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February 2024 by Bill Q
Roy and Julie are terrific! If you are in the market for a hot tub, look no further. Jacuzzi brand from this company is the way to go! I came to this conclusion after 3 months of diligent research and much testing. I can highly recommend Pacific Pool and Spa. Read on for the details…I knew nothing about hot tubs, so I started researching online. This would be a significant purchase and would be in my yard for 15 years. First, I needed to eliminate the brands with bad reputations, known problems, etc. I created a list of the top 6 brands or so.Next, I’d need to physically see them and get details and pricing. I made a list of ALL the dealers for each brand within 1.5 hours of my house. That included Westchester NY, northern NJ and even Connecticut. I requested information, then researched the individual dealers and prioritized them. I checked with the Better Business Bureau, Google reviews, Yelp and government consumer complaint resources. Through my research, I realized that buying from a reputable dealer that would back the product, help with any warranty issues, and provide service, was just as important as the tub itself.One of my first stops was Pacific Pool and Spa where I met Roy. He was very helpful in answering my questions and never pushy to close the sale. I made it clear that he was only my first stop of many in my research. My wife and I got into an empty hot tub to try it out. Roy suggested we come back with bathing suits and “wet test” it. Wet test? I never heard of that and couldn’t image bathing in the store. We got all the information and headed to the next dealer.We ended up going to 7 dealers and it was only then that I realized how great the experience with Roy really was. Some of these guys were so pushy and didn't care about what I actually wanted. They are all trained in trashing the other brands. Whatever a brand uses as their key selling point, e.g., the only salt water hot tub, or the only brand made in Europe, etc., the others turn it into a negative: “highly corrosive, hard to get parts.” It became predictable to me what they would say about a particular competitor. It was critical that I did my own research.I thought we were near the end of our process and found a tub we really liked. It seemingly met all of our criteria. It was not a very popular or well-known brand in the USA, but had good reviews and we really liked the salesman who was very accommodating. I asked if we should “wet test” it and he paused. He was hesitant and suggested that we could, but most people don’t. At that moment, I knew we must. We came back a few days later, got in the tub and felt almost nothing from the jets! Even at full power with air, it was barely a massage. This might be a good entertainment tub, but I wanted a hydrotherapy massage tub with many massage positions and options.I immediately realized that we need to actually wet test and try any tub that we are considering. We went back and tested Hot Springs, Sundance, Caldera, Wellis, Bullfrog and Jacuzzi.There was a clear winner…Jacuzzi! No wonder Roy was encouraging us to actually try it! It was great. The various massage seats and positions were excellent. Compared to others, the operation is simple. Some hot tubs were very complicated with many diverters to move the jet power around. In one case, even the salesman was confused how to work his own product.I was set on Jacuzzi, but which model? I dove into the options and asked Roy a ton of questions.Not once did Roy push us to close the sale or get impatient with my process. We ended up with the J-LX and have had it for a month now. It is honestly the best hot tub I’ve even been in, in my life. I like it even more each time I use it.Roy’s price was competitive. Delivery and setup were smooth and on schedule. Julie has been wonderful helping me to balance the chemicals and understand the process.After 3 months and all that research, testing and experience with many brands and dealers, I would highly recommend Pacific Pool and Spa.
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February 2023 by Readily Homes
We have a rental home in the town of Monroe, Orange County and bought a hot tub from this company. We had a terrific experience and highly recommend. We aren't local and the team and service were great. They understood that we were remote and worked with us to get the tub installed perfectly.
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February 2023 by Frosch Homes
I own a rental home in Pine Bush and we needed to replace a hot tub at the property. This company was a pleasure to work with. They worked everything out and got the job done before winter could mess things up. The new tub looks great, is easy to maintain and the ease of the transition (including disposing of the old tub) was all handled professionally.
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February 2023 by W. Dyer Halpern
They really know their stuff here and they will get you a great deal. There's really no need to go anywhere else other than Pacific Pool and Spa for anything related to hot tubs or pools!
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December 2022 by Bruce Lowenstein
We bought a hot tub from Pacific pools and we find their customer service to be excellent. They are responsive, knowledgeable and helpful. You can't go wrong buying products from Roy and his staff. Not to be corny, but they really do service what they sell.
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May 2022 by Chuck Handy Jr.
This is by far one of my favorites businesses so it's a pleasure to write to you about them.They go above and beyond the call of duty to assist you in any way they are able. To do this they have a very knowledgeable, professional and efficient team behind them.With this being said (and a lot more) I give Roy, Julie and the team there my highest recommendation!
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January 2022 by Mick1775
A great team at Pacific Pool & Spa. Roy & Julie are very friendly and knowledgeable on all things Pools & Spa's!
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November 2021 by john sikora
Quality owner that sells quality spa's that he stands behind and services. You will be hard pressed to find a better combination of ownership and product. Roy the owner will exceed your expectations.
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June 2021 by Matthew Zugibe
Julie and Roy always take care of any issues immediately. They go above and beyond when there is an issue. Thank you for always standing behind your products and caring about your customers.
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May 2021 by Chris Youngman
Very friendly and knowledgeable staff. Service has been timely and well done. They take the time to educate you on your hot tub so you can take care of it yourself, even though it will cost them money when you don’t need them to empty and clean it for you.
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March 2021 by Scott S
I want to thank all of you at Pacific for the prompt, personal, and professional attention regarding my spa. Tony was great and the spa is running like new. It’s a pleasure and a relief knowing I have responsive, and competent people to work with should my spa need any attention. Thanks again.Sent from my iPhone
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May 2020 by Chris G.
We worked with Pacific Pool and Spa on few hot tub installations around NY. They were a pleasure to work with and were accommodating to our schedule. Roy was a tremendous help and is a huge asset to the Pacific team. Looking forward to working with them again in the near future.
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April 2020 by Michael G.
Paid 2000 cash to fix hot tub leak.Took tub to shop for over 3 months.Brought back and was leaking in same place next day.Came back did some caulking around jets still leaked.Gave me the run around told me to live with it and enjoy my tub.Feel taken for a sucker.My advise is to stay away.
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February 2020 by Tracey 845
From the first time I visited (6+ years ago) til now, Pacific Pool & Spa has been fantastic. They have great knowledge, wonderful spas, and the customer service is not to be beat! Love our spa - always grateful for the advice we received! Definitely visit this shop if you are looking!
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December 2019 by Richard Lubarsky
I had an excellent experience dealing with Roy and Julie at Pacific. They are extremely knowledgeable, and were very helpful to me as a first-time hot tub owner. Their price was reasonable. I am very satisfied with my purchase. I would definitely recommend them.
