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April 2024 by patricia inman
Excellent job I love it
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March 2024 by Karen School
Matt was great. Very patient. I highly recommend Bob Johnson Chevrolet West.
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March 2024 by Dennis Unger
I talked with Jason via email back and forth for over an hour about a vehicle he wanted to set a time for me to come look at and test drive. I arrived exactly on time after a 3 hour drive and he was too busy for me and the car was on lift torn apart. Then to top it off they refuse to budge 500 bucks on what they offered for my trade in. Do yourself a favor shop elsewhere
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March 2024 by shaun freeman
It was a very pleasant experience. Very tame compared with the main location down the road. Will be returning for service!
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March 2024 by Lisa Adkins
Very friendly
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December 2023 by Keira_123
Tracy Muller was exceptional in every way!! She was accommodating in letting us come in later in the day and went out of her way to make sure we were able to get every incentive available. She juggled us buying 2 vehicles at the same time like a pro! On top of all of that, she was very friendly! I would recommend her implicitly anyone buying a Chevy in the near future. By the way, I love my new Trax RS! It’s perfect!
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December 2023 by Rob Steinmetz
Our salesperson was great!...She was patient and very good with a (2) car purchase.
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December 2023 by Brad Dettman
The buying experience was great. The sales dept was very easy to work with. Tracy Muller was our sales professional, She made this so easy by working around our schedules and finding the car we wanted. Finance was another great experience, I don't remember his name but he was easy to talk to and explained all of our options so we could understand.
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November 2023 by Lori Hecht
cheap tires were put on my leased car, i had to replace them after 2yrs of renting it. I bought extra insurance and was told by the dealer my tires would be covered. They were not. Everything else in the insurance-asurion- my regular insurance covers. Anyways-they were going to charge me almost 900 for my leased vehicle tires i only have another year. I brought it elsewhere and did it for 1/2 the price. The mechanics said the tires on it already were the worst.
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November 2023 by Karen Zampatori
We purchased a used truck & picked it up Tues. Wed the oil light came on the truck was down 3 quarts. They got us in immediately & fixed the problem.
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October 2023 by Norman Schultz
Your service advisor Nicholas A Dutt is a young cocky kid that doesn't know any customer service skill or no information . I directly asked him if I can use my GM points his response I don't know anything about that . he lucky I didn't slap him in The face on his attitude ! Will never be back !
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October 2023 by Joan Delgudico
Service was a reasonable amount of time. Service person was friendly and made me feel comfortable. Ability to pay on line is a bonus!Highly recommend
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September 2023 by Angela Smathers
I would have given 5 starts as your service since I started looking to buy my truck for the most part as been great. When I brought my truck in I mentioned that I needed touch up paint for my truck and showed them where someone opened their car door and hit my truck door. An older gentleman as I was leaving said he would look in back, came out and said they didn't have my color but took my name, address, and phone number. I have not yet heard back from him. So do I sit here and wonder if he is going to contact me about touch up paint or do I have to check with autozone and other places. I need this before it starts getting cold and I don't want to be looking at the last minute.
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August 2023 by Justin Reusch
I had a 9:00 appointment and planned to wait for it. I was informed that it probably would not be completed in 3 1/2 hours. I found it hard to believe that it would be done and decided to leave and continue my day as I had several things I had to complete. I explained to the technician that I needed my car by 12:30. Well I arrived at the dealership at 1:00. Spoke to the service person who eventually informed me, after a half hour of waiting, that my car hasn’t even gone in yet to be completed. I left the area in a not good mood. Received a call asking for permission to change out a sensor not sure why as that is one of the reasons the appointment was made and the vehicle was there. Finally got a call that the vehicle was done. Upon arrival and payment was given no apology or reason why what happened, happened. Again irritated with the extremely poor customer service and interaction from the service department. No apology or some kind of credit towards my bill is and was completely unacceptable. If this is how you do business with everyone good luck!!
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May 2023 by Patrick Hughsin
I bought a 2002 Chevrolet silverado for 5 grand from Bob Johnson west on lyell ave.. little used car dealership that has bob Johnson west stickers all over everything they have at there dealership.. guy sells me a complete lemon. Then I call him out on it and he cusses me out.. then tells me he will bring me full refund and trailer to pick up his junk trunk at be here today at 5pm.. well it's 8pm and still no word.. very unprofessional. Just slapped a sticker on the truck to get me to buy it. When both frame rails were so bad the truck is folding in half... do not recommend to anyone!
