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June 2020 by Michael S.
I needed a repair after damaging my rear fender. I was referred to V.A.V. Classics by the Mercedes dealership in Southampton. Joseph explained what needed to be done and gave me a very reasonable quote. He ordered the necessary parts, called to tell me they were in, and repaired it promptly. I was extremely pleased with every aspect of the service. I would definitely use them again and would without hesitation recommend them to friends
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January 2020 by Craig B.
Had them do body work on my Mini Cooper. As someone who would know bad body and paint work, they really did an excellent job.
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January 2019 by J P.
This is my 2nd time dealing with the staff at V.A.V. Classics in two years. Both times they have taken very good care of my Jeep and my crazy schedule. The work is perfect and the Jeep is always washed and vaccumed inside and out. Don't hesitate to bring your vehicle to V.A.V. Classics!
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September 2018 by Brian J.
For some reason Mercedes Benz SH recommended I take my car to VAV Classics for a simple panel replacement. I was told it would be a three day job. Two weeks later, I am still waiting for my car. The events unfolded this way: 8/11: I call to say I'd bring my car in on... 8/20: I arrive. They can't find my 'folder' 8/21: I call to hear they have 'created a new folder' 8/22: I call again for an update. They say they will call. 8/23: They don't call. So I call again. They report the Car will be ready in the middle of the following week. 8/29: I call again. A woman answers, puts me on hold. After five minutes a male voice says 'can I help you?' I explain the situation. He says that Geico had specified 'a used fender replacement' but VAV need a NEW BMW fender. I explain my car is a Mercedes, not a BMW. The man finds this funny. I do not. He then tells me 'the car will be ready after the (Labor Day) holidays. CONCLUSION: I will have been without transport for THREE WEEKS on a job that I was told would take three days. Thanks, Mercedes Benz SH for a lousy recommendation! FINAL OUTCOME: 9/6: collected my car today. They had done a superb job. They had cleaned the car and fixed a few small things outside of the spec. 'Ernie' was apologetic, citing pressure of jobs over the holiday period. Although - as a customer - workflow challenges are not my problem, I was grateful that they had made reparations and 'fessed up to service failures. 'Ernie' could not have been more gracious in a difficult situation.
