-
April 2023 by Heather
It’s going to be 5 years since I got my pup from Marty. Everyday I am so thankful for them. My Trooper is in great health and we never had any issues. His personality is so goofy but so kind. He’s the sweetest dog I know. Thank you guys for my sweet boy!
-
September 2021 by 5450
It’s extremely hard to say that a dog is poor quality but it is the truth. We got our puppy and he had extremely bad behavior from the beginning. He would not stop biting, and jumping and also would have non stop health issues. He only lived to about 2 before he attacked me, and I had to go to urgent care. He had to be put down because he had “rage syndrome”. This all happened in early 2019 and I still have the scars to this day. Please for the love of god and all things holy do not get your puppy from here, and if you do want to get your puppy from here please do extensive research. This place should not be called labs of love it should be called hounds of hell.
-
June 2021 by Daniel Eisenson
Buyer BewareI purchased a chocolate female pup in October of 2020. I paid $1,900 which was 'discounted' from the standard $2,000 price. Upon picking up the pup, I was told I didn't provide ample time for breeder to bathe dog - noteworthy...there was a horrible odor in pup's fur lasting days until we went against advisement of using only water and bathed her with an organic puppy shampoo - one treatment wasn't enough.Faced with the incredibly difficult decision to seek the breeder's help in 're-homing' our puppy, he was overwhelmingly supportive and stated he'd find a new appropriate home.During the short six days the pup was with us, we noticed behavioral issues unlike we've ever seen - as an aside, we had previously had a chocolate lab from another Rochester breeder and he lived until almost 14! Upon added reflection, we feel this pup may have had separation anxiety challenges leaving her mom too soon coupled with the alarming health issue at such a young age.Ahead of our returning pup, I alerted the breeder of our vet check's discovery of a positive test for Ova and Parasite - a dangerous level of Roundworm (Toxocara) Eggs was present - the breeder's response was "all pups get worms" and showed no concern - this was especially surprising when alerting him of the pup's reunion with her mom inside his home and around other dogs.The breeder offered to meet me halfway from my house to pick up pup and stated if he 're-homed' pup, he'd send me most of the $1,900 less expenses.The breeded stated he interviewed many families over the next 12 days. While I thought this was a surprisingly long time and knowing there was a person who wanted this same pup ahead of me by minutes, I offered suitable owners I lined up.The breeder stated he found a new owner and a perfect match - they paid what breeder referred to as "only $1,500" - after he previously received offers of $1,000, $1,200 and $1,400.The breeded offered me only $800. I objected to his $700 in expenses which were inaccurate (e.g. trip to Waterloo although I offered to come to his house - perhaps, his mentioning the enjoyment of returning to the casino and winning money says something).I requested the breeder's reconsidering a more meaningful settlement and noting the time passing and not hearing from him, he then offered to stop payment on the check he allegedly sent in the mail. I ignored his text message and never heard from him again, nor did I see the check in the mail.I tried to gain the support of the BBB, NY State Dept. Agriculture and Markets and NY State Attorney General's Office, but the breeder disputed my claims with not compromise.The last thing I wanted to do is pursue legal action for the monies due and as promised - to this end, my attorney reached out to the breeder and he didn't respond.My only recourse was to litigate and as of today, the breeder continues to dispute my claim and is now pursuing legal action against me.Simply stated, I was looking for the breeder to do the right thing and this hasn't happened. There are laws in NY to protect the buyers of dogs and unfortunately, this breeder isn't willing to comply - not to mention, his contract has a blacked out paragraph where language references refunds - shame on me for thinking this breeder would act fair and equitable.5/21/21 Update: Upon the preliminary virtual conference with NYS Supreme Court, the breeder and I have agreed not to proceed with my legal actions moving to trial and accordingly, settle.While faced with the uncertainty and wait to reach a jury trial extending into 2022 and moreover my inability to seek resolve (personally and legally) into a seventh month coupled with the added legal expenses, I have finally relented.Simply stated, I was merely looking for the breeder to do the right thing.I have incurred a large sum of legal fees' coupled with veterinary expense.I received $1,000 from this breeder.Noteworthy, the breeder sold this very same puppy
-
March 2021 by Gary Coia
My wife Kim bought me a Yellow Lab and the experience was wonderful from our initial visit with Marty and Lauren, through each visit with our puppy. She just turned 6 months old and she is such a sweet girl. Loves everyone she meets. We couldn't be happier.
-
October 2020 by Becca Kohlman
Do not get your puppy from here. Their dogs are bred too young and then overbred (possibly inbred?) resulting in puppies with health problems. Our black lab puppy from here already has noticeable hip problems and has torn both her ACLs BEFORE SHE IS EVEN 2 YEARS OLD. It’s heart breaking to see a young dog that can’t play because it will make her lame later on. And the surgery... almost $7,000 if both are done at once. Even more if you do them at separate times. Then there are her behavioral issues. She is the most aggressive lab we have ever owned. We have had two black labs before this (from different breeders) that never had these problems at such a young age.We would have gone back to them but they no longer breed their dogs (the humane thing to do). Which brings me to my second point. This is nothing but a business where their dogs are treated like machines instead of animals. The dogs were always desperate for attention when you went to see them in their outdoor kennels. Not to mention one of their “retired” females was stuck in a cage looking uncharacteristically old and worn out for a dog her age. Furthermore, their home is unclean and so are their dogs. When I went to pet the mother, she was covered in this slime and smelled awful. They had to bathe the puppy before any visit and it’s probably because she was in the same condition as the mother. All in all, I highly suggest you search elsewhere for your puppy. Or better yet, ADOPT!
-
October 2020 by andy monoenko
In response to “owner”Do you not remember Jameson he was born 6/5/17 when you still had litters at your house. We picked him up from your store on west ridge road shortly after you opend in august of 2017.He was akc registered so I’m not sure how I would fabricate a story. Hopefully now people are aware that you don’t remember people or dogs all you care about is money. EmbarrassingI’m writing this about 3 years late but I don’t want anyone to go thru what I have been thru with these people. We purchased a black lab puppy from them in 2017, he was a great dog and all was fine for 18 months. All of a sudden we went out for a walk and he just hit the ground and died right in front of me. I waited a few days to go and talk to Marty, not to ask about compensation or anything like that, just to let him know what happend and to see if anyone else had issues like this.when I did he was unresponsive, rude and the worst part is he tried to give me a 4 year old dog with medical issues. Normally I wouldn’t do this but I just don’t want any other families to go they what I experienced........ stay away
-
October 2020 by Paula Perkins
I am writing this years later as I drive by Ridge Road West and saw and thought they were no longer in business. So I googled to see how many complaints they have received. I purchased a puppy from them 7 years ago, my puppy started to show behavioral issues, thought we could correct it, but 7 years later it wasn’t possible. She is the most unfriendly lab anyone has met. She doesn’t like people or other dogs. She has to have a muzzle on her to go to the vet! It’s very sad! My family and I kept her because we were afraid someone would treat her poorly because of her issues!IM SAD TO SEE THEY ARE STILL IN BUSINESS! I would have wrote a review years ago, but just thought we got the wrong pick of the litter!
-
September 2020 by Holly Przybysz
We put a deposit down for a puppy. We were told that the litters kept dying, no puppies available. After over 9 months of waiting we asked for our money back. Marty was rude, combative, terrible to deal with. They took our money and just continued to hang up on me when we tried to contact them. No idea how Marty and Lauren are still in business. They are horrible people and horrible to the dogs.
-
April 2020 by Judi Marino
Labs of love needs to be put out of business. They breed aggressive labs and never tell you. Our dog was diagnosed at three months and we spent thousands trying to correct his behavior. His entire liter has already been put down and sadly, we had too. He was THREE years old. The owners don’t care. Please, I beg you do not buy from them!!!!
-
April 2020 by Jessica Marino
Do NOT -- I REPEAT DO NOT. "purchase" a Dog through this establishment unless you wish to waste THOUSANDS of dollars, time and end up with a broken heart in less than 3 years. DOZENS of their liters have ended up with extreme medical and behavioral issues without ANY remorse from the owners. How they are still operating is beyond me. We ended up putting our THREE YEAR OLD dog down due to their inhumane acts of an organization. Absolutely DISGUSTED.
-
August 2019 by Angelina Colone
Surprised our mom for mother’s day with a chocolate lab. They were super helpful and made sure to answer all of our questions. We love our puppy and everyone is so impressed with how well behaved he is at 6 months old. I would highly recommend!!
-
February 2019 by Jennifer S Newhouse
In February we paid a down payment for a puppy we were promised by the end of spring. We explained we had a very small window to adopt due to having our wedding at the end of summer and not wanting to leave a small puppy. They assured us we were 2nd on the list- yet by the end of spring and multiple phone calls we never we up to receive a puppy. After finally getting ahold of them they agreed to pay us half our deposit back. We have been waiting for months for that $200 check that is clearly not coming (even after following up about it). They basically robbed us $400 selling something to us they didn’t actually have.
-
February 2019 by Amercia M
Great people who run and own the place I have an American bull dog and a now a puppy boxer I only took my bull dog there for boarding they loved him and they were great blue came home happy he was not disturbed at all they give great advice. And it is a clean facility my only choice and now my other family who have furry children as well.
-
February 2019 by Kathleen D'Ambra
I am saddened by the recent bad reviews. We have trusted these folks with our dog, for both daycare and boarding, since the first week they opened in May 2015. This came from a recommendation from a friend who loves chocolate labs, who knows the breed, and purchased several dogs from them through the years. People should know that Marty has suffered from health problems that became worse and worse, but he worked through the pain to be onsite with the dogs. We drove by yesterday (4/23/18) and the business appears to have closed. I suspect perhaps their lease, or other obligations, kept them operating when they should in fact have sold off. They did NOT run a puppy mill, nor are they scammers. Just 2 people who had worked hard all their lives to achieve a dream...then illness had to strike and rip it all to shreds. Imagine how you would feel if this had happened to you. You don't want to let go of your dream and admit defeat! If you are due refunds, you have every right to satisfy your claim, but may I suggest acting in sympathy and cooperation, rather than with ugly accusations and snarky attitudes. I'm sure Marty and Lauren want to make things right. When we treat each other with kindness, good prevails. Yes, you may find the lack of returned phone calls "suspicious", but Marty's illness affected his memory and thought process. Why was he taking phone calls? Because his wife maybe was working off site..and they didn't take a salary. Just speculation on my part, but I think anyone who had knowledge of what was going on would not be so fast to criticize. I pray this couple and their family get returned to health, that their dogs perhaps retire, and they satisfy the claims made against them to the best of their ability. Amen.
-
February 2019 by Brian Turpyn
Awful place and awful people! We put a deposit on a puppy in Octobet 2017. We received a phone call in November that we had a puppy and we could come in and visit it. Upon our visit to see the puppy Lauren told us we needed to make another installment payment. Two weeks later Marty called to tell us that our puppy died. He told us we could have another puppy in January. We decided to try and find another breeder since this was a Christmas present for our boys. We found one and then called Lauren to get our money back. Lauren told us that she doesn't think they still have the money and Marty would contact us the next day. Guess what? Marty never called. After calling multiple times myself and no answer I decided to show up. Guess who answered the phone when I called from the parking lot? That's right it was Marty saying he wasn't in. So in I walk to confront him. After a load of BS Marty says he will need a few weeks to get the money. So here we are over 4 months later and no money and nobody answers when we call. I will never deal with them again. Marty and Lauren are nothing more then criminals running a puppy mill!
