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October 2023 by Danielle DiTomasso Grenier
One of my favorite places! I always see Gabbi and Bri for my facials - the package is the best way to go. Always clean and friendly and I don’t feel like I’m getting robbed!
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September 2023 by elizabeth riek
I had an appointment for an hour massage at 3:30PM. I was told we were finished at 4:10PM. When I questioned both the masseuse and front desk if it was the full hour, they said it’s 50 minutes hands on, 10 minutes for prep. I should have received 10 more minutes of my massage. Really disappointing to have only gotten 40 minutes. I shouldn’t have to leave something that is supposed to be relaxing, bothered!
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August 2023 by Kayla
I didn’t really enjoy my experience here. The employee was making irritating and somewhat rude comments. It’s extremely expensive so when it’s an hour massage, I would expect it to be an hour not 45 mins. LaVida is much better. I will not be back.Update: I called, as their response requested, and the girl at the desk asked for my name and number. She said a manager would call me back. It’s been almost a week and no call from them. They do not care about their customers whatsoever. Avoid at all costs!
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August 2023 by Sal Rongo
Place is a disgrace… I had a really bad emergency and couldn’t make the appt, I received and extremely cold response and said there’s nothing I can do I’m charging your card 50 percent. I did cancel the day off but that’s why it was an emergency… very unprofessional place. I also reached out to the location to speak to the manager and they said they were going to contact me today. The day is over and no one reached out to me. I spoke to Emma directly, so nothing came through.
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June 2023 by Mara Keen
I highly recommend! I have been getting monthly facials at this location for a few months now and my face is so smooth for so long afterwards. I see Gia every time, who is so kind and so skilled at what she does. I HIGHLY recommend, especially Gia!!
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June 2023 by Farah Rashid
It was an amazing experience and very relaxing. It is a little over priced but over all my experience was good.
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April 2023 by Johnny Gua
Had a great experience with Alyssa. Got a facial and it was very relaxing. She helped a lot with products that I wanted to take home. Would come again
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March 2023 by kaitlyn kennedy
Has forgotten to book my appointment 2 separate times. When the manager Elaine took my call she called me back 2 separate times in regards to my appointment. When I arrived she personally told me she doesn't remember that even though it was made only 2 days prior. She told me there is nothing she could do and she has nothing for me. When I asked for a credit to my account she said no and only offered a $20 add on service.
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March 2023 by Kelsey L.
This place had me absolutely relaxed by the time I was done! They're amazing. I used my gift card and fully enjoyed myself. Very clean. Decent staff. Knowledgeable. Very comforting to each individual. I want to go back for sure!
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January 2023 by lil scoot
Got a facial for the first time ever, and I’m never going back! Hilary was extremely professional, and worked absolute wonders. My skin is glowing, and I’m excited for my next visit!
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January 2023 by Crystal Demma
Kerry is a wonderful massage therapist. Everything else about the policies and customer service of this store are horrible. Do not recommend. Do not become a member.
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January 2023 by katye1522
Love it here. I've tried multiple different people for facials and massage. Highly recommend
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December 2022 by Danielle Brown
I was told that on the phone that masks would be worn if requested to the tech. When asked, the tech (jackie) replied “oh no i wont be wearing a mask, i am vaxed & claustrophobic so theres no need for me to be suffocated”. If you have a policy then your employees should stick to it. I was blown away by her response that i didn’t immediately walk out right then & there but probably should have.
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December 2022 by omar lopez jr
There should NO Stars ..This place is trash even if you have a massage booked be prepared to be called last minute and just have you cancelled doesn’t matter you had it booked for months in advance not only will NOT try and find a therapist and to be honest who knows if these people are even certified .. I will never step foot in one of these just because of how trashy the smithtown location is ..from the wonderful person at the front who was on her phone the whole time and actually seemed like she was bothered to do her job..this place should just close it’s doors this type of business is cancer and shouldn’t be supported
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October 2022 by Lisa Ferrante
Ask for Gianna! I was always super nervous to get a facial bc my skin is super sensitive and acne prone. But, Gianna really knows what she is doing and is AMAZING!! My skin has never looked better and I’ve only gotten 2 facials from her. Cant beat that
