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October 2023 by Barbara Oliver
I wish there were 10 stars to award to Helene and the staff at Frame Up Eyewear! Afraid to choose the wrong pair of frames? Helene is the goddess of glasses. I sat down with her and she immediately knew exactly what would look best on me and meet my specific needs in durability and design. She gave me the answers to questions I had not even thought of and I can tell you I had 100% confidence in her knowledge, and expertise from the moment I sat down with her. Dr Gordon gave a great exam and corrected my previously incorrect prescription. Love my new glasses and am thrilled with my entire experience. I won't go anywhere else, this is the best place!
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June 2023 by Keith Oh
I was low on contacts and even though it was late in the day I was able to get a same day eye exam with Dr. Gordon. He was very personable and took the time to dot every i and cross every t. The owner is also very amiable and helped out a new area transplant get his bearings around the neighborhood. Definitely found my regular optician.
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April 2023 by AD De Jong
Visit the store when my glass fell out of the frame during a trip from Nashville to Boston with a stop in Buffalo. They were very kind and fixed it in 5 minutes without charging me anything. Thank you!!
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November 2022 by Collin Moore
Overall dealing with this store was a disappointing experience. For the prices of the glasses this is a luxury store and I would expect great service. The store owner is very talented at picking out glasses for customers but the customer service could use work. I was sold a pair of eyeglasses that were discontinued and eventually would not be able to be repaired.I brought the glasses in several times within the year for repairs because the same piece continued to break. The final time I brought them in she informed me they didn't make them anymore, she continues to tell me the glasses had a one year warranty.The owner only mentioned this to me once the year had passed, even though I had been in several times over the past year. Great product but very disappointing service.
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November 2022 by Collin M.
Overall dealing with this store was a disappointing experience. For the prices of the glasses this is a luxury store and I would expect great service. The store owner is very talented at picking out glasses for customers but the customer service could use work. I was sold a pair of eyeglasses that were discontinued and eventually would not be able to be repaired. I brought the glasses in several times within the year to be repaired because the same piece continued to break. The final time I brought them in she informed me they didn't make them anymore, she continues to tell me the glasses had a one year warranty. The owner only mentioned this to me once the year had passed, even though I had been in several times over the past year. Great product but very disappointing service.
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May 2022 by Ellen Koudounas
My experience at The Frameup has been fantastic. Helene and her staff go the extra mile to assist you in every way possible to choose the perfect frame for you. The styles and choices of frames are beyond amazing, as well as, the attention given to detail. The compliments I have been receiving on my glasses and sunglasses are endless. I highly recommend The Frameup for anyone who is looking for stylish glasses or sunglasses!!!?
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March 2022 by Alison Skar
Wonderful and unique eyewear. Fabulous customer service.
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January 2021 by Harvey Siegel
Great products and service!
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January 2021 by Sabina Ramsey
Amazing service and a great selection of glasses. I really appreciated the selection process. Thank you.
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October 2020 by Sally Elder
This is my first time to FrameUp Eyewear, the experience was great. Helene has a great eye and she will tell you years of experience suggesting the best fit and style for your face. I am very happy with the style, my vision is perfect, not always the case, and very comfortable. I will go back for my next pair and I recommend Frameup to anyone looking for the right pair of glasses!
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September 2020 by Corrine C.
I personally have never worn glasses, and I'm not good at evaluating what does or does not look good on someone else. Thankfully, you don't need to be to go to Helene - she will take care of you! For those who are going to be put off by an opinionated eyewear specialist, I would find a different shop. For those who are going to value the opinions of an expert and appreciate the help in making a choice about what you're going to wear on your face every day for the next few years, Helene is going to be your new BFF. She certainly does take what you say into account in terms of your personal style, but she's going to push you to consider options that you might not necessarily have been drawn to initially. Try it all out! Explore your options! Though with Helene in charge, you might find that her first choice is your perfect pair...that was the case for my husband! She picked out a pair that we initially thought mighty be a bit too trendy for him. He's always been a more traditional rectangular, simple frame kind of guy, and at other places we've always been told that our options are more limited because his eyes are terrible and he needs very high index lenses. Helene helped us pick out a rounder more trendy frame (not super hipster huge, but with a little bit of that stylish vibe in the shape). She makes the lenses in house, and was able to accommodate us with thinner lenses than he usually gets! No idea how, but we love it. Don't quote me, but I believe there was a two year warranty for scratches? Additionally, when we paid for my husband's last pair of glasses at a different shop there was a $950 price tag because of the specialty high index lenses; not sure how, but Helene was able to give us literally hundreds of dollars off that price point. We will certainly be coming back to Helene for all of his future eyewear needs.
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July 2020 by Clarissa Jarman
Hands down the best and most efficient eyewear purchasing experience of my life. There's a huge selection, but they know your face and what works for it (I'm not exagerating) instantly.
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October 2019 by Debra Drexelius
Helene is fantastic picking out the right pair of glasses for you! I am on my 6th pair from her.
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August 2019 by DAYLAN WRIGHT
She started off talking about the sale two hundred dollars glasses that was marked down from six hundred dollars, I feel she sizes me up and She assumed that was in MY price range, never asked what would I like to spend ? Never ever will I send someone to Frames up!
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April 2019 by Ryan VS
The Frame Up is by far the best place to shop for frames. The staff and the options are not only amazing, they are second to none. Highly recommended!
