-
November 2023 by Jamison Caccamise
If you own any car, but especially a Mazda, you should be taking your vehicle to this location... Mazda of West Ridge. I originally had scheduled my vehicle for a part replacement for 2 weeks out, but i called and they said i could leave the car there and if they got a cancelation that they would work on it sooner. Well i dropped it off onWednesday morning and by 3pm i got a call saying my car service had been performed. I am totally blown away with the quick service provided. Matt and R.J. were the 2 technicians that worked on my vehicle. I WON'T be taking my Mazda anywhere else but this place for now on. It's refreshing to know that there are skilled and professional technicians still working today in these dealerships and this location has a lot of them all in one place. Do yourself the favor the next time you need your car serviced, take it here and you won't be disappointed.Thanks for Reading,Jamison
-
November 2023 by Paul Dittman
Service was very easy to schedule online and was quickly completed. They sent a video describing the work done and that it was complete. It was routine maintenance but very pleased with the work done and over-all experience.
-
November 2023 by Linda Ferraro
I gave it 3 stars because less than 3 months ago I had front & rear brakes put on for just under $1,000 (after I learned that I could have paid much less elsewhere) regardless, I went in for an oil change last week and they rated my brakes a .7! I asked how this is possible when I just had them installed and I only drive 5,000/yr and most of it is expressway? The person at the counter said “you must slam on your brakes a lot” ?♀️ at this rate (less than 3 months old) my brakes will be shot in a year. This is very concerning to me since I paid a lot of money for these new brakes. I would hope they would last several years.Other than that the people are very nice and they do get you in and out in a timely fashion. I have been a customer there for 3 years.
-
October 2023 by Abigail Purcell
I went in for oil/filter change and tire rotation. I did make an appointment online through the Mazda app. I was in and out in under an hour. I was expecting it to be much longer. The waiting area is really nice and I did some work there since there is free WiFi. I loved the video the technician put together to show what was done (especially since I never see the underside of my car!) and the video was captioned!
-
October 2023 by Jo Anne Kelly
This is one of my happy places. Excellent customer service. Phil always makes me smile and Toby can't stop selling me cars, James is always good to me. They all have excellent customer service and the vehicles are amazing. Very clean inside, everyone is friendly. Why wouldn't I be happy there.
-
September 2023 by Denise Styn
My husband and I visited Mazda of West Ridge for the first time. I made the switch from driving Honda’s for years to a Mazda. The vehicle exceeded our expectations. Not just the vehicle was exceptional, but our Salesman Toby was exceptional as well! There was no pressure or tension. He was very knowledgeable about the vehicles and more importantly he made our decision very comfortable. The complete Team was awesome and very professional. I recommend if you’re in the market for a safe and reliable vehicle, please go to Mazda of Ridge Road and check Toby out. I guarantee you will be impressed with him within the first 5 minutes. Don’t take my word, check him out for yourself and you be the judge. Thank you MazdaTeam!! Denise Styn
-
September 2023 by Adrienne At York
My experience at Mazda was fantastic. Not only did I get a video of the technician walking me through the repairs he was making, but he also made some recommendations and showed me why. I didn’t take him up on the recommendations immediately, but when I reviewed the video with a friend, I decided I will in the future. Honest, quickly, luxury experience. I will be back!
-
September 2023 by Ashley Rund
James was excellent. Explained everything clearly and ensured me my car was safe to drive away. Thank you to him and the tech who worked on it!
-
September 2023 by John Caligiuri
Sales rep was knowledgeable and straightforward. Car was ready when promised with no hidden costs.Excellent experience. This is my third Mazda cx-5. Love the model.Only potential issue is that Mazda finance is still changing me for the leased car I turned in. Hope the issue is resolved quickly.
-
August 2023 by Kathy
Jim Tambe made my purchase easy and pleasant. I’m so happy I went back to the Mazda brand, I couldn’t be happier!! If you want the absolute best salesman at the dealership definitely ask for JIM TAMBE !!!I also can’t say enough about the finance manager Tiara Frazier she is professional and top notch!!!
-
July 2023 by Joseph DiBiase
The folks at West Ridge are hands down the best dealership around. Judy (who sold me my car) was incredibly kind, considerate, and most importantly, made sure the vehicle met my needs. I have taken my car in for general maintenance a few times now, and the individuals in the maintenance department are thorough, honest, and you can really tell they care about their customers and the work they are doing. DON’T WASTE YOUR TIME GOING ANYWHERE ELSE!
-
July 2023 by Kevin Stiner
Working with Matt MacLean at Mazda on West Ridge was the best decision I made in my search for the right vehicle. I was looking for an SUV but initially wasn’t considering Mazda until a road trip to look at another car on their lot led me to test drive a CX-5. The quality of vehicle, style, and amount of amazing details they put into CX-5s are what caught my attention, and then all of the above combined with the price point made it an easy decision. I found my next vehicle and I’m looking forward to driving it for years to come!
-
July 2023 by Brad Morgan
Andrew did a phenomenal job! He was more attentive than any other rep I worked with at other dealers.I had been looking for a decent while before giving Andrew a try.He went above and beyond to answer my, questions, get important info over promptly, and coordinating with 3rd parties for a smooth process.I would highly recommend you consider Mazda of West Ridge and especially Andrew !!
-
June 2023 by Danté Belmonte
I called Matt at Mazda in sales to help my mom in Syracuse get a car they had in stock. I supplied him with all the info about her current car and exactly what she wanted for her new lease. He was able to put the deal together over the phone in a short afternoon. I sent my mom out the next day and she was over the moon thrilled! I highly suggest getting your next car from Mazda of West Ridge for a hassle free car purchase!
-
June 2023 by Nate Marianetti
Bought a 21 Mazda cx-5 through Steve P from Mazda of west ridge last week. Sales process was quick and easy and the car is awesome. Dealership negotiated both price of trade in and sticker price of the suv. They financially did better than bob Johnson Mazda, McGuire Ford, vision Kia east Rochester, and vision Chrysler dodge jeep. Steve was professional and knowledgeable. Would recommend 5/5
