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July 2023 by Luís Henrique Garcia
Horrible store, Employees no prepare to be with costumer. My bicycle was seating there for 2 weeks to replace just 1 radius, call them they said is ready, when to pick up and it wasn't ready. The person that assists me took the bicycle inside the store and they fix in 10 minutes. When i said i am not happy, he was complete impolite.
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July 2023 by Mark S
Friendly service and simple wealthy clientele mask’s the staff’s lack of knowledge and price manipulation.Staff is knowledgeable enough for simple straight-forward bike sales, I’ve bought 4 sub-$1,000 bikes from them in the past. I wanted to get 2 new much pricier e-bikes and quickly found the limits of their knowledge. I did quite a lot of research before stopping by and attempting to purchase a bike here. The staff is super friendly but had a pretty deep misunderstanding of the products they are selling and guide you to whatever they have available. Problems included: 1) pushing to buy a 3-4-year old discontinued e-bike at premium/full price (and not explaining the age and that its discontinued) 2) no idea how to size fit unique-dimensioned people for bikes 3) try to sell you bikes at full price even though manufacturer is discounting to all dealers (these discounts can be in the $1,000+ range) 4) lack the basic ability to compare/contrast detailed differences between bikes 5) tell you that its required to regularly bring e-bikes in for pricey software updates even though you can do this at home on your phone for free.I really wanted to support my local dealer again but didn’t feel they deserved it.
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May 2023 by Heather Borstein
Great experience. Rick and the staff are super knowledgeable and helpful. I’m always happy to visit this local business
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November 2022 by Ron Klausner
Great bike shop. Nelson was very patient explaining the different E Bikes to my wife and me. We went in every day for 5 days for more information and no sales pressure. Great inventory. Great service. The bikes were delivered with an hour of purchase so we could use them immediately. If you are on the East End no reason to go anywhere else.
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September 2022 by Kaylin P.
I love this bike shop! Renting a bike from them and riding around town is one of my favorite things to do in the summer. Everyone is always so friendly and helpful in the shop. They have a great selection of accessories too! All very fairly priced.
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September 2022 by Frank Ferreri
Awesome! 1st time there. Bought a beautiful Trek. Nelson is a stand up guy.
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August 2022 by mike d
well, I have to say , always helpfull friendly and professional, very good shop, great people , great service !!highly recommend ?
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June 2022 by Tony Iorfino
Wow! What an awesome shop. I could have spent a whole day shopping in the store. Very helpful start and a great selection!
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June 2022 by Maryann Arceri
Cycle near Southampton 30-60-90 Miles, fund raising for the American Heart Association!
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September 2021 by Catherine N.
I had a positive experience with the Rotations staff yesterday and thought to share. I had been to the shop a few days earlier to get the back bike tire valve fixed and thought both tires were checked for air pressure which they likely were. I had to go back yesterday. I arrived just before closing. The Rotations staff pumped air into front tire and took inner tube out right up against 6 pm closing window. . He could not find any leaks. He asked if I still wanted to replace inner tube and mentioned perhaps I had not fully closed valve. I chose to hold off replacing inner tube. Truth be told, I woke up early to ride to Montauk and that front tire is flat again. So yes I have to go back a third time but I do think they tried their best.
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July 2021 by Carlo DiMarco
Rotations is my new go to bike shop. This place is great for bike sales and repairs. Staff is knowledgeable and helpful. They took my broken bike in and repaired it same day and at a reasonable cost. No unnecessary upsell. Just great service. 100% recommended.
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July 2021 by SUSAN MOQUETE
Friendly and knowledgeable staff!! Big selection of bicycles! Will recommend this place for future rentals. Maggie's smile is awesome!
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July 2021 by Remnant Soldier
Steven was very helpful, and understood what I needed and wanted in a bicycle, and answered all my questions. I will be coming back to Rotations for all my bike needs, good job!
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July 2021 by Robert Horan
Excellent experience. Test rode a Gazelle ebike and will be buying one.
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May 2021 by Jacob Rodriguez
Nice place, good options, good prices. Recommend it 100 percent.
