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August 2024 by Yigit Gol
This was my very first experience with this dealership. I got a flat tire at 9am and had my car towed there by 10am. I was over an hour away from home. Waited all day for the repair or for a loaner car. At 5pm I was informed that the dealership could not repair my tire the same day, and denied me a loaner car. I had to take an Uber all the way back home, and will need to Uber back to the dealership whenever the tire is repaired. Not the type of service I would expect from a luxury brand. Very unsatisfied with this particular BMW dealership.
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March 2024 by Vanio S Markov
I am very disappointed with this dealer.
We got flat tire nearby few minutes before 6PM on Saturday and were left without any option by the dealer and BMW NA - too bad experience for a 100k+ product. We contacted the roadside assistance and the answer was “ if you are at the dealer we can’t do anything…” The dealer: we are closing and can’t help you, no service, no loaner, just help yourself…”
After 20 years and 7 BMWs let’s try MB ….
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December 2023 by Laurie Cancellieri
The service department is wonderful
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November 2023 by Waqas Moten
Very slow response from one of their sales guy. I asked for window sticker but even after 4 days passed they are not bothered to reply. I sent email also but not received any response. Either they have too many customers or they don’t care of their reputation
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October 2023 by Nicole Granito
All I can say is you should definitely take your BMW for service at BMW of Southampton AND you MUST request Aiden as your service advisor! He is the greatest asset to this service department. Aiden is the hardest worker there and somehow works everything out! He will go the extra mile time and time again to make sure everything gets done on your car and he always makes sure you leave with a smile on your face. He deserves to be recognized for his customer service skills. I will be writing to the GM about how amazing he is and to BMW North America. You will not be disappointed in Aiden as your service advisor, he makes getting your car serviced pleasant! I’ve been to several other BMW service departments and dreaded going. I will never go back! I’ll forever be going to BMW of Southampton to Aiden! Thank you Aiden, another fabulous experience!
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September 2023 by Steven J. Romano
Geat service nice people..
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September 2023 by Anjelika Kour
Great place! Nice ppl
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August 2023 by David Younger
My name is David and I had just arrived to the Hamptons for my best friends wedding. I had a flat and was in danger of missing the wedding. I had no appointment, the BMW dealership was extremely busy with servicing, but I took a chance and walked in. A service agent named Aiden welcome me with assurance. He was not sure if he could get it done, but understood my plight, and said “I’ll do everything I can!”. Not only was my tire patched within 10 minutes. He made sure to check all four tires pressure. He was super courteous. A well rounded professional! This is the reason why my wife and I only buy BMWs.Thank you Southampton BMW for upholding what every BMW dealership should strive to be!Sincerely,David Younger
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April 2023 by Michael Tillman
When I noticed a nail sticking out of my 'run flat' side wall, I was not concerned about driving on a flat. I went to Tire Country and Firestone to get a replacement tire before I pulled the nail out. The tire was backorder, and they said to go to the BMW dealer. The BMW parts department said they would set aside the tire I needed. The service department said to come over since it was urgent.Upon arrival, I asked for a pair of players to see if the nail pierced the thick side wall. It did not! The savings were about $430 for the one tire, mounted and balanced. The Parts and the Service Departments were helpful and professional.
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April 2023 by john boutsikos
Exemplary service ..a warm welcome and all for just a pcv recall. Was performed promptly and professionally,congratulations to the service dept. A sincere thank you John Boutsikos
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March 2023 by GENESIS JARED FLORES
I had one of the best experience at the BMW Dealership in Southampton thanks to Erik Ramirez. Erik sold me my 2023 BMW X6, I love my new BMW! Erik was amazing, great personality, and made the process of buying my BMW so smooth and easy. Erik and the BMW Dealership won my loyalty for life! Will be back to buy a second BMW for my daughter next year!
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February 2023 by Alex Faybisovich
Great staff, great sales people. Thank you very much. Alex2023 BMW X7
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February 2023 by Financial Leader Inc.
Great staff, great sales people. Thank you very much. Alex2023 BMW X7
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January 2023 by Jarrett Spagnoli
You bring your car to BMW expecting probably a better level of service. The last time I was there they completely jerked me around and due to lunches and slowness, I spent 4 hours there. Then they offered me some bogus friends and family 10% off which I had a mailed coupon for anyway. On top of it, soon after I got an engine coolant low notification…so they clearly didn’t even check the fluids. I’m done bringing my car here.
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January 2023 by Jacqueline S
This review is not in relation to the awful experience I have had with my vehicle, during the time of my lease. Although things have been falling apart and broken on the car, since I took it home. It is most definitely a lemon.This is in reference to the incredibly rude and unprofessional interactions I had with a member of their sales department, Robert.A light it on in my car, again, that shouldn't be. And my lease is due to end.I have never leased a car and I am very unfamiliar with what to do now, at the end.Additionally, this location sold me the car under the pretense of they would come pick it up from my house to service it, when needed, as a perk. Not once during my time with the car, has that actually been an option. Anytime I have called to make an appointment, there were waiting lists months long. When I called again today to have something done, I am told they don't offer this service as a personal choice since Covid. I would have never purchased a car as far away as Southampton, had this not been an option to me. I feel duped. I spoke to two different people telling me they decided to stop doing it. I called somewhere else and they also said they won't do it because I've never been to that location before.Robert, at my just asking him "what now," and what's that," and explain that I was just told "no" to the valet service and he is telling me "yes," told me that I am argumentative and condescending (projecting much?) and when I tried to respond with "I am just repeating what I was told..." he hung up on me.Unfortunately, this has been my typical BMW experience throughout the entirety of the lease. My service advisors have been fired, quit, etc.. multiple times during the lease. The behavior is disgusting as is the way BMW has chosen to handle customers and present themselves.You would NEVER think this was a higher end company...maybe it's not anymore and that's an idea of the past.Who hangs up on someone?! An angry 12 year old maybe - not a professional adult that is there to provide customer service.I cannot wait to turn this lease in and be done with this company for good.After calling back to speak with a manager, I was not put in touch with one and told one would call me back. It had been 5 hours and this location has closed for the night. Clearly customer service is not a priority.
