes back to the front, she tells me, ‘I’m sorry but the therapist hasn’t come in yet for work and I just called her and she doesn’t know when she’ll make it in but we can reschedule your appt’. If I would’ve no showed as the customer they would’ve charged me for the massage, but I was offered nothing as a result of the therapist no showing and me wasting my time on a Saturday morning. If you want a good, relaxing costumer experience do NOT go here. Why did they wait until I showed up to my appointment to inform me that my therapist wasn’t in this morning and turn me around? Why did they wait until I was there to try and contact her?
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March 2023 by Yvannette Ramirez
Always a great relaxing massage. Thanks Dan for your professionalism and awesome firm/ deep tissue massages skills. You can’t go wrong with Dan.