Optimum
Cell Phone Stores,
Internet Service ProvidersHours:
32 Hill St, Southampton NY 11968 Hours
About Optimum
Optimum, a local cable and internet provider, has received mixed reviews from customers. While some have had positive experiences, such as praising the knowledgeable and helpful staff, particularly Diane and Marissa, others have faced issues with unreliable service and missed technician appointments. Despite the challenges, the store's efficient equipment exchange process and friendly sales clerks have been highlighted. Overall, Optimum seems to provide a varied customer experience, with the potential for great service when dealing with the right representatives.
Most Recent Reviews
November 2023
Dropped off my cable boxes. Oddly, the rep wanted me to leave without producing a receipt as proof I returned the equipment. I shouldn't have to ask or put in a position of convincing their support team I did, if the proper inbounding of equipment wasn't performed after I left the store.
April 2023
Diane was amazing and provided me top of the line customer service. She is an asset to your company and sets the stands for excellence. If you ever need assistance, I recommend coming to this location and asking for Diane
April 2023
Optimum is super unreliable and canceled 4 tech appointments without calling. But five stars to Marissa at this location, for being super patient and helpful. Fingers crossed she has the magic touch to get my internet installed after a month of waiting.
More Comments(38)
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