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January 2024 by Smiles
Honestly sad that a bank of this size is incompetent to this point. The staff always seem like they don’t want be there and make frequent mistakes while counting your cash and you have to double account it and the manager I believe her name is tarisa (may be incorrect) is very unprofessional and tends to brush clients off or constantly talks over them. I will be shutting down my account after this experience even though this is the closet bank to where I live. KeyBank how hard is it to actually train your employees properly or hire a manager that actually cares about the clients that use your bank and I’m not the only one that feels that way towards this location I’ve been warned by family not to go there and even my neighbors but still didn’t listen. I don’t blame corp for the actions of it’s employees I just wish things can change
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August 2023 by Ralph Muffler
Shout out to Jonathan at the Spencerport NY branch. He put the extra effort in to help us attain a very dated lien release. Thank you so much for great customer service!
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March 2022 by vanessa Rodiguez
Gates store is the only store I go too and Never had a problem with them
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December 2021 by James Sapienza
Everyone there is very competent and friendly. I've been frequenting this bank for decades and have never had a negative experience. They seem to go the extra mile to be nice and provide prompt service.
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October 2018 by Kris Oaks
I have banked here for years. The Branch Manager as well as the entire staff are great. Very helpful, friendly, and accommodating!
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October 2018 by Erin Elizabeth Franklin
The staff is always friendly and helpful.
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July 2017 by James Hubright
Always messing up my accounts and do not understand plain English