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September 2025 by Ang Germade
Reps were both sluggish and disinterested. On pick up, we had to wait for car to be cleaned. Paperwork lacked any detail: make, model, mileage. Car was fine, workers are lacking. Would not repeat.
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September 2025 by Johnny Moran
Hertz is A well organized company with good service.
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August 2025 by mark harris
Car was great easy pickup and return very courteous service
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August 2025 by Joe Lucchesi
They were reasonable. No pushy for anything and easy to work with. Overall couldn't be happier
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July 2025 by Anna Corigliano
Price was higher for Daily Rate than what was Quoted to me when I rented the Car and I use them all the time, they had No Help each time I went there...
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July 2025 by Eddie Boy
These people could make a proud man kill himself with there backwards phych tricks they use!! Ticket pulled hurtz! Do you see how many people put a one star! That's just wild, and that's because we can't put zero Stars or it wouldn't be accepted as a review. + SECRET- The 20% luxury tax that they charge you at the end as a surprise._yea its per location! Wild!
Next they couldn't even wash the car! I took a video when I got the car. Dirty as it could be and they told me that they weren't able to use water because of something environmental, said I could call customer service. That came from the manager and it just so happened that the other 60 cars on the lot we're spotless and I mean wiped down and like vacuum perfect. Maybe even some air freshener. I took a video of the guy when he walked out to clean the car and then when I thought he looked like he was going to come inside I walked out and pointed out so many things. All on video. Just writing this makes me want to call my mother's dang lawyer! 😕
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July 2025 by jonathan pizzo
Andrew and the team was very helpful and accommodating. My rental was clean and fueled up. They kept to their word with pricing and they were all around great. I will be using Smithtown Hertz again in the future and highly recommended them to anyone!
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June 2025 by Georgia Poulianos
Excellent customer service, easy rental process and competitive pricing.
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June 2025 by Subarctic Electronic
Im sure everyone just leaves the bad reviews, but i needed a car quick because my car broke down and I needed to get back to another state and rent a car for a one-way - I spoke with Jamal earlier in the morning who said to call back around 2 or 3 pm, well I did and he had 3 cars available, I went right down and he got me a quick rental for the service and price agreed upon, no hidden charges or surprises.
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June 2025 by Mary Terino
If I could give this location 0 stars I would. They are awful and will charge for things they shouldn’t.
I was a long standing customer of Hertz before COVID and always made presidents circle within two months each year. I had tons of points that were going to expire with the changes to the program so I rented instead. All was paid and I was good to go.
I picked up the car and it was filthy. It also had a lot of damage I could not see until I got into the shade (because it was filthy). I completed my rental and arrived 15 minutes before I was scheduled to return. I filled the tank right before. He immediately checked the mileage and gas level and told me he would email me the receipt. This was Saturday. I received the email with the receipt on Monday with a late return and gas fee. When I tried to reach out there is no way to contact them directly. To make matters worse there is no way to get a corporate agent on the phone either. Now I have to submit an online request and wait for a response. This is ridiculous.
I rented from this location before and they were horrible then too.
Now that my points are gone and there is nothing tying me to Hertz I will take my business elsewhere. Congratulations Smithtown East. You have effectively lost Hertz a previously loyal customer.
Please save yourself the hassle and go somewhere else to rent your car.
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March 2025 by Hritam Basak
Service was good.
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March 2025 by Joe Sweeney
Be very careful with these people. I had rented a car last week through expedia.com. I picked up the car, the service was fine and the car great. I dropped the car via after hours drop box. They added an extra day to the rental, a $12.00 fee for late return and since then an additional $100 has been charged to my credit card. HeRTZ has ZERO live service after the rental. I followed the routs they suggest but it looks like ai have to dispute the CC. HERTZ SUCKS AND THESE PEOPLE ARE SHADY.
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March 2025 by Aaron Clow
My wife and I rented an EV from here while our car was being repaired. Check-out and check-in was quick and painless, all fees and charges were as expected - no surprises. Staff was friendly and helpful. Loved the car too, which was cheaper than the gas-fueled options and lots more fun.
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March 2025 by Syeda Rezwana Rayhan
Has the worst cars, not a place you would feel safe with renting a car for a family trip , and customer service sucks , HERTz need to do better !
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February 2025 by Sajedur Rahman
Worst experience ever with a car rental , I wouldn’t even give it one star , never in my life have I ever experienced such bad customer service and vechile , never again booking with hertz and recommend everyone else not to either , first we get to the location for pick up and waited about 45 min or so for our vechile , it came and we left the lot and there was already a break issue we were experiencing within two blocks of leaving the location and smelt like weed , we turned around and went back , we reserved a 7 seater mini van for our weekend family getaway , but they only had a suv which we took cause we were left with no choice, they also didn’t clean the car properly , we realized on the road that anytime we put the heat on a plastic burning smell would come on , Saturday it was raining all day and we were unable to drive the car around cause the windshield wipers were not working , we called hertz multiple times but all we got was the voice operated system and if transferred to a office it was closed , today is day two of our trip and it’s raining again and we are stuck with a vechile without working windshield wipers and a burned smell if we put on the heat , we are paying for a rental we can’t even use , we have been uber ing everywhere , with two young kids and two old parents , waiting in the rain for Ubers , when we should been driving our rental that we payed for , and HERTZ is nowhere to be reached to help assist us , very frustrated and pissed off, I don’t recommend HERTZ or this location , save your family and yourself the headache and inconvenience
