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March 2024 by Hannah Velasquez
owner is rude and the store should be closed
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January 2024 by Vincent Trantolo
They don’t stand by their products. Charge ridiculous prices and outsource all service. Owner is dismissive and doesn’t follow up. A terrible Hampton’s vendor on route 26. Avoid at your cost.
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October 2023 by james saakvitne
Looking for a new washing machine and Plessers’ website had the best selection, prices, and layout. I called sales and Gene, a manager there, was efficient, thorough and pleasant. He got me a delivery day in four days and helped with the follow up paperwork. I’m very happy with Plessers.
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October 2023 by David Hou
Plesser's Appliances Southampton has excellent and reliable service ..... in addition Emily and Robert are friendly, knowledgeable and efficient! Thank you.
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September 2023 by Karen Boyle
A recent appliance repair scam left me searching for a comparable oven at a reasonable price. Disillusioned with the traditional appliance stores, I called Plessers. I was fortunate to get connected with Jen (Babylon showroom). She was great! Jen was very helpful, providing ways for me to save some money, and was happy to accommodate delivery. Within moments of placing the order Jen was circling back with dates and times for delivery-reaching out by text and email and alerting me to same. While Jen is a Plessers employee, I honestly felt that she was guided by her goal to provide me with the product I needed. A rarity these days, Jen provided excellent customer service and I will certainly look to Plessers for additional appliance purchases
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August 2023 by Gary I Horowitz
From the purchase through delivery to inatallation, flawless service.
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July 2023 by Kathleen H.
I ordered a suite of kitchen appliances for my new kitchen. 2 of the appliances were received damaged. One was repaired. The $7k Electrolux induction stove has been an endless battle between Plessers, Electrolux and RTV appliance repair. Plessers has abandoned their responsibility to selling me this broken oven, and has dumped me on Electrolux who continues to come up with ways to delay the inevitable. I chose to work with Plessers, a small business, but have been told by the repairman that PC Richards would have arbitrated for a successful conclusion. This whole experience is beyond frustrating and not worth repeating. It's as if they're hoping I just give up on having an oven or spend more money to make this whole thing ends. Terrible customer service from these two companies. Trust me when I warn you, this is not a business worth dealing with.
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December 2022 by Geri A.
I ordered an expensive new stove and a hood vent from Plessers. They sent a stove for the wrong type of fuel (I have propane and they sent Natural Gas). They refused to take back and exchange the stove since it had been hooked up and now was "used". In order to make the stove useable we spent an additional $1,100 for parts and labor to convert the fuel source. We had also ordered a new hood vent since ours did not seem to be working well. When the installer came for the stove he also cleaned out our hood vent and said we didn't need a new one and should balance our budget and return the hood vent that was delivered and was in our garage. I called Plessers and spoke with the sales person who told me I would have to pay $350 to cover the delivery charges and re-stocking fee. She recommended since $350 is half what the new hood vent cost I should just go ahead and install it. Sales referred me to Customer Service, Customer Service referred me back to Sales. I cannot believe how inflexible this store is about returns and restocking. I will never shop at Plessers again and recommend that you don't either.
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June 2022 by Tyler Goldich
Jennifer found the only Bosch dishwasher for us during a nation wide backorder and we ordered it the same day. Excellent service and response time were hallmarks. no detail left unturned. Thank you so much !
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April 2022 by Randall Hemming
Even One Star is Too Much!"With Plesser's you can expect comparable prices, knowledgeable staff, professional delivery, and excellent after sales service."...only one of these statements is true & that is the professional delivery.Ordering my washer & dryer through Plesser's Appliance of Southampton was one of the worst customer experiences I have ever had. For 39 years, I have worked in the luxury retail industry & have conducted customer service seminars internationally. This Plesser nightmare began back in March.when I decided to convert my coat closet into a washer/dryer space. I went online for price comparisons & was pleasantly surprised to discover that Plesser's had comparable, if not better pricing than the big box stores. My only contact for these past 4 months was with the store manager. Most of my communication with him was by email. His recommendation was an Asko Washer & Dryer.On March 22, I requested pricing including delivery/installation & if they were in stock. He answered my questions & said $349 for delivery/installation. So, I proceeded with my order & he confirmed I should have the washer/dryer by mid-April.On April 19, I asked for an update since I hadn't heard from him in almost a month. He responded that my order had been delayed until May 25. I accepted this new delivery date but wondered why I hadn't been informed.On May 17, I asked for a delivery update.On May 20, I asked for another update (second request)only to be told my order had been pushed back to July 8! I only discovered these new dates because I asked not because the information had been offered to me, the customer.I then asked what is the store's solution for this customer service issue? The manager recommended a GE washer/dryer. When I asked if the dryer could be vented on the side, he sent me an email attachment of the pamphlet to read. I then called the GE representative myself & she assured me that the dryer could be side vented.On June 14, I asked for an update on the GE delivery only to receive an automated email response that he would be out of the office until June 2!Then, on June 15, from Plesser's Customer Support Center, I received an invoice confirmation of $2684.10 all inclusive with a "schedule to ship" date of June 23.Then, on June 21, I received another invoice confirmation from customer support of $2906.77 with no explanation of the difference.On June 24, I sent an email to the store manager, marketing department, & customer service asking why there was a difference of $222.67 between the 2 invoices.On June 28 the store manager responded: "we had to add items to complete the installation." with no further explanation.When I went through the invoice line by line, the installation/delivery totaled $400, $50 over his original quote back in March. Also, there was a $55 charge for an "exhaust cover plate". I sent an email request asking for an explanation of this charge since I already had a cover plate installed. As of this date, I am still waiting for his reply.On July 9, from customer service, I received an announcement of their appliance sale and guess what? My washer & dryer were included in the sale $531.80 less than I paid! So I sent an email to marketing, customer service, & the store manager asking for a price adjustment since only 2 weeks had elapsed since my installation.No response.Then on July 14, I sent a second request to the same 3 (marketing, customer service, & the store manager) with the manager's response: "once the appliances are installed, we do not offer price adjustments".Moral of this story - do not buy your appliances at Plesser's!
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June 2021 by First Last
Fantastic biz
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May 2021 by John Smyth
Working with Rob was a very easy. His suggestions we're great and they assisted me in furnishing my entire kitchen, pricing is fair. Im now awaiting my order.
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May 2021 by Veronica Ruelas
Thank you for such prompt and honest service. Delivery of our refrigerator came even earlier than when we thought!! It was such a pleasure to work with you!
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May 2021 by Jonathan Duncklee
Great and friendly internet staff Eugene was friendly and helpful, great email alert system with billing and delivery ! Thank you Plessers Highly recommend, they Ship everywhere!
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April 2021 by Samara Bergstein
We couldn’t have been happier by the expansive knowledge of product and service. We worked with Aziz who guided us to the perfect appliances in the right price range. Aziz was honest and really understood exactly the criteria that was important to us. We went to other competitors like PC Richards, but the service at Plessers is unmatched.
