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January 2024 by Mary Ellen M.
Can not get through on the phone! No answers the phone!! Really? A bank should at least pick up the to discuss an issue your having! Disgusted
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February 2023 by Peter Kanaris
Very helpful and courteous guidance
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July 2022 by S Kelly
Waited and waited to confer with a banker which unfortunately never happened due to a time constraint. The staffing is inadequate, though there are plenty of empty cubicles.
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May 2021 by SL V
Three cheers for the teller who couldn’t make a simple deposit for a patron, but instead managed to lock out him out of his account. This “error” caused a 15 minute backlog. Two additional tellers were called in to untangle this mess while the patrons waiting on line were urged to be patient. The teller’s sad defense was that it was a “system error” when the only error was between her ears.
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October 2020 by Ariel Weigel
Friendly and fast
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November 2019 by Greg Sabatino
Great staff and management. Always pleasant and willing to assist in matters big and small. Happy to bank here and highly recommend.
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December 2017 by Nick Blyumberg
Very friendly staff at this location. Notary public services available. Usually there is no wait to get help. One thing I don't like is that there is no drive-up ATM at this location.
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August 2017 by Adele Bennett
I have been a customer at the Citibank in Smithtown for more than 18 years. The staff is friendly and efficient. I have always been served with respect and good service. The managers are great. They have assisted me with complicated banking problems. They go above and beyond with help and are caring.
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April 2017 by Erika Robinson
I just had my sister come to the branch today to deposit money to my account and she advised that she was treated in a condescending and disrespectful manner by teller that was rude to her. I am sending a letter to corporate about the poor customer service.
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February 2017 by Anthony Durand
Every time I go here,service is always fast and the staff is friendly
