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March 2024 by Josh H
Missing multiple things from my online order. Would have just submitted their survey but can't find their required store number anywhere. So public post it is! It was not busy at all, I was the only person there it's not like there was no rush or reason to skip or miss anything.
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December 2023 by John Mayer
these people are horrible I went there this morning one person running the whole place took about 20 minutes to take my order then make it I get home and all the food had hair in it I’m absolutely disgusted right now absolutely no respect shown to customers and absolutely a horrible
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December 2023 by Anthony Russo
IF YOU WANT TO START OFF YOUR MORNING RIGHT, DONT STOP IN HERE. KEEP DRIVING TO THE NEXT DUNKIN. I placed in a order for a frozen coffee and begal. They did not have the items needed to make the frozen drink (which is understandable) so I asked to simply change the drink for something else, I was giving an attitude by 2 women as if it's my fault they don't have what they need. After my order was changed they never changed the pricing of the drink. I was overcharged. On top of the attitudes and over charging, my order was incorrect. Asked for creamcheese on my begal and got butter after I told them the order twice. I will not stop here again, worst dunkin experience out of all the places I been.
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October 2023 by Mark Wirth
This has got to be the worst in drive-thru services in the area. Slow, and inexperienced. It's a wonder they are still in business. 20 minutes for a cup of coffee and a donut.
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August 2023 by Mary Sorrells
Never get your order correct
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August 2023 by Werner Kupprat
Music is too loud. Staff can not hear cistomers and customers can not hear staff clearly. Lower the noise level!!!
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July 2023 by Drago Musevini
All I had was a bottle of water but the place was really nice was clean and the people were really respectful.Wheelchair accessibility: The place was definitely wheelchair accessible.
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June 2023 by Subarctic Electronic
Way better than the one on Smithtown Boulevard, nicer staff and correct orders
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June 2023 by Thorin Teak
Awesome stop. Got our friends at the car wash a box of Joe and a couple dozen donuts. The staff was very friendly and helpful putting together a great gift for our friends. We appreciate the fast and friendly service and can't wait to return.
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June 2023 by Andrew Brofman
This Dunkin is a dump. They are always out of donuts and never have simple staples like chocolate chip ice cream prepackaged pints or quarts. And if you want them to fill one or the other fresh (since there is no prepackaged), its at least $2 more. Bait and switch. I asked how often they get ice cream deliveries and was told that some places are once a month, others are every three months. The bathroom is nasty too. Find another location as you might have better luck. Also their cake prices are insanely expensive.
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March 2023 by elena rodriguez
Girl was super slow! Asked the man in front of me who ordered a latte if he wanted milk in it we both just laughed then he ordered 10 assorted munchkins and got all of the same flavor I was there picking up an Uber order that I had to wait 15 minutes for.
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January 2023 by Kent Woo
The only reason why I gave it low is that the service is slow. I'm the 3rd person at the place, take the 2 people, then I'm there just waiting.. it can be 10min. I have been to this place a few times early morning. And always the same. I feel the service and the people just need to work smarter.
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January 2023 by TheMyth TheLegend (thatguy12321)
Nick the cashier definitely made my day today. Grade A customer service. I hope management treat him the same way he treated me ? thank you Nick
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December 2022 by Joseph Tumminello
The worst customer experience at any Dunkin ever, today. 2 employees moving beyond slow for drive through and counter.Never greeted or acknowledged when walking out after not being served. Takes a truly bad experience for me to leave one star.. This one star is all about poor service. Starbucks opening down the block, hope you turn it around.
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October 2022 by June P.
I've stopped here quite a few times, and each time the service gets worse. Today was the absolute worst. I got on line, one person waiting for their order and one person waiting to order. The man received his order and said they must be trained to ignore customers. I have felt this treatment at this location before. The lady in front of me placed her order and we waited, and waited and waited. There were at least 3 employees at the time. One at the window (no cars were there), one mopping the floor, and one filling the order. On previous visits I have waited while someone was counting money at the register, and another time someone was going through what looked like receipts. I gave up and left. I will not return. I'm sure this will please the staff as they don't have to avoid eye contact and getting coffee for me. Worst DD I've ever been in.
