-
January 2024 by C G
My fur baby has been a customer of canal town grooming for years; we are long time customers of Deb and when Deb went to canal town grooming so did we. Debis a fantastic groomer and an even better person so the decision to leave canal town grooming was a very difficult one. My dog was scheduled for an appointment on Saturday and on Tuesday I received a call from Kate that the price of grooming went up 30 %, but quoted me $150 . I said that is a 52% increase and requested Hope the owner to call me back to explain. I did get a call from Hope she was very condescending and down right rude, she did not want to hear anything that I had to say, she dismissed me, said she is not negotiating with me, she is not arguing on the phone, she wants to go home to her family, and was implying she did not have any time to talk to me about my concerns! I was not arguing, I was saying that this was a pretty drastic increase, $162 with tax, not including the tip. I am not opposed to a price increase, I asked why I was not notified until 4 days before the scheduled grooming, and I was told it was on Facebook. I am not on Facebook and had no idea, she said a text was sent, I never received any text regarding an increase. So, after many years of being a customer, I was dismissed by Hope, she didn't care about anything I had to say and she was very unprofessional. Hope should add a customer service skills class for herself to her restructuring plan, because if she continues to treat customers like they don't matter, her small business will suffer. Not to mention I called 7 other small businesses in the area and groomers with 4.7 to 5 stars; are charging from $75 to $100 so why would anyone pay $162 for a grooming to support a small business when the owner has no concern for her customers. Very disappointing. We will definitely miss Deb who is a 5 star groomer and an overall great person.
-
October 2023 by Carl Marsiglio
The Beagle panics upon arrival, but greets me happily, and lookin'-good, when I pick her up.
-
June 2023 by David Boehm
They did a fantastic job on our puppy. She is so adorable now and not a ball of knotty fur. The hair bows were a cute addition. This was puppy's first haircut and I was afraid she would be scared and lash out but the groomer made her feel comfortable. Thank you.
-
April 2023 by Samantha LeBeau
We love it here! Our dog is definitely not an easy groom but Canal Town does an amazing job with him and our requests. The post grooming “photoshoots” they post online have me laughing every week.
-
March 2023 by Craig Henry
They do great work at reasonable prices!
-
December 2022 by Sarah Titus
Piper loves it and so do we!
-
May 2022 by Matt Olpinski
Canaltown grooming is great. Friendly staff, reliable service, quality grooming, ample parking, and convenient location! We’ve taken our very hairy retriever here for years and will continue to bring her for years to come!
-
May 2022 by Gary Gullo
Been using them for years and would not consider another groomer!!!
-
September 2021 by Mary Goeltz
Awesome groomers Best hair cuts my dogs ever had .
-
August 2021 by Lori Weed
Debbie is awesome! She takes such good care of our pup!
-
July 2021 by Rebecca Luna
Robin groomed my two boys and did amazing! They came home happy and smelling so good. She was able to accommodate their quirks while still making it a positive and safe experience for them. So incredibly satisfied with the outcome and we will absolutely be back. The adorable pictures they post are such a great bonus! ?
-
July 2021 by Rebecca Mosca
Robin groomed my two boys and did amazing! They came home happy and smelling so good. She was able to accommodate their quirks while still making it a positive and safe experience for them. So incredibly satisfied with the outcome and we will absolutely be back. The adorable pictures they post are such a great bonus!
-
April 2021 by David Siesto
Place is the best! Been taking my cat and dog here for years. Great staff. Awesome haircuts!!!
-
March 2021 by Lisa Nielson
They always do a fantastic job
-
February 2021 by Marcy Laber
Fantastic service! Henry looks great after a grooming appointment. Staff is beyond friendly!
