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November 2024 by Mike Sarrosick
I'm not sure I can accurately explain how much I enjoy this place. If they served food, I would stay for hours. (Mahjong anyone?)
To start, Beth, Brianne, Majorie and Joey are my besties, and I think the feeling is mutual, that or they are very good actors. They are always a pleasure to deal with and get me in and out of there without any BS. These folks are my style, straight to the point. They don't drive me crazy with banking crap that makes my head hurt and if I do need to ask a question, they are happy to explain it to me like a 5-year-old. They never even laugh at the dozens of dollars I have in my accounts! (Sometimes I ask for my withdrawals in all singles, so it looks like more)
Typically, not a fan of banks or anything to do with money so the fact that I like this place says a lot. Good job folks, let me know if you decide to sell ice cream, I will be first in line.
Take care of my money
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April 2024 by Doug Zimmardi
The communication process was terrible.
I went into this branch to get the information needed to open an account for my daughter who is 16. My wife and daughter went to this branch to make a deposit and inquired about the process to open an account and were told that all she needed was her school ID and her social security card. Then I went in yesterday and was told the same exact thing. Well today I brought my daughter in to this branch to open the account and was told that she now needed a letter from her guidance counselor. Not only is this unheard of and complete nonsense but had they told me this to begin with I would have attempted to get it but they also made me waste 3 trips. I have been a citi bank customer for almost 30 years and have never experienced this nonsense before. I am going to take all my money out of Citibank and go somewhere else and also tell everyone about this inefficiency.
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January 2024 by Mary Ellen M.
Can not get through on the phone! No answers the phone!! Really? A bank should at least pick up the to discuss an issue your having! Disgusted
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February 2023 by Peter Kanaris
Very helpful and courteous guidance
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July 2022 by S Kelly
Waited and waited to confer with a banker which unfortunately never happened due to a time constraint. The staffing is inadequate, though there are plenty of empty cubicles.
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May 2021 by SL V
Three cheers for the teller who couldn’t make a simple deposit for a patron, but instead managed to lock out him out of his account. This “error” caused a 15 minute backlog. Two additional tellers were called in to untangle this mess while the patrons waiting on line were urged to be patient. The teller’s sad defense was that it was a “system error” when the only error was between her ears.
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October 2020 by Ariel Weigel
Friendly and fast
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November 2019 by Greg Sabatino
Great staff and management. Always pleasant and willing to assist in matters big and small. Happy to bank here and highly recommend.
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December 2017 by Nick Blyumberg
Very friendly staff at this location. Notary public services available. Usually there is no wait to get help. One thing I don't like is that there is no drive-up ATM at this location.
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August 2017 by Adele Bennett
I have been a customer at the Citibank in Smithtown for more than 18 years. The staff is friendly and efficient. I have always been served with respect and good service. The managers are great. They have assisted me with complicated banking problems. They go above and beyond with help and are caring.
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June 2017 by Anthony Durand-Saenz
Every time I go here,service is always fast and the staff is friendly
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April 2017 by Erika Robinson
I just had my sister come to the branch today to deposit money to my account and she advised that she was treated in a condescending and disrespectful manner by teller that was rude to her. I am sending a letter to corporate about the poor customer service.
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February 2017 by Anthony Durand
Every time I go here,service is always fast and the staff is friendly
