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November 2023 by Diane Halsey
Our first experience with Alfaro Motors was EXCEPTIONAL and customer friendly phone conversations were great.From the diagnosis of all the problems throughout the actual work done WE were consistently supported by both the service staff and the down to earth office staff.I will be returning whenever there is any problem but after dealing with these very personalized folks I think I have made a “Great Connection “
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November 2023 by I Z.
Did a lackadaisical assessment and didn't put parts back together the way it came in. A second assessment by another company pointed how Alfaro's assessment was done in less than 1 hour yet I was charged 4 hours for. It had taken Alfraro service shop 4 days to give me the assessment they got off of their diagnostic tool. Believe the poor reviews since all the good reviews seem to be accounts made to boost their poor reputation.
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November 2023 by Peter Lawson
Great service!! Anthony and his team were very kind & respectful. I have a Range Rover that needed major work (front suspension, power steering, thermostat etc..). They were understanding of my situation and worked with me as far as the payment.They did great work on my truck, I will DEFINITELY be using there services again. Mechanic even cleaned the entire engine, definitely recommend this shop!!!Services: Steering & suspension repair
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November 2023 by K R
Warning! If you’re reading this its probably too late. After an unfortunate accident I was convinced by a tow truck driver(which we later found out partially owns the shop) to bring my car to this shop. After my car had been towed I came here to read some nightmare reviews, and decided I wanted to pull my car out. The owner made this process difficult, adding charges, and fees amounting over $2,000. MY CAR WASN’T EVEN THERE FOR A WEEK. I tried to reason with him about these absurd charges(gate fee?, yard fee?, office labor? etc.). However, after he threatened to return my car to me “in pieces”, I had no choice but to drain my bank account, in order to appease him, as I didn’t trust what he might do to my car if I left it another day. To make matters worse, once I had my car back in my possession I discovered ADDITIONAL damage to the paint, and body. I’m an overnight healthcare worker, and I depend on the reliability of my car heavily. At the point when I first dropped the car off, I was only informed of a daily storage fee(reasonable). Even a small fee for speaking with the insurance adjuster would have been understandable, but this shop completely took advantage of me, in a very vulnerable situation. My only hope is that I might spare someone else from the money grabbing shop owner, and the conman tow truck driver.
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November 2023 by Lauren Pirillo
My 2011 white Chevy Malibu had front end damage after it was hit in a hit-and-run accident. Larry was my knight in shining armor! He came to my rescue, got me a loaner car and prices were fair. I had my car back in six days.
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November 2023 by Cierra Martinez
Came here a few times thanks to these New York drivers. Anthony was really patient and helped me get back on the road. He talked to my insurance company and helped me get into a rental definitely recommend ?
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November 2023 by Kevin Clifford
It was a pleasure doing work with Anthony and his staff. Top Notch Service.I would strongly recommend this repair facility to everyone out there!Thank you for your friendly customer service!Service: Painting
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October 2023 by Kimberly R.
Warning! If you're reading this its probably too late. After an unfortunate accident I was convinced by a tow truck driver(which we later found out partially owns the shop) to bring my car to this shop. After my car had been towed I came here to read some nightmare reviews, and decided I wanted to pull my car out. The owner made this process difficult, adding charges, and fees amounting over $2,000. MY CAR WASN'T EVEN THERE FOR A WEEK. I tried to reason with him about these absurd charges(gate fee?, yard fee?, office labor? etc.). However, after he threatened to return my car to me "in pieces", I had no choice but to drain my bank account, in order to appease him, as I didn't trust what he might do to my car if I left it another day. To make matters worse, once I had my car back in my possession I discovered ADDITIONAL damage to the paint, and body. I'm an overnight healthcare worker, and I depend on the reliability of my car heavily. At the point when I first dropped the car off, I was only informed of a daily storage fee(reasonable). Even a small fee for speaking with the insurance adjuster would have been understandable, but this shop completely took advantage of me, in a very vulnerable situation. My only hope is that I might spare someone else from the money grabbing shop owner, and the conman tow truck driver.
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September 2023 by bre banks
My car windshield was damaged.while at the shop, the owner told me they wrapped my car in plastic and left it out on the street overnight. Conveniently the trunk was not wrapped which left it open for someone to steal my things including a tablet, shopping cart, cd case even the pack of gum I had. Most of these items were in my dashboard and behind my seat but were moved to the trunk. Why you would need to move them to the trunk is beyond me if you are just fixing my windshield? The owner says he was sure none of his guys did it but would not check the cameras bc that would take too long. Bottom line, this place just isn't professional or careful because even if the company did not steal from me why leave a car parked in the street unlocked?????
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August 2023 by Precious Smith
They left us stranded for over 2 hours. Called my insurance and lied and told them I wasn’t with the vehicle/they couldn’t find meService: Car towing
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July 2023 by Timmy Glass
Detailed body work and excellent staffAnthony is top notch in his knowledge and fair pricing
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March 2023 by Mary B.
My car was towed to this shop for repairs, and in leaving my vehicle at this shop which came in highly recommended my car was vandilized and my plates were stolen off the car and personal items removed from the trunk. They had no business back there!!!!!!!!!! No one knew anything even Anthony Alfaro the owner. I was asked to call his insurance company and they told me he has no coverage for items stolen inside the car...... What kind of nonsense is this??!!!!!!!Consumer beware!!!!!!!!
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March 2023 by Frankelly Cepin
Horrible they are scam artist they gave me an estimate said I did not like the price kept the car after we agreed the car would not be stored nore will I be charged a storage fee they snuck a 2000 doller storage fee on a 2004 Honda Civic because I didn’t want to go through with the 2000 estimate!! They never touched my car but decided they wanted to keep it , I diagnosed it bought the parts and still 2000 labor bill or 2000 storage bill these people are crazy
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February 2023 by Frank Cardamone
Unfortunately my BMW 2004 525i engine blew.I was told by the towing company that Alfaro would do the right thing.The owner Anthony was very straight forward and honest.He weighed out all my options and with his knowledge I decided to have engine replaced.Anthony kept me informed throughout the whole process and after all said and done all is fine.Overall I would recommend this place for all your repairs.Once again thanks for restoring my BMW.Service: Auto engine diagnostic
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February 2023 by JM E.
do not bring your car here, they are scammers and are affiliated with a tow truck company hired by allstate. beware!!!! if i could give negative stars i would.
