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December 2023 by Kelli Bruno
Woof. DO NOT HIRE THIS COMPANY FOR A WEDDING (or possibly anything). Their communication was non-existent, they don’t answer their phone or respond to emails. Even when we sent them all the information they requested weeks before our wedding, we got a phone call 3 days before asking for all the information we already provided them. A year prior, when we initially booked them, we were told by our venue that while their communication is not good, they always show up and do their job. Well…. we had two shuttles, each picking up from one of the two hotels our guests were staying at. On the first shuttle run as the driver was dropping guests off at our venue, he tried to make a K turn and got one of the back wheels stuck on a rock in a ditch - with our guests ON BOARD! We were told afterwards that even after repeated requests by our guests to be let off the shuttle, he refused to open the door. Eventually he did and our assistant wedding coordinator had to physically guide people off. This in and of itself, was completely unacceptable. What’s more, the shuttle was stuck for OVER 30 minutes so the driver missed picking up the rest of the guests and those people had to drive themselves to our wedding (and drive themselves home). The shuttle was finally removed from the ditch thanks to one of *OUR GUESTS* who drove his pickup truck to the venue and towed it out himself – in his wedding attire!!! You can’t make this stuff up. What’s even worse is that the other driver, knowing the situation, refused to make an extra stop at the other hotel where the guests were stranded, even though the hotels were RIGHT NEXT DOOR to each other. Fast forward to a few weeks later, we are trying to negotiate with the company to bring our final balance down due to this awful incident. We asked them to comp one of the shuttles because ultimately, the driver didn't finish the job and worse, he put our guests’ safety at risk. There were other issues too … he made a huge divot in the venue’s grass, he missed picking up 12 guests, one of our guests had to tow him out, etc. The reply they gave us was, “at the end of the day the job was completed”. LOL - no it WASN’T. We eventually got tired of going back and forth and ultimately agreed upon a 10% discount off the total price which was ridiculous. We’ve never had a worse experience dealing with a business and do not recommend them to anyone.
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November 2023 by Tara Sarkar
Claudia and her team organized a smooth shuttle system for our October wedding in Fishs Eddy, NY. She took the time to visit the venue ahead of time to learn the layout and worked with me (the bride) to create a custom plan for picking up our hotel guests and bringing them to and from the wedding. There were multiple pickup and dropoff location options as our guests were spread out and the pending weather would affect the drop off, and Claudia was kind, organized, and flexible with taking this all into account to create the final plans! The drivers were friendly, on time, and safe. We highly recommend using Rolling V for your next event!
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August 2023 by Frank H.
I worked for them with my wife very clannish linda who runs the day to day operations has no personality at all and is not a professional my wife and I were involved in a auto accident a car smashed into the rear of the bus I was driveing it was deemed not our fault but no calls from linda tonsee how we were doing nothing very unprofessional shady employees many smoke breaks they film you with cameras while your driveing wich are. Not by law suppose to have sound but they do have sound the nicest person there was. Christine Human Resources I wouid. Not recommend this company at all they treat you like crap
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August 2023 by Dee Tre
Just here to say besides the obvious terrible customer service they offer, the drivers are awful. I’ve seen many in my travels, but this last one…. Just sitting in the left lane on 17 doing almost the exact same speed as a tractor trailer in the right lane, below the limit, for miles. When everyone could finally pass her on the right, she just stayed in the left lane until we lost sight of her. I would never trust drivers that are oblivious to what’s going on around them with anyone I love. At least 20 cars passed and some even honked at her, I watched many slam their brakes on when they cut back over. Train your drivers along with working on customer service!
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June 2023 by Ethan glass
We used them for wedding transportation and the one star indicates our thoughts on the service
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December 2022 by Nancy Seekamp
I work as a driver for them.I drive for a local school, and do chartes all summer long. U can book day and overnight trips with us. I have driven in NJ, Pa, Mass, Connecticut, just to name a few. Here r a few of the places I have been to and what I drive. Went to six flags in jersey on a day trip.
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December 2022 by Caitlin Cottrell
They got the job done, but were very over priced for a small van, but oh well. It was, what it was. Call instead of email, they answer that way. Email they will ignore you
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November 2022 by Travis Hastings
I would give this company zero if it was possible. After signing a contract they raised the prices without telling us. Then on our wedding day we hired two buses and had an agreement that we would have both buses to bring our guests from the venue to the after party and then anyone who didn’t want to go to the party would be brought back to the hotel. We only had one bus at the end of the night and they left 25 guests at the venue, including my wife who decided to wait for the second bus with her family, but the bus never came. They violated their contract, ignored any emails or calls, then took no accountability for the fact they broke the agreement we had and offered no solutions. Claudia was the representative we dealt with and she offered no help what so ever but admitted on the phone call that it was a bad look on them to leave the bride at the venue but offered no more than a lazy apology. I will never recommend this company to anyone in that area and making sure my venue never uses them again.
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November 2022 by Tori Lub
Do not use this company for your wedding needs, unless you don’t mind being abandoned at your own wedding and having the groom and a few friends come save the day after sitting around for 45 minutes waiting for a bus that wasn’t coming. They won’t reimburse you for that, either.
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November 2022 by Tori L.
Do not use this company for your wedding needs, unless you don't mind being abandoned at your own wedding and having the groom and a few friends come save the day after sitting around for 45 minutes waiting for a bus that wasn't coming. They won't reimburse you for that, either.
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September 2022 by Alexis Peterson
We hired Rolling V for our wedding about six months out. Contract signed, deposit paid. Then a few months before the wedding, they told us that they needed to raise the price by a pretty substantial amount. We said that we had a contract signed and already paid the deposit. They said they’d return our deposit but wouldn’t work with us if we didn’t pay more. We’d run out of time to find a new transportation service, so we paid the extra several hundred dollars and signed a new contract. Not happy at all with the lack of professionalism. It’s super uncool to raise the price several months after a contract is signed and deposit is paid. The day of driving seemed to have been fine according to our guests, though.
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September 2022 by Lisa Spitzner
We hired Rolling V for our wedding in the Catskills. Our venue didn't really have one big hotel near it but a lot of smaller ones scattered around. Great for our guests as they could pick and choose based off their preferences but challenging for us to figure out how best to provide transportation. Rolling V was so knowledgeable and accommodating. Claudia was our account contact and she was so patient and kind with us as I always have a million questions. They are true professionals who know what they are doing and mapped out a schedule for our two shuttles to pick up as many people as needed who wanted shuttle service. It worked out perfectly and our guests arrived with plenty of time before our ceremony. I have nothing but good things to say about them. They made what we thought might be a stressful part of our planning process, super easy and worry free!
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August 2022 by Jeff N
Worst company ever. We hired them for a pick up and they never showed up! They left us at the event! Stay away or be prepared to walk home
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July 2022 by Adam Cecil
Hired Rolling V for wedding transportation services. Responsiveness near the event was not great, but once you get a hold of them you’re all set. Driver was a bit chaotic and drove very fast on back roads, but got all of our guests to the venue and back home in one piece.
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July 2022 by Happy L.
DO NOT USE!! THEY LEFT US STRANDED! I reserved a ride home from Bethel Woods, paid on my credit card in advance, and they never showed up! Supposedly their driver Sandy was waiting for us, but when we tried to connect with her, she stopped responding to our texts and phone calls. We called Rolling V's main number and got only their voicemail!! We were literally left stranded! My guess is that Sandy got another offer while she was waiting for us, so she took it and left us!
