Rochester Fireplace Inc. is highly praised for its exceptional service and quality products. Customers have reported a positive experience when installing wood and gas inserts, highlighting the professionalism and friendliness of the team, including Devon and Cameron. The installation process is described as smooth, with crews being neat and clean, ensuring that the work area is well-maintained. Many reviews mention the team’s helpfulness and knowledge, with staff taking the time to explain operations and answer questions thoroughly. Clients appreciate the attractive store and the quality of products offered, noting good prices and attractive designs. Overall, Rochester Fireplace Inc. stands out for its commitment to customer satisfaction, making the experience enjoyable and stress-free. Many recommend the business for anyone in need of fireplace products or installation services, emphasizing their impressive and dedicated service from start to finish.
We are very pleased with our experience with Rochester Fireplace in Spencerport! The store is very attractive and Devon was knowledgeable and informative. They installed a wood burning insert in our fireplace and Cameron stayed after installation to show us how to start a fire and answered any questions. Quality products... read full comment
January 2024
Great price and extremely helpful. Everyone was polite, friendly and professional. Operation of the stove was explained very well and all my questions were answered.
December 2023
Our experience was amazing with Rochester Fireplace. Devon & Cameron were extremely helpful, knowledgable and very professional. Cameron went above & beyond doing a few extras for us. Finally, weather is cold enough for us to enjoy our new insert. From start to finish A+. Thank you again!
