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November 2023 by Jalisa M.
I had a very pleasant experience with Drivo. The team was extremely helpful, offered a warm greeting and processed my check in/checkout quickly and efficiently. There wasn't a wait time for me when I arrived because I've rented through other companies and I've had to wait over an hour before being checked in. That was not the case with Drivo. My only point of contention was that I booked through a third Party (Expedia) for one price and by the time I went through with the insurance and fees, the final price ended up being an additional $100 (and this is not referring to the deposit hold).Overall, I would definitely book with Drivo again and recommend them to others.
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October 2023 by Yemi E.
So yeah!.. PLEASE DON'T WRITE THEM any reviews until... you returned the car because they will find fraudulent charges against you... I was beg to write my initail this review!!!!!!!.. Worst mistake ever... PLEASE BE AWARE as there are multiple law suits against Drivo Rent a car for fraudulent chargesLink: - njoag.gov/drivo-rent-a-c…AS YOU CAN SEE- MOST good review is regarding Diana... "she asks for review this reviews - forcefully while you think she helping you" - she litterally took my phone help write review as if it was a part of the paper work process.PLEASE READ ALL REVIEWS - like some said "Don't know why a company like this is still in business"Your DAYs are numberedddddddddddddddddddddd!!!!!!!!!!!!!!!!!!
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October 2023 by Andrew B.
Diane was super great and friendly! 20/10. Very sweet personality and great professional. Highly recommend her.
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October 2023 by Kaylene H.
Diana was very informative and welcoming! Looked at reviews and they all said she was the one to talk with. Thank you from Hawaii!
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October 2023 by Ian N.
Always helpful and friendly, MIRON and BABOR were consummate professionals and helped me to get into my vehicle right away- I showed up late and they were awesome!
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October 2023 by Andy M.
Drivo sucks - never renting from this place again They nickel and dime'd me to deathI was expecting 200ish and came away with 400 plus 200 depositBut to clarify - car had bad brakes and policies were questionable - the entire team was excellent, helpful, friendly and professional When I asked to void the contract they were professional.
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October 2023 by Rebecca K.
Diana was very helpful. She informed me of all their policies and was able to get me in and out to my rental as fast as possible! Thank you Diana!!!
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September 2023 by Letisha N.
Davron and Diana give EXCELLENT customer service and were great. Quick service and I'll definitely use the company again. The only downside is the structure is not waterproof enough. As I'm waiting for my ride home, I couldn't sit down on the benches as the water was coming in. See pics
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September 2023 by Eric Viera
It was a great experience very patient and reasonable with my situation that a had going. Mr akbar was an amazing he displayed great costumer service. I would gladly comeback and recommend others
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September 2023 by Lourdeth Ferguson
Prompt check-in with Akbar who had a pleasant demeanor and who always provides outstanding customer service. Improved service overall from my last rental experience about 6-12 months ago. I withheld a star for the smoky car.
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September 2023 by Tracy Gibbar
Camry was very friendly and helpful gave me multiple options so I made the best informed decision possible!!!
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September 2023 by Jeff W.
OK if you're looking for a reasonably priced Rent-A-Car company at JFK. I would give Drivo / Fox / Ace a shot. The reason I give a five star is staff. We just came off a crazy weather delayed flight from West Coast to east (landed us in Detroit for 2 hours) but the team at JFK hung in with us until after midnight to help us out.I'd like to acknowledge Akbar for his commitment to my family and staying past his scheduled workday to help us out.
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September 2023 by Aleksei Efremov
Great service ! Special thanks to Davron. I had to drop the car to Brooklyn location. He was very helpful!
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September 2023 by maria jackson
Camey is a fantastic customer service person. She took care of my reservation. She was very knowledgeable and answered all of my questions. I would highly recommend Drivo and wish there were more customer service reps like her.
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August 2023 by Corey Darnell
The customer service is outstanding. Both times I have visited I was treated very Respectful and courteous. However, if you take long road trips, there is a geographical restriction to where you can go before you are hit with extra fees. The range is fairly generous but you should check before reserving your rental.
